Ford of Clermont - Service Center

Team Charlie Foxtrot { Clermont Ford] with David Taylor Dave Taylor and Ford Clermont Service is second to none.. Roll on Charlie Foxtrot lets roll.. They are all about attitude is everything. And Dave Taylor and Ford Clermont Service is second to none.. Roll on Charlie Foxtrot lets roll.. They are all about attitude is everything. And appointment times matter. They are the most all American and working in Clermont Choice of Champions More

My Great Visit To Clermont Ford Well where do I begin. Starts with Dave at service desk. He goes far beyond to help you, great job Dave! Aaron and Allen my F350 techs, You 2 guys a Well where do I begin. Starts with Dave at service desk. He goes far beyond to help you, great job Dave! Aaron and Allen my F350 techs, You 2 guys are the best you take great care of my truck and me, Thank you so much. I love my truck and I love to see ours how care, and that would be all of you at Clermont Ford in Clermont Fl THANK YOU Ric Silveira and Zeus F350 More

my great experience with Ford of Clermont I have a 2012 Ford Escape to which I purchased at Ford of Clermont and has been service at the same location. I am very pleased with all the personne I have a 2012 Ford Escape to which I purchased at Ford of Clermont and has been service at the same location. I am very pleased with all the personnel I have had contact with and am very pleased with the service you provide for my vehicle. I would recommend this dealership to anyone I know. More

Excellent Service Excellent customer service when I leased my Focus and each time that I had it serviced, whether for scheduled oil changes or taking care of a problem Excellent customer service when I leased my Focus and each time that I had it serviced, whether for scheduled oil changes or taking care of a problem under warranty. Will definitely return when this lease is up; worth the 45-min. drive. More

Did what they said they would do Very professional treatment. Honored coupon and discount. Was planning to go to Walmart for the service because I assumed it would be cheaper. Actu Very professional treatment. Honored coupon and discount. Was planning to go to Walmart for the service because I assumed it would be cheaper. Actually, Ford of Clermont was less expensive than others and based on my experience, much better service and support. To date, only one issue has remained unresolved. Otherwise they have been excellent. More

Really poor service department. Not friendly at all when I came in for an oil change and they made me wait an extra hour for no reason. They also do not disclose shop and hazard fees Not friendly at all when I came in for an oil change and they made me wait an extra hour for no reason. They also do not disclose shop and hazard fees before paying for the works oil change. All other dealers that have the Works package only charge 39.95 plus tax. At this dealer they add shop fees and hazard fees. In the end you pay close to $50 for a 39.95 oil change. Misleading advertisement since it does not disclose these extra fees on their website. I would rather make the drive to Greenway Ford and get my car service there. Stay away from this dealership. More

Outstanding I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Withi I lost one set of my car keys and quickly needed a replacement. I dropped by Ford of Clermont unannounced, and they immediately took care of me. Within a few minutes, I had a new set of keys, fully programmed. Best of best service! More

Sales staff knowledgeable, friendly and professional. Service department lacking.Brought in my vehicle for a repair under warranty, they said there was nothing wrong. When it was out of warrenty 5 weeks Service department lacking.Brought in my vehicle for a repair under warranty, they said there was nothing wrong. When it was out of warrenty 5 weeks later, they said we would now have to pay for the service. I asked them to check the previous record to see if was noted the it wasn't fixed, and the same issue, so would it in fact be covered?. The service manager didn't know. Well, who would know? Still waiting for a reply from the dealer. Even had someone call from the dealer to ask about my experience . They said they would relay the information to another "manager" , who would call to get the situation resolved. Still waiting 6 weeks later. Do yourself a favor, walk around and ask the people waiting for service about their experience before purchasing. I wish I had. More

As I was sitting on highway 50 with a flat tire waiting on my husband Aaron a employee of yours stopped put my spare tire on called and gave me a price and explain ford dealerships have a program to match on my husband Aaron a employee of yours stopped put my spare tire on called and gave me a price and explain ford dealerships have a program to match tire prices and I didn't have to drive all the way back to mullinax ford where I had just purchased my tires. Then I met Hannah at the ford of clermont and she continued the great service the same day. Thanks to your employees I am now a happy and new customer. More

I am an unhappy customer and irate with the following: 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Departm 1) The body shop just installed a reconditioned front right rim on my vehicle about a month ago. After my truck was serviced in the Service Department, the rim is scratched and damaged, along with the other side, which was in good condition prior to being serviced. 2) My vehicle was returned dirty with no floor mats or seat cover protecting my vehicle. I spent two hours when I got home cleaning the dirt inside my vehicle and dirty hand prints all over the hood and fender. 3) When I spoke to the Service Manager regarding the concerns above, he behaved unprofessionally. I left the service department to speak with Tom Pritchard in the body shop, and the service manager approached us, only to be rude and drive off recklessly by squeeling tires in his car at three different stop signs in the Ford lot. Is this acceptable behavior for a Service Manager? As far as body related issues, Tom Pritchard is a class act! He is willing to help in any way possible. He treats people with respect and is a true "craftsman". The "Service" Department is just the opposite. Being in the same related field, I have never seen a Service Manager act so child like. I, as a mechanic myself, strive to make a customer happy about the experience, even though they are spending hard earned money. If you get your vehicle back and it is dirty or scratched, that is a direct reflection of workmanship. Where I work the motto is to return the vehicle in as good or better condition than you got it . My experience here was unexceptable and needs to be looked into and delt with. More