Ford of Franklin - Service Center

Excellent Personnel! Excellent Service! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! More

Great Service with Hunter Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked through all the different items that were addressed and ensured I was happy with the outcome. I would recommend Ford of Franklin service to anyone looking for quality work. Ask for Hunter. More

Quick and friendly service Extremely friendly and fast service! With me being out of state and having to communicate with Ford Lincoln of Franklin to repair my daughter's car, I Extremely friendly and fast service! With me being out of state and having to communicate with Ford Lincoln of Franklin to repair my daughter's car, I didn't know how easy this would be. It turned out Hunter and his team were great communicators and got the job done efficiently. I would highly recommend! More

Great Job Hunter! Hunter was very engaging and assuring. Personable and fun. Great job at making the customer feel comfortable! Low pressure and attentive to custome Hunter was very engaging and assuring. Personable and fun. Great job at making the customer feel comfortable! Low pressure and attentive to customer needs. I'll be back! More

Hunter was a lot of help. Funny, professional, and accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! More

Another good service check! I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable and courteous. I was very pleased with the outcome. Thank you for the good customer service. More

MKX Service There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and ver There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and very clean dealership. More

Excellent service experience I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamles I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamless. The date that I arrived, they were prepared and did not waste my time. I was quickly on my way. They kept me in the loop throughout the day. My vehicle was ready before the time promised. The customer service team, including Hunter, were exceptional. More

Great customer service Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. T Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. Thank you. More

Service and Wheel Alignment CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the vehicle to me. The overall wait time was great seeing the extent of work I was waiting on being completed. More