Ford of Clermont - Service Center

Worst experience ever !!!!!!! I posted a photo of me on Facebook waiting for an oil change, with captions "tick tock, tick tock it's just an oil change" since it was almost !!!!!!! I posted a photo of me on Facebook waiting for an oil change, with captions "tick tock, tick tock it's just an oil change" since it was almost an hour of me waiting. You wouldn't believe one of the mangers named Tom came out pretty much yelling at me, saying "my GM didn't appreciate the photo you post on Facebook. Do you want your car back, you can schedule another appointment. You making us look bad. We don't appreciate it. We don't appreciate post like that" I was so embarrassed and will never come back here again. His tone and facial expression shown he was very upset. I buy a new $40K plus truck ever 3 years and will never buy here or service here again. More

Very good Service. Everyone was courteous and took care of my service needs quickly and efficiently. I'm very happy with Ford of Clermont for the service on my Ford Fiv Everyone was courteous and took care of my service needs quickly and efficiently. I'm very happy with Ford of Clermont for the service on my Ford Five Hundred. More

Always a pleasure the service was fast, Scotty in customer services is always a pleasure and my Tech Travis came out explained everything very well I could'not be more the service was fast, Scotty in customer services is always a pleasure and my Tech Travis came out explained everything very well I could'not be more pleased, will always go back to Ford of Clermont More

Outstanding, thanks to Ron Simone Courteous, knowledgeable, extremely efficient, kept me well informed, very well organized, fast, and I will always return to Ford of Clermont for ser Courteous, knowledgeable, extremely efficient, kept me well informed, very well organized, fast, and I will always return to Ford of Clermont for service. Thank you More

Do not complain about your service #1 5-13-14 power steering went out on my 2013 Ford Escape it took two days to fix not problem thank God I duplicate car had 16000 miles on it #2 sti #1 5-13-14 power steering went out on my 2013 Ford Escape it took two days to fix not problem thank God I duplicate car had 16000 miles on it #2 stitching came on my 2013 Ford Escape out they said it would take about a month to fix #3 USB I took in 10-27-14 finally got fixed on 12-11-14 port never worked I took it three times to get it fixed you have to deffently have to duplicate the problem #4 27338 3-09-15 I had my transmission seal basically it drained all the oil in my driveway that's nice also it took two more days to fix I had told them on two different times that something was wrong but they came back and said that they could not duplicate the problem that's their famous line could not duplicate the problem third time they fixed it #5 air conditioning fan was frozen they fixed that #6 seat belt restraints was jamming so I took it in to get fixed it worked when I left but when I put I child seat in it didn't work so I took it back and raised a little hell the person who helped me with getting the car fixed took me aside and started showing me that it did work and that it was fine but as soon as you put the child seat back it jams up and he has to go to a seat with out a child seat NOT SAFE The reason I am complaining today is because I made an oil change scheduled it 12-22-15 and I was called the next and I was told by Russell Sisley that I should find a new dealership and that I could not go through ford of clermont anymore so that being said be careful what you say because they can not take criticism the treat you like crap don't complain to much or you'll wind up like me not a big loss they have very bad customer service More

Emergency repair I had the rear axle replaced on my Ford Windstar through a recall before leaving for a vacation in Florida. While on vacation I noticed a noise from I had the rear axle replaced on my Ford Windstar through a recall before leaving for a vacation in Florida. While on vacation I noticed a noise from the rear of the vehicle, and inspection found that one of the bolts securing the axle was loose and near falling out. I took the vehicle to Ford of Clermont for repairs. They were able to repair the vehicle within a few hours for a very reasonable price. They also checked all of the other bolts on both the rear axle and the front of the vehicle. The noise from the rear was gone, and a noise in the front that had been there as long as I owned the vehicle was also gone. Needless to say, I am very happy with the work that was done and very pleased that they were able to fit my emergency repair into their schedule on short notice. Great company. More

First Oil and Filter Service I brought my 2013 Ford Fiesta to Ford of Clermont for my first Oil and Filter change and the service was completed right away. My tires were rotated I brought my 2013 Ford Fiesta to Ford of Clermont for my first Oil and Filter change and the service was completed right away. My tires were rotated and the vehicle went through an inspection of the brakes and such. I talked with the service representative and he explained to me what was inspected and answered the questions I had. I was happy with the service. Thank you Ford of Clermont. More

Service issue We were amazed at how quickly and pain free our experience was when we had to take our car in for a new battery. Very fast, beautiful lounge, with sna We were amazed at how quickly and pain free our experience was when we had to take our car in for a new battery. Very fast, beautiful lounge, with snacks, coffee, and beverages, while we waited. Always have gotten service with a smile! More

Accommodating and friendly. They have been able to squeeze me in around my schedule. I think they know I am a crab, but, they work with me. I bought both my C-Max and my C-Max They have been able to squeeze me in around my schedule. I think they know I am a crab, but, they work with me. I bought both my C-Max and my C-Max Energi from Ford of Clermont because they have coffee and donuts, if you get there early. More

service Great job in service. Thanks again to Russ and Scottie for fixing my light problem. Will tell friends to use Ford of Clermont. Marie Gallagher Great job in service. Thanks again to Russ and Scottie for fixing my light problem. Will tell friends to use Ford of Clermont. Marie Gallagher More