Ford of Franklin - Service Center

First time visit to the service department at Ford Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. More

SUPER Service from Hunter Rose at FLF! Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some troubl Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some trouble with my car last night, just as they were closing up, and Hunter not only ensured I had a ride home, but he stayed with me until that ride arrived. What's more, he assure me that, if he couldn't get me a ride home, he would take me himself (many miles out of his way). That's the kind of personal, high-quality service I receive from Hunter every time I bring my vehicle in. And, ya know, he's a darn nice guy to hang out with and talk to. I couldn't be happier, thanks to the experiences I have with Hunter. More

Outstanding service on my Ford Vehicle at Ford of Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes More

Thank you Hunter for always going above and beyond the best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My truck is doing great and I’m proud to know that Ford of Franklin has the best man when taking care of their Ford customers. Thank you for always making the communication very easy and helpful when checking on any questions that I have each visit while at the dealership. I have been sharing with everyone in Downtown Nashville, Murfreesboro, Bellevue , Hermitage, Hendersonville, Gallatin and especially the city of Franklin that everyone should take time to visit the Ford of Franklin to see the quality and personality when speaking with you before they buy their first Ford and while they own many more new Fords as well in the future! Thanks again for all you do! Mr. Johnston More

Service on air bag recall for my 2011 Ranger The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was comple The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was completed in a very timely 70 minutes. More

This is a great service department who provide very fast service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. More

Excellent service and staff!! Answered all of my questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality service and staff! More