Ford of Franklin - Service Center

Everything went fine with my airbag recall repair. They let me use a 2019 Ford F150 until the job was done. Great service as always. let me use a 2019 Ford F150 until the job was done. Great service as always. More

Meeting/exceeding Lincoln standards! Eric Jones and the Ford/Lincoln of Franklin team are rockstars. In a day of very average service experiences (even with premium brands), this team wor Eric Jones and the Ford/Lincoln of Franklin team are rockstars. In a day of very average service experiences (even with premium brands), this team works hard to make certain every visit is exceptional. More

Very pleased Planing and service of my vehicle was exceptional! I dropped off my car early and they promised to get it serviced irghtyawaym which they did! Planing and service of my vehicle was exceptional! I dropped off my car early and they promised to get it serviced irghtyawaym which they did! More

Helpful sales and service people! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! Thank you so much for helping us with our multiple cars!! Stephen Farrar went out of his way to make sure we had everything needed! Thank you!! More

Exceptional service . Allen McDaniel was excellent from explaining, checking, processing, and updating me during the 15,000 miles service. I did not have an appointment, . Allen McDaniel was excellent from explaining, checking, processing, and updating me during the 15,000 miles service. I did not have an appointment, and they accepted me as a walk-in. I highly recommend this service center. More

Recoat paint protection When I bought the car new I had a paint protection coating applied. Less than 6 months after buying the car it was involved in an accident that great When I bought the car new I had a paint protection coating applied. Less than 6 months after buying the car it was involved in an accident that greatly damaged the right side. After the damage was repaired I wanted the paint protection re-applied. I brought the car to Ford Lincoln of Franklin's body shop to do the reapply. They did the job in the morning at no additional charge then (at my request) sent the car to the Quick Lane for an oil change. I delivered the car at 7am and they had both jobs completed before 2pm. Very good work. More

Excellent customer service Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck a Very friendly staff and excellent work done on F-150 truck by the Service. Dept Follow up by Justin was great! I will continue to service my truck at this dealership. Thanks for the courtesy ride! More

I was very pleased. Got a better price than I was expecting. Honest, courteous and friendly. Got the service done in less time than estimated. expecting. Honest, courteous and friendly. Got the service done in less time than estimated. More

Great Service Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being Heat went out on my 2016 Expedition EL. Spoke with Hunter and he took care of everything. Kept us informed through the entire process plus work being done and a timeline. Great group of guys. More

Very courteous and friendly. Quick turnaround. Never before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fe before have I had such a positive experience with service repairs at a dealership. My only complaint is that they usually charge a $150 diagnostic fee. Thankfully, due to warranty, issues, that was not the case this time. More