Ford of Franklin - Service Center

Great service manager. Timely service. Was updated via text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. More

Dealer Service Department Exceeded Expectations Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in exce Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in excellent condition. More

Came in for repair on my company car. Hunter Rose was my service representative and that seemed to be the problem. No communication, multiple voicemails left with no response. The repair itself appears to service representative and that seemed to be the problem. No communication, multiple voicemails left with no response. The repair itself appears to be fine. I have been coming to Ford Lincoln of Franklin for years and this was by far the worst service experience. Ignored for days andWas made to feel that my time was not valuable. Came to pick up my car and had to wait 30 minutes for Hunter to become available. Was in his cubicle talking with a couple mechanics as I sat at the bar waiting. (They were not talking about business). Not sure if I will return but if I do I will use somebody else! More

Excellent service team from beginning to end. Awesome customer service at check-in and great technicians in the bay, Andre always looks out for my truck and what’s in my best interest to keep my truck sa customer service at check-in and great technicians in the bay, Andre always looks out for my truck and what’s in my best interest to keep my truck safe and serviced accurately... I will always use Franklin Ford for all my vehicle needs... More

Best service ever from a dealership. Glen way over delivers every time and is always extremely kind and helpful through the entire service process. Highly recommend. delivers every time and is always extremely kind and helpful through the entire service process. Highly recommend. More

Good customer service from Quick Lane Allen McDaniel was my consultant in my recent Quick Lane service. I needed my regular service with oil change, filter, etc. and had 2 other items tha Allen McDaniel was my consultant in my recent Quick Lane service. I needed my regular service with oil change, filter, etc. and had 2 other items that needed repair. My service had to be handled in 2 separate visits due to ordering a part. Allen was very professional, courteous, and knowledgeable. Allen and the technician explained in detail the services provided, added things I needed to be alert to in the future, and took action to order parts I needed for repairs and made the necessary arrangements for the repair to be completed. My thanks to Allen and the technician for exceptional customer service. More

Gina Gilman in service was very helpful.Called or Texted Gina Gilman in service was very helpful. Called or Texted back and keep me informed on the status of my repair. I always take my vehicle to Franklin Gina Gilman in service was very helpful. Called or Texted back and keep me informed on the status of my repair. I always take my vehicle to Franklin Ford for Service More