Ford of Clermont - Service Center

Completely incompetent! We left multiple messages about the status of our car on day 1 and 2. I even went to the dealership for an update and was told they were SO busy as t We left multiple messages about the status of our car on day 1 and 2. I even went to the dealership for an update and was told they were SO busy as the service advisor sat on his phone playing and then told me what he that was wrong with the car and asked if I wanted to go ahead and purchase $10k worth of parts and labor. I said no, I need a diagnostic report and to please keep me posted. 2 more days go by again without a response or acknowledgment. We had the car towed to another dealership that is actually capable of basic work and communication. More

Cameron was a great help! Not only did he help with my oil change, but he sold me 4 tires as well. Not only did he help with my oil change, but he sold me 4 tires as well. More

Good job, they explain every detail and were very quick. The staff is very nice. The staff is very nice. More

Issue in the fuel injection and the report is from transmission Also I was charged twice for Diag Fee which is ABSURD transmission Also I was charged twice for Diag Fee which is ABSURD More

I brought my truck out with the check engine light on, and when I drove it home, right off the lot, the check engine light came back on, so I had to bring it back. Marcella was great, but other than that, and when I drove it home, right off the lot, the check engine light came back on, so I had to bring it back. Marcella was great, but other than that, I was kept in the dark about Progress. More

They came to pick up my truck at my house, and I was told to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessi to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessional. my truck had been there a week, I received a text message from a gentleman and I don’t know his name, but he sent me a video of my truck being worked on, and in the body of the text it said that he was my contact and if I had any questions, please reach out. At this point, keep in mind, I had received very little input from your service center, so I immediately texted him back into this day. I still have not heard anything back, kept in the dark. When Diego came back from vacation, he worked very hard to keep me in the loop. I was surprised that when I went to pay, they added a 3% surcharge when the last time I was there, they told me they didn’t, that the credit card company charged me that. I do not think that is explained adequately to me either. I was told when the invoice arrived, it would be very easy to put it on two different credit cards, but that was not the case. Diego helped me pay. I’m surprised Ford doesn’t have a better finance plan to put it on your credit card. More

I’ve had my F150 in 5 times for the same AC issue. Still not resolved, it’s currently at another Ford Dealer to repair Still not resolved, it’s currently at another Ford Dealer to repair More

Love the videos from the techs as they are working on your car. Very informative! your car. Very informative! More

Communication was poor. I had to call several times to get a response. I was told "we are sending a note to your technician and labeled as urgent" and I would still have t I had to call several times to get a response. I was told "we are sending a note to your technician and labeled as urgent" and I would still have to call back 3 hours later. The texting service that is suggested doesn't work either. I did like the video evaluation of the car and felt they got to the issues. The prices also seem steep. More

D’Alford and his team are probably the best team I’ve ever had the pleasure to deal with at any Ford dealership in the state. Kept me informed of everything and did it within a very reasonable period of ever had the pleasure to deal with at any Ford dealership in the state. Kept me informed of everything and did it within a very reasonable period of time. I couldn’t be happier with the results. More