Ford of Englewood

Went to see and test drive a truck I saw on Autotrader. Phil was very "whatever" about the whole thing. The truck had no turn signals but he sent me on my test drive anyway. This is the first car I'm buy Phil was very "whatever" about the whole thing. The truck had no turn signals but he sent me on my test drive anyway. This is the first car I'm buying by myself so I was unaware that when he made me leave a deposit to run my financing that I shouldn't have. I've decided against the truck and now I'm getting the run around on getting my deposit back. After multiple phone calls and visits I still haven't been refunded. More

These are the most rude, arrogant, old xxxxxxxx I've ever encountered. They are truly devoid of personality and customer service skills. They did everything they could to do as LITTLE AS POSSIBLE for me when encountered. They are truly devoid of personality and customer service skills. They did everything they could to do as LITTLE AS POSSIBLE for me when I went to get my car serviced. Mind you this is a car that had myriad RECALLS due to poor build quality, and yet they act as though they're doing you a favor for fixing their own crap. They want to charge a "diagnostic fee" for checking out a loose door panel that just has to be snapped in! Avoid this dealership at all costs unless you like being abused and treated as if your business is worth ZERO to them. More

HORRIBLE CUSTOMER SERVICE AND VERY ARROGANT MANAGEMENT. HORRIBLE CUSTOMER SERVICE AND VERY ARROGANT MANAGEMENT. These people are friendly while they are trying to sell you something, the moment you change HORRIBLE CUSTOMER SERVICE AND VERY ARROGANT MANAGEMENT. These people are friendly while they are trying to sell you something, the moment you change your mind about taking a car from them the picture drastically changes.... I wish I read the reviews before going to this dealership.... Hope people could learn from my mistake. AVOID THIS DEALERSHIP!!!!!!!!!! More