Ford of Columbia - Service Center

Good employees. Friendly service. Professional customer care. I am a former employee and am happy to see familiar faces when I come into the dealership. Friendly service. Professional customer care. I am a former employee and am happy to see familiar faces when I come into the dealership. More

Stay far, far away from this business. I have gone here on two separate occasions for recall repairs on my 2014 Fusion, and both times my car has been returned with shoddy workmanship and I have gone here on two separate occasions for recall repairs on my 2014 Fusion, and both times my car has been returned with shoddy workmanship and excuse and after excuse about why they aren't responsible. Last year, my brake booster was damaged, and they refused to pay for the repair until another Ford dealer told them it was damaged during their repair. Now, I took my car back to them with the thought that everybody has off days, maybe they needed a second chance. Boy do I regret that choice. My car went in 9/11/23 for a front brake hose recall, and I ended up paying over $700 for a brake pedal assembly that they broke in the shop and refused to take owner ship for. Austyn was the technician working on my car, and refused to let me speak with a GM or the service department manager, I believe his name is Travis. I tried calling Ford corporate and got no help. These guys bullied me into paying for a repair that was completely avoidable. To top it all off, when I picked my car up, my horn was disconnected and my back bumper that I just paid to have fixed is covered with white scratches. These guys are crooks and take advantage of all women, but especially single moms. This is my only car to get to work and take care of my son, and theses guys have done nothing but cause me extra headaches every step of the way. Go to Franklin or Murfreesboro instead. I now have to go to Ford of Franklin to have my horn reconnected and buff these marks out. Please, stay farm away from this place. They give Ford a horrible reputation. More

Staff all friendly and did a good job of listening to me. I liked getting the email update when something changed. I was missing a cap for wiper fluid. I approved change order and we were good to go. I liked getting the email update when something changed. I was missing a cap for wiper fluid. I approved change order and we were good to go. More

Great place to do business with. .. Very happy with the transaction and customer service received. .. Very happy with the transaction and customer service received. More

I have been satisfied with the service. They do good job. My only complaint is their technology is terrible. I get a message about incorrect information a lot. Last time I was waiting fo They do good job. My only complaint is their technology is terrible. I get a message about incorrect information a lot. Last time I was waiting for my oil change. They already had my car and I got a message that my appointment was canceled. More

Service was great, wait time was as expected. Free cup of coffee while i waited. Free cup of coffee while i waited. More

Very expensive! I think I need to shop around. The employees were very nice. Too high! I think I need to shop around. The employees were very nice. Too high! More

Bait and switch practices with advertising service specials specific to my vehicle. After bringing in and arranging ride to pick me up, they tell me that the advertised special is actually $40 more. specials specific to my vehicle. After bringing in and arranging ride to pick me up, they tell me that the advertised special is actually $40 more. Claimed that Ford puts these specials out but that they can't afford to honor them. Every service is estimated at least half a day. No offers of a courtesy loaner or shuttle. More

A little pricey on labor. Parts are reasonable. Service staff is very kind and helpful. Parts are reasonable. Service staff is very kind and helpful. More

It was a good experience. Everyone wants polite and friendly. The were timely with the service. Everyone wants polite and friendly. The were timely with the service. More