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357 Reviews of Ford of Franklin - Service Center
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June 16, 2020
In 2018 I bought a new Ford f150, although I got off to a rocky start with the sales department, they reached out and did everything possible to satisfy me. I have had my truck in for service, regular mainte rocky start with the sales department, they reached out and did everything possible to satisfy me. I have had my truck in for service, regular maintenance and a rear differential issue and have always received excellent customer service. I recommend this dealership to anyone who needs a new vehicle, repair work, or just need regular maintenance. More
by jcovington620
Employees Worked With
George in Quick Lane
May 20, 2020
Recall on Ford Edge brake booster Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by anot Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by another dealer.Sad More
by DLST4
Employees Worked With
Do not remember Service managers name.
May 19, 2020
Service The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me whi The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me which was out of stock. That was taken care of as well. More
by jackiewerblun
Employees Worked With
Tanner
April 11, 2020
Ford Lincoln of Franklin is truly exceptional!! I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. More
by evance
Employees Worked With
Krista Way
March 17, 2020
Maintenance Good job. Helpful in explaining how new brakes worked. Wish they would have told me about this type of brakes and potential problems when we bought th Good job. Helpful in explaining how new brakes worked. Wish they would have told me about this type of brakes and potential problems when we bought the car. It would have alleviated a lot of worry, heartache and wasted time. More
by Debbygann801
Employees Worked With
Charles Taylor, Chris Eisenhauer
March 16, 2020
Great and fast service!!! I called on Thursday afternoon and Chris E. scheduled an appointment for us on Friday morning. Our 2009 Ford Expedition SUV service was completed on S I called on Thursday afternoon and Chris E. scheduled an appointment for us on Friday morning. Our 2009 Ford Expedition SUV service was completed on Saturday afternoon. Chris E. was truly professional and friendly explaining everything clearly. All of the issues that we listed were fixed properly and it runs wonderfully. More
by rickymbryant
Employees Worked With
Chris Eisenhauer
March 06, 2020
Service on 2006 Ford Ranger My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was serviced and returned to me on Wed AM--great work great service--thanks --gene kleiser More
by margek112
Employees Worked With
Chris Eisenhauer
March 04, 2020
Took care of the issue understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around pleas understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around please. More
by acvandpav
Employees Worked With
Chris Eisenhauer
February 27, 2020
Had two recalls completed. Truck was done when they said it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. More
by duhler1
Employees Worked With
Gina Dillman
February 20, 2020
Took my 2019 MKC for it's first service yesterday and had a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. More
by AHolland
Employees Worked With
Eric Jones, Markus Hartley
