Ford of Franklin - Service Center

Had such a great experience Brooke took fantastic care of me. I’ve gone to multiple dealerships and had a series of different advisors throughout. She really stood out and was super helpful and me. I’ve gone to multiple dealerships and had a series of different advisors throughout. She really stood out and was super helpful and More

Brooke was outstanding. She stoood out in every way possible. She was genuinely in touch with my needs She stoood out in every way possible. She was genuinely in touch with my needs More

I am extremely disappointed with my recent experience at Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had to repeatedly reach out to get any updates, as my service representative was consistently unresponsive and rude, refusing to return my calls. Even the service manager failed to return my calls. Furthermore, I feel that I was taken advantage of as a female customer. The quote I received for the repair was significantly higher than two other estimates from different Ford dealerships. Additionally, the diagnostic test, initially quoted at $110, ended up costing $258. I urge potential customers to be cautious when dealing with this dealership. It’s disheartening to encounter such poor service, unfair pricing practices, and unresponsive staff. More

Super friendly staff with great customer service skills. Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the overall business experience! More

Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t find anything wrong and I wouldn’t be charged. The car was shaking during ideling when I bought it in and continued when I picked it up. I went to another Ford dealership for a 2nd diagnostic test and received a loaner while the problem was diagnosed to find out I had a transmission issue. That sounds like something to me. More

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. He went the extra mile to help me. Being Nice goes a long way. More

Amber and Keith have taken great care of me and the big SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller More

Stephen has been so wonderful and a pleasure to work with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! More