Ford of Elizabethton

I have been trying to receive my refund that was already issued to Ford of Elizabethton since 11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establ issued to Ford of Elizabethton since 11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establishment. On 11/12 I visited Ford of Elizabethton in person and waited from 3:38pm to 6:24pm to be told that "they were getting the check", only to be told before close at that point that the person who signs the checks was not there. I was provided a cell phone number for a point of contact who has yet to respond to calls, voicemails, texts or emails. I began reaching out to this person on 11/15 which was the Friday I was told the comp controller would return to sign the checks, otherwise, per the Director of Finance, "none of payroll will be done and we all won't get a check." I have reach out every weekday since 11/15 and no response. If you call the establishment directly and press 4 for finance you will stay on hold until service or a member of sales answers who will place you back on hold until the call disconnects. I then reached out directly to the administrator of the policy that issued the refund. It was verified with me that I did follow the correct procedure for getting my refund and that they had issued it to Ford of Elizabethton on 10/8, and their processing shows completed with funds available to Ford by 11/10. We are now beginning a new week of no response by Ford of Elizabethton. I look forward to hearing back from ANYONE. My information on file was confirmed correct when I was there in person on 11/12. More

Everyone was very helpful and willing to get us a great deal . We were satisfied. deal . We were satisfied. More

This is my third vehicle purchase with this dealership, I am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up. am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up. More

If you want to know the reason people don't go to the dealership, visit the Ford dealership in Elizabethton Tennessee. They lost the keys and title to my trade-in. When they said they scheduled us to get dealership, visit the Ford dealership in Elizabethton Tennessee. They lost the keys and title to my trade-in. When they said they scheduled us to get our ripped seat cover repaired, they never communicated with the service department and spent over an hour coming up with a solution while my wife waited there. Then the service department scratched the inside of the driver's side door. Dave Dicecco said he scheduled a rental for us since it could take all day and said to drop it off first thing in the morning on the 25th. Of course the rental was nowhere to be found and no one would answer the phone. My wife spent over an hour to be given a 2019 Bronco which they couldn't sell so they used it as a rental. I tried getting in touch with Lynn Freeman to discuss all my issues only to be transferred to J Marshall who could careless that I work nights in law enforcement and offered next to nothing as compensation for what they put us through. I guess it is my fault for not paying attention to the past reviews and trusting a dealership with one of the worst ratings in the Tri-Cities. If you want to make the same mistake my family did, buy from the Ford in Elizabethton. You will be disappointed! More

My transaction was handled by Jacob Marshall and everything went very well. The only negative part was the remote start by phone. It only works occasionally and if you are outside with the sun shi everything went very well. The only negative part was the remote start by phone. It only works occasionally and if you are outside with the sun shinning, forget it. Could I get a FOB with Remote start?. More

The folks at the service department went the extra mile for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommend for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommended! More

Great Service! We moved to Jonesborough TN last year and needed servicing for my Lincoln. After calling the Ford dealer in Johnson City and getting mixed messages r We moved to Jonesborough TN last year and needed servicing for my Lincoln. After calling the Ford dealer in Johnson City and getting mixed messages regarding servicing and pricing, etc., I inquired online and was told that Grindstaff was the place to go. The people I spoke to on the phone were friendly and welcoming and even though they were booked full for the week, they got me in two days later. They fixed the first problem with no issues and then got us back in quickly for new tires. The new tire quote came in at one thing, but then they told us that was wrong. It was actually going to be higher. We hesitated and Avery told us to forget it, he would find a way to honor the price and they did. The tires still cost a lot, but we felt it was better to deal with them than go to a tire place that might not have as good service or warranty. Happy all the way around. More

Buying and Servicing Friendly staff! Helped me with the buying experience and took the time to answer all my questions, even after I drove off the lot. The service departm Friendly staff! Helped me with the buying experience and took the time to answer all my questions, even after I drove off the lot. The service department help me with locking code when I couldn't find it. I found the experience both enjoyable and fun. More

First service Polite and friendly staff. Clean waiting room with TV ,magazines and coffee. Attention to detail. Easy service stop and even a free car wash Will brin Polite and friendly staff. Clean waiting room with TV ,magazines and coffee. Attention to detail. Easy service stop and even a free car wash Will bring my car here for all services. More

Horrible Experience Horrible experience from start to finish! Was contacted by Ford via letter to bring in our vehicle due to the recent Takata airbag recall. Contacted G Horrible experience from start to finish! Was contacted by Ford via letter to bring in our vehicle due to the recent Takata airbag recall. Contacted Grindstaff Ford, our nearest service location, and was told the parts weren't in, but to park the car immediately due to it not being safe to drive. Spoke with a girl named Kelsea, and a "free" rental was given to us in the meantime. A little over a month had passed, (we even had to renew the rental after the one month mark), and we receives a message on the phone on August 16th 2018 from a man named Travis, who we'd never heard from or dealt with ever before, ranting and raving and saying he had stopped payment on the "free" rental car they gave us on August 13th, 2018. Mind you, we still had a Ford vehicle with deadly defective airbags sitting in the driveway the day he called, as well as the rental car which has had the payment by Ford stopped on the 13th. We brought the defective vehicle to the service center within 45 minutes and then returned the rental to Enterprise when we picked the other car up the next morning. After all is said and done and we got the car back, we end up with a bill from the rental agency for $150. We tried to deal with the dealership, but all we got was called a liar and that they were not going to pay. Then we got the lie that they tried to contact us several times before payment was stopped on the rental, but couldn't reach us. I find it very odd that no one could supposedly reach us, yet we were in contact with them the whole time. Also, how did they reach us on a number they supposedly didn't have on August 16th? Isn't that pretty much impossible since I have an unlisted number? The only way to call or find an unlisted number is if you already have the number, correct? Then, when we couldn't deal with the dealership, we tried to contact Ford Customer Care. We were like surely the Ford Company itself will step up and reprimand an unethical dealer, especially over one of the largest safety recalls ever, Takata airbags. But instead, I get more lies and double-talk. One representative from Ford actually told me that the dealers are separate from the Ford Company and there's not much they can do. I was like, "Aren't the dealers licensed to Ford to use your name? So when does Ford step up and do what's right when you can't deal with a dealer?" He actually tried to tell me that the dealerships were "franchises", and not licensed. At this point I am beyond frustrated, so I look up the definition of franchise while I'm on the phone with the representative, and the first few words of the first sentence is "A franchise is a license issued to someone to operate a business using a common brand name, a common operating support system and involving the payment of initial and/or ongoing fees." A franchise is always a license, but a license isn't always a franchise. But, we basically got the same runaround from Ford reps that we did the dealership, and now we're on the hook for $150 that I refuse to pay because we do not owe it. The car was brought in only because of a safety recall directly from Ford, and no other work was done. This business is the worst business I can honestly say I've ever dealt with in my life. Also, the blatant lies and refusal to make anything right or operate with any morality are enough that our family will 100% never do business with Grindstaff in our area or the entire Ford company. We would be more than happy to pay any bill our family owes, but we are not being duped into paying a bill we were lied to about from the beginning. Please avoid Grindstaff dealerships and Ford Motor Company altogether. Research your car company and your dealership. You'll find quite a bit of these shady dealings from Ford and their dealerships. The car rental agency told us 3 other renters were going through the same thing with being charged for the "free" loaner rental. Just save the aggravation, money, time, and worry and go anywhere else that will treat you like an actual human being. Just don't put your family or finances though it. More