Ford of Columbia

The entire process was very simple and quick. The workers were helpful, informed and courteous. The workers were helpful, informed and courteous. More

Bought a 2017 Ford Lariat, first day we drove it noticed the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the tr the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the truck for almost 2 weeks, Now we are under a recall for Cam phasers, We took our truck in in September and they reprogrammed it but it didn't work so they told us that they would have to go inside the motor and they would order all the parts and they would then schedule an appointment to fix it, went back in October and they said they had them all except 1 gasket, They would call, never heard from them so we went back from them, went back they assured us that it would be fixed before Thanksgiving, That date came and went, called again was told that they had a certain guy that did this kind of recall and he quit but. After the first of the year he would call us to schedule, So we have gone back many times .The last excuse is that the were moving and just as soon as the shop was set up our truck would be the first in to be fixed. Well never happened, Went up again and the Service Manager set up an appointment . Told me a 5 day job. Should have got it back yesterday but went and looked last night and it is still sitting in the back lot. Called this morning and talked to a guy who I don't tell we knew it wasn't in the service bay and he said they were having a problem getting some bolts out , That it would be a little longer, Going Monday to speak to the General Manager and then to hire a lawyer. The people are a joke, and can't tell the truth, More

This was the second time I have bought a car at Ford. AJ was my salesman both times. He's honest and very easy to work with. Would definitely recommend him to anyone wanting to purchase a car. Thank you AJ was my salesman both times. He's honest and very easy to work with. Would definitely recommend him to anyone wanting to purchase a car. Thank you, AJ. More

I worked with Jason to purchase a 2022 Ford Explorer ST. It was a very easy and quick process. He was great with communication before and after the sale! It was a very easy and quick process. He was great with communication before and after the sale! More

Had a great experience with AJ and this dealership! Plenty of options to choose from, complimentary beverages, test drive went great, very helpful staff walked me through all the options. Even followed Plenty of options to choose from, complimentary beverages, test drive went great, very helpful staff walked me through all the options. Even followed up a few days after purchasing the truck to make sure everything is going well! AJ made the buying process quick and easy—very very happy with my purchase and recommend AJ and Ford of Columbia to anyone looking for a sweet truck! More

AJ did such a great job of helping us out! He was welcoming and such a great person to work with!! Very good dealer He was welcoming and such a great person to work with!! Very good dealer More

They were wonderful! ! Taking the time to work with me on my preference and any problems I had and answering any questions with patience. Best of all No Pressure to buy!!! ! Taking the time to work with me on my preference and any problems I had and answering any questions with patience. Best of all No Pressure to buy!!! More

We called ahead about two vehicles and AJ had them ready when we arrived to look at and test drive. He was knowledgeable and got us answers to all of our questions. Great experience. when we arrived to look at and test drive. He was knowledgeable and got us answers to all of our questions. Great experience. More

On February 8, 2022, I drove to Columbia Ford to buy a brand new 2022 Ford F-150 XLT. I arrived and inspected the truck I was coming to buy. I loved the truck with one exception. I noticed it had a num brand new 2022 Ford F-150 XLT. I arrived and inspected the truck I was coming to buy. I loved the truck with one exception. I noticed it had a number of scratches and dings in it, which I thought was odd for a brand new truck. I pointed this out to the General Manager, Doug Stovall. Doug told me that the blemishes probably happened during transit, that it happens occasionally, and he assured me that they could easily fix the scratches and dings if I would bring the truck back to them on a Monday (they told me Mondays are when their scratch/dent guy comes in). I considered backing out of buying the truck, but they seemed confident the blemishes were an easy fix and they gave me a "we owe" statement saying they would do something about them. Fast forward a couple weeks, I returned to the dealership on Monday February 21, 2022. They handed the truck over to their scratch/dent guy. I waited about an hour until they said the truck was ready. I went out to look at it, and the results were not good. Their scratch/dent guy had buffed the scratches, so the scratches did look a little bit better, but they were still present. The body shop had tried to get the little dings out, and they were better, but still present. Doug had told me that they were not going to do any repainting, so I left a little aggravated knowing that I was paying good money for an expensive new truck with a number of imperfections, but I thought I might learn to live with it. Fast forward a few more weeks. After all the rain we had, the wax from their buffing/repair had all washed away and the scratches looked just like they did before. The dings are obviously still there. The worst scratch, the one they spent the most time on, looks worse now than it did before the "repair" because there are swirl marks all around it where you can tell they got after it with a more aggressive compound. The more I thought about it, the more it bothered me that I was paying a lot of money for a truck that was supposed to be new. I decided to call in and tell them how I was feeling about the situation. I found out that Doug Stovall moved to another dealership and that they had a new GM named Jason Miller. I asked to speak with him, they told me he was not in, to call tomorrow. I called the next day on March 22, 2022. I told Jason what had gone on. He told me that he needed to look into it and that I would get a call back from him that day. I told him to please leave a message if I wasn't able to answer. He assured me that he would. Today is March 31 2022. I was never called back. I was blown off. I'm fed up with trying to get this sorted out, so I am writing this review. When someone sees I have a new truck, this is the sentence I hear: "Hey, you got a new truck...have you seen these big scratches on it?" I will be contacting the Better Business Bureau and Ford Motor Company, and I won't be buying from Columbia Ford again. They mislead me in order to make a sale. More