Ford of Clermont - Service Center

Outstanding I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Withi I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Within a few minutes, I had a new set of keys, fully programmed. Best of best service! More

Sales staff knowledgeable, friendly and professional. Service department lacking.Brought in my vehicle for a repair under warranty, they said there was nothing wrong. When it was out of warrenty 5 weeks Service department lacking.Brought in my vehicle for a repair under warranty, they said there was nothing wrong. When it was out of warrenty 5 weeks later, they said we would now have to pay for the service. I asked them to check the previous record to see if was noted the it wasn't fixed, and the same issue, so would it in fact be covered?. The service manager didn't know. Well, who would know? Still waiting for a reply from the dealer. Even had someone call from the dealer to ask about my experience . They said they would relay the information to another "manager" , who would call to get the situation resolved. Still waiting 6 weeks later. Do yourself a favor, walk around and ask the people waiting for service about their experience before purchasing. I wish I had. More

As I was sitting on highway 50 with a flat tire waiting on my husband Aaron a employee of yours stopped put my spare tire on called and gave me a price and explain ford dealerships have a program to match on my husband Aaron a employee of yours stopped put my spare tire on called and gave me a price and explain ford dealerships have a program to match tire prices and I didn't have to drive all the way back to mullinax ford where I had just purchased my tires. Then I met Hannah at the ford of clermont and she continued the great service the same day. Thanks to your employees I am now a happy and new customer. More

I am an unhappy customer and irate with the following: 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Departm 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Department, the rim is scratched and damaged, along with the other side, which was in good condition prior to being serviced. 2) My vehicle was returned dirty with no floor mats or seat cover protecting my vehicle. I spent two hours when I got home cleaning the dirt inside my vehicle and dirty hand prints all over the hood and fender. 3) When I spoke to the Service Manager regarding the concerns above, he behaved unprofessionally. I left the service department to speak with Tom Pritchard in the body shop, and the service manager approached us, only to be rude and drive off recklessly by squeeling tires in his car at three different stop signs in the Ford lot. Is this acceptable behavior for a Service Manager? As far as body related issues, Tom Pritchard is a class act! He is willing to help in any way possible. He treats people with respect and is a true "craftsman". The "Service" Department is just the opposite. Being in the same related field, I have never seen a Service Manager act so child like. I, as a mechanic myself, strive to make a customer happy about the experience, even though they are spending hard earned money. If you get your vehicle back and it is dirty or scratched, that is a direct reflection of workmanship. Where I work the motto is to return the vehicle in as good or better condition than you got it . My experience here was unexceptable and needs to be looked into and delt with. More

Chris Bastow managed to get a new tonneau cover that cracked suddenly even after the warranty had expired. This was installed at no cost. Thomas Pritchard went out of his way as well to ensure that I cracked suddenly even after the warranty had expired. This was installed at no cost. Thomas Pritchard went out of his way as well to ensure that I had the correct contact and ensure that I was comfortable and provided a ride to the main building when my truck was in his shop. Also, Mike Tipsword in service is very professional and accommodating. He is very good at providing information and options when I bring my truck in for service. More

We have a 2012 Ford Focus, which was purchased in Maine. We have a 2012 Ford Focus, which was purchased in Maine. We stay in clermont for 6 months & used Clermont for all service work Each visit is ver We have a 2012 Ford Focus, which was purchased in Maine. We stay in clermont for 6 months & used Clermont for all service work Each visit is very enjoyable THE advisor is very professional with all aspects of service Thanks More

We went for a recall service and the next day had a leak, it was like they were expecting us to call and Marie was very nasty, she immediately stated no matter what was now leaking it couldn't have had anyth it was like they were expecting us to call and Marie was very nasty, she immediately stated no matter what was now leaking it couldn't have had anything to do with the service the day before...yeah, right Marie! They used after factory parts that have no warranty on them because factory parts were not in stock...this is a Ford dealership but they don't have Ford parts in stock? Fishy, dishonest, unscrupulous, shady place, we will never do business with them again and will probably never buy another Ford or Mercury vehicle because of our experience there. This woman Marie is probably the nastiest piece of work I've ever come in contact with ever, she has no business working in customer service unless her job is to abuse the customers as she does that well. More

I would definitely recommend your service department but would probably NEVER buy a new car there. I despise "add-on stickers" which you never had before the current owners. Those in the know realize there would probably NEVER buy a new car there. I despise "add-on stickers" which you never had before the current owners. Those in the know realize there is a 5X mark-up on these things and they are absolutely unnecessary options for today's vehicles. A total rip off of your customers (or perspective customers). I also do not like dealers' fees because they are so excessive ( up to $299 would be far more palatable). You also have a sales manager that I would also NEVER have contact with again. He is strictly old school "Car salesman?" type that gave car salesmen such a bad reputation over the years. He seems to enjoy insulting perspective customers. I would drive 50 miles to another dealership to avoid contact with him. More

Came in on Saturday no appointment. They went out of their way to make time for me. Explained everything and had me out in less than an hour. Cannot ask for more. Great people to work with their way to make time for me. Explained everything and had me out in less than an hour. Cannot ask for more. Great people to work with More

I had my 2007 ford f250 in service for it not starting. mike tipsword took me out to talk to the technician aaron. They both knew what they were talking about and my truck was fixed within 48 hours. I will mike tipsword took me out to talk to the technician aaron. They both knew what they were talking about and my truck was fixed within 48 hours. I will brung my truck back for anything i need and would recommend them to everyone i know. Thanks again More