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Ford of Cookeville
Cookeville, TN
1,191 Reviews
Ford of Cookeville is located at 1600 Interstate Drive in Cookeville, TN. We service the Nashville, Knoxville, Murfreesboro and Lebanon areas, and we are dedicated to exceeding your customer service expectations.
Our large inventory and wide selection of new and used models, along with competitive pricing and lifetime warranty allow us to make you a great deal on the Ford of your choice. Our friendly, professional sales staff is here to answer your questions and listen to your needs, and our goal is to assist you in making a confident decision.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 1,191 reviews
February 19, 2019
Service Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Ex Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Excellent customer service - very professional and courteous. More
by Shelby
Employees Worked With
Christina Root
February 18, 2019
Service I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while accommodating our concerns. Always follows up each time we take our car for service. More
by Ayca
Employees Worked With
Billy Hummel
February 12, 2019
Truck Service The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was g The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was great. More
by Clyde
Employees Worked With
Do not know name
February 09, 2019
Mileage checkup Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explai Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explained the different services available to me. More
by Medfieldlady
Employees Worked With
Xavier
February 07, 2019
Great experience My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have n My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have not compared rates for service, tire rotation, and battery replacement, so I did not give a star rating for "Price", below. I am confident that the price is comparable to the cost for the same work and parts as other automobile dealerships. More
by Ed
Employees Worked With
Casey Loftis - It was my first time to work with Casey, and I was very pleased!
February 07, 2019
Service for car Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this servic Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this service department. Billy is great. More
by Jackgene
Employees Worked With
Billy Hummel
February 06, 2019
Quick service I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up wi I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up with the time but it was quicker than I expected! More
by Vaughn54
Employees Worked With
Xavier Norman
February 06, 2019
COURTEOUS, FRIENDLY, EFFICIENT CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, HAD BREAKFAST AT CRACKER BARREL! More
by FORD
Employees Worked With
BILLY IN SERVICE
February 02, 2019
TOTAL CARE I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t he I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t hesitate to get me in for this work. Between the oil change and the recall, Mr. Hummel returned to tell me how much was done and a expected finish time. Once finished, Mr. Hummel explained the work done and was very nice and professional. This was my 2nd oil change in two days from Cookeville Ford. Just yesterday, I brought my dodge truck in for service and although, it was not a ford, I received better service than another dealership just down the road whom I won’t be ever returning to with my dodge, Very satisfied with the service I got both days from Cookeville Ford. Professional people whom are informative to the customer. Thank You. Harold D. Morphew... cookeville. More
by HDM
Employees Worked With
Billy Hummel
February 02, 2019
Wonderful as always I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kin I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kind and helpful with my questions. I would not consider going anywhere else. More
by Shirley 17
Employees Worked With
Billy hummel
