Ford of Columbia - Service Center

Tom, Nick, Jim, Billy, Jonathan, and Colin were very professional and courteous. They went above and beyond to get my truck back on the road and I will definitely be back. Thank you! professional and courteous. They went above and beyond to get my truck back on the road and I will definitely be back. Thank you! More

This was my first time at this dealer and I must say that I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my service needs. More

Fantastic customer service; efficient. Christian was outstanding. Mike was great to watch as he worked. Christian was outstanding. Mike was great to watch as he worked. More

They have excellent customer service. Did a great job and car was ready when they said it would be. Did a great job and car was ready when they said it would be. More

They were very prompt got my vehicle straight in and kept me informed of services me informed of services More

One part fell off the undercarriage and a second was barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge w barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge was zip, nada, $0.00. Who does that anymore? Regrettably, they did not have the needed part. Gave me the ok to drive with recommendation to get the part and have it installed aty hometown dealer. The service people were great. More

Not happy with the time it took to change my oil. I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they ar I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they are a DRS office and book multiple appointments for the same time. I was late taking my child to day school. My time is as important as yours.I will use a different place to change my oil in the future. Not a happy customer. More

I am dealing with parts and device dept. wonderful service! They get you in and get you out. Always keep my girls cars in top notch shape! wonderful service! They get you in and get you out. Always keep my girls cars in top notch shape! More

Purchased a used Ford Explorer in September. I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no hesitation. I love it, runs and drives great. Took it in for the oil change and the tech found a leak at the water pump and rear trans axel….. It was fixed in 2 days. Warranty paid for it. The tech David knew what he was doing and did an awesome job. While he was doing the water pump we had them do the timing chain. Warranty covered their part, we covered our, no problems. Would definitely buy from them again with confidence. More

Ford of Columbia's service department was a great experience. Very professional and highly recommended. experience. Very professional and highly recommended. More