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Ford of Franklin - Service Center

Franklin, TN

4.4
357 Reviews
Call Service Center (615) 645-3607

357 Reviews of Ford of Franklin - Service Center

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January 22, 2021

Chris Craig in Service has been great to work with. He handled all of my problems. He explained everything in great detail. I would recommend this dealership and its people to anyone. More

by jbuschkotter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Craig
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 22, 2021

Nicest most service focused dealer I’ve ever been to. I was on a trip and they got me in immediately knowing I was in a jam. These guys are outstanding. More

by Wmjepete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 21, 2021

We cannot thank you enough for taking such good care of us. Having someone pick up and return the car after service was complete was so helpful. More

by Kathy s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista Way, Alexis Grassi, Chris Eisenhauer, Justin Bailey Bailey
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi Kathy, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 21, 2021

The service staff was friendly, informative and fast. They answered my questions and the service I received was excellent. I will continue to bring my car in for service. More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

January 21, 2021

Waited 7+hours in a cold waiting room and my problem still weren’t fixed. 5+ hours were with no one checking on me. Was ask to bring back on days I couldn’t do because of my schedule at school and no of More

by Debbygann801
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hunter
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January 21, 2021

Good service and very easy to deal with as well as quite informative. Vehicle was ready when they said and did have to wait. Service completed as expected More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi Gene, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 21, 2021

Had both my Ford vehicles recently serviced. Outstanding professional experience. Glenn was super great and addressed all my concerns. Highly recommended. Ask for a Glenn More

by Rox638
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Hoffman
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it. We are always more than happy to assist you if anything else comes up. Take care!

January 21, 2021

Ford Lincoln of Franklin quickly diagnosed the issue with my 2017 F-150 King Ranch 4x4. The repair was done in a day and was covered by the powertrain warranty. They even washed my truck when they finish More

by John O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Liese
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi John, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 21, 2021

I worked with Charles in the service department and he has been more than helpful. I have confidence when I talk to him that I'll be taken care of. More

by jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Moores
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi Jake, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 21, 2021

Incredible service. Mitch cares about his customers. He maintains great communication and is committed to excellent customer service. He clearly takes pride in the value the service department delivers to More

by debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch, Austin Wasyliw
Report | Print
Jan 25, 2021 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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