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Ford of Franklin - Service Center

Franklin, TN

4.4
357 Reviews

357 Reviews of Ford of Franklin - Service Center

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January 28, 2021

Great service, and fast! Made an appt and was done in-an hour in quick lane. Eaitibg area was very clean and hospitable as well More

by asanchezsfa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron
Jan 29, 2021 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2021

Marie was very friendly, kept me updated on progress and was very informative on pricing . and very helpful. a a a a a a a More

by donjuc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Blank
Jan 29, 2021 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 27, 2021

Marie efficient, courtesy, had me out in few minutes. Explained process, verified they had replacement parts for recall. Had loaner when I needed it. Returned my car washed. More

by Coco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Blank
Jan 28, 2021 -

Ford of Franklin responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 27, 2021

I took my 2013 F-150 to the dealer for recall work. The required repairs were made and I received a call when my truck was ready. Quick and easy! More

by roxienc50
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
Jan 28, 2021 -

Ford of Franklin responded

Hi, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

January 27, 2021

I had my 2019 Ranger pickup survived last week and was extremely pleased with how things went. My service tech Glenn Hoffmann kept me informed as to status of all work being done. I will be returning to F More

by JimG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Hoffmann, Chris Eisenhauer
Jan 28, 2021 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Glenn here at Ford Lincoln of Franklin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

January 27, 2021

The service was top notch! Great communication throughout the repairs process. I was expecting to wait a couple weeks for the truck to be fixed up, but to my delight Chris was able to get it in right away du More

by Crich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Craig
Jan 28, 2021 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Ford Lincoln of Franklin! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ford Lincoln of Franklin!

January 25, 2021

Marie Blank and the folks over at Franklin Lincoln are amazing. Marie does a wonderful job communicating what's necessary and how long to expect the service to take. This is the only place I take my car t More

by treystuart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Blank
Jan 26, 2021 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2021

Charles Moores did an amazing job at keeping me updated as to the status of the service being done on my Mustang. I'm very appreciative of how everything was handled. More

by dorian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Moores
Jan 26, 2021 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2021

Went well in the service department and took care of my vehicle. I’ll be back for the next service when it is due. Word More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Feil
Jan 26, 2021 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2021

This dealership has a great team! If you use Jordan Kelly for sales and tanner Cormier for quick lane maintenance you will not be disappointed. More

by Nicks f-150 5.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Cormier in quick lane. He is extremely helpful.
Jan 25, 2021 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

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