Ford of Columbia - Service Center

Ford of Columbia goes above and beyond in customer service. I have purchased vehicle, taken my car for service, and even body shop to repair damage. Everyone is fantastic! I highly recommend service. I have purchased vehicle, taken my car for service, and even body shop to repair damage. Everyone is fantastic! I highly recommend More

Excellent service. The team was very efficient and took the time to explain what they did. Everyone makes you feel good that they are taking care of you and your safety. the time to explain what they did. Everyone makes you feel good that they are taking care of you and your safety. More

Service as exceptional luxury slow and service writer Service was exceptionally slow and service writer unable or unwilling to understand my service issue, beyond the tire rotation I originally brought th Service was exceptionally slow and service writer unable or unwilling to understand my service issue, beyond the tire rotation I originally brought the vehicle into the dealer. Total time taken for the single work was 3 hours and 45 minutes, and that was with a prior appointment of 9 AM! More

Great Experience I've had my F-150 serviced and recall work done here and have had a great experience so far. All work has been done in a timely manner and no issues I've had my F-150 serviced and recall work done here and have had a great experience so far. All work has been done in a timely manner and no issues later after picking up my vehicle. So far, every worker there that I've encountered and has been helpful and courteous. I would definitely recommend this place! More

Problem Solved! I had an issue with my car, and efforts were made to solve problem. Everyone was helpful and wonderful. I truly appreciate all the care and attention I had an issue with my car, and efforts were made to solve problem. Everyone was helpful and wonderful. I truly appreciate all the care and attention shown to me. More

Online appointments stink. I made an online appointment to get my ignition checked on 7/23 to be serviced on 7/26. I received an email that someone would contact me. No one did. I made an online appointment to get my ignition checked on 7/23 to be serviced on 7/26. I received an email that someone would contact me. No one did. On 7/25 I emailed customer service and was told my appointment was not on file and they would let the service department know to call me. No one called. I went down in person, no one knew anything. The young man was very helpful and told me he would take care of it and bring my car in the next day. He said somehow IT and his department did not connect. I went over to IT complaint department who were no help at all. More

Great service I stopped in to have the oil changed in my Ford Escape. They were friendly, fast and professional. I would highly recommend Columbia Ford for any serv I stopped in to have the oil changed in my Ford Escape. They were friendly, fast and professional. I would highly recommend Columbia Ford for any service needed for your car. I will return when my car needs anything. More

Engine replaced in my F-150 Engine replaced, had truck for 7 weeks. Did not get updates, had to call to find out. Truck was ready today (March 15), found out by calling. Service Engine replaced, had truck for 7 weeks. Did not get updates, had to call to find out. Truck was ready today (March 15), found out by calling. Service person I talked to had to call me back because she had no clue the status of my vehicle. I'm just wondering why the work that was done on vehicle before I purchased it was not reported? The owner before me had work done on truck at a dealership that their service department put some parts on wrong. Good thing these guys don't work on a NASCAR pit crew. More

Quick friendly service! Went in for an oil change and everyone was helpful and friendly! I wasn’t there long and I was comfortable sitting in the service area room. Went in for an oil change and everyone was helpful and friendly! I wasn’t there long and I was comfortable sitting in the service area room. More

Great Service Fast friendly service! I had to get my car serviced and a recall on my Ford Fusion. In 20 minuets I was walking out the door! Great service! Fast friendly service! I had to get my car serviced and a recall on my Ford Fusion. In 20 minuets I was walking out the door! Great service! More