Ford of Franklin - Service Center

Service Department Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is a great asset to the Service Department. More

Professional service Staff friendly and informative Repairs made on time for 3 recalls on 2015 Explorer. Service representative explained recall work that was to be comp Staff friendly and informative Repairs made on time for 3 recalls on 2015 Explorer. Service representative explained recall work that was to be completed and gave time frame for completion. Extra: windows had been cleaned and light car wash More

Excellent Customer Service After only having my Ford Edge less than a week, the check engine light came on. I immediately took it to the dealership. Hunter quickly figured out w After only having my Ford Edge less than a week, the check engine light came on. I immediately took it to the dealership. Hunter quickly figured out what was wrong and he said he would do everything he could to get my car back to me. I was given a ride home due to that no courtesy vehicles were available. Orlando drove me home and he assured me as well that Hunter would make sure I was taken care of. Hunter kept me updated by phone call or text, which was awesome. Both of them are huge assets to your dealership. I will always take my car there for service and recommend them to anyone I know looking for a vehicle. Thank you! Maggie More

Excellent service Took my Continental in for its first service since purchasing it from Ford Lincoln of Franklin last year and was very pleased with the prompt, courteo Took my Continental in for its first service since purchasing it from Ford Lincoln of Franklin last year and was very pleased with the prompt, courteous service I received with Eric Jones as my service advisor. Thanks. I'll see you all in another 5,000 miles. More

Lincoln Seevice Eric was wonderful. He explained all that needed to be explained. Very helpful and great service. Very nice person and great service. I would most Eric was wonderful. He explained all that needed to be explained. Very helpful and great service. Very nice person and great service. I would most definitely recommend working with Eric. More

Good service My last visit to the Lincoln service dept. was great, CJ was very friendly and helpful, he called when he said he would and made sure I knew what was My last visit to the Lincoln service dept. was great, CJ was very friendly and helpful, he called when he said he would and made sure I knew what was going on with my car through the entire repair with no surprise costs. thanks CJ. More

Backup Camera Replacement Took my car in to get the backup camera looked at. Was very well taken care of by Eric Jones. Excellent customer care. Very nice dealership, ask for J Took my car in to get the backup camera looked at. Was very well taken care of by Eric Jones. Excellent customer care. Very nice dealership, ask for Jay Chapman. More

Another good day at Franklin Lincoln Fast Friendly made an appointment and CJ greeted me when I came in. When the work was done CJ texted me to say it was ready and asked when I would wa Fast Friendly made an appointment and CJ greeted me when I came in. When the work was done CJ texted me to say it was ready and asked when I would want to pick up my car. When I got there greeted by CJ vehicle was there waiting for me More

F350 Oil Leak Chris was able to have the diesel tech look at my F350 right away. Dye was add to oil crankcase to view at a later visit. Andrew great job on Quick Chris was able to have the diesel tech look at my F350 right away. Dye was add to oil crankcase to view at a later visit. Andrew great job on Quick lane service four wheel balance is perfect ride is great. Thank you, More