Ford of Clermont - Service Center

Austin was a pleasure to work with I will definitely recommend the fleet service center to all my colleagues A+ in my book recommend the fleet service center to all my colleagues A+ in my book More

Excellent service thanks so much I am really aprecied your help 100 points thanks again your help 100 points thanks again More

The service center is nice to work with however there is a lot of up selling that I feel is very unnecessary. a lot of up selling that I feel is very unnecessary. More

Best ford dealer around! Same day diagnosis and always willing to work with you, I recommend them to anyone! Same day diagnosis and always willing to work with you, I recommend them to anyone! More

The service was good and timely. The personnel were know able and friendly. The cost was ok. The personnel were know able and friendly. The cost was ok. More

I have used Ford of Clermont for over 8 years and bought a new car here because of the great service. I have been so pleased with the professionalism exhibited during our relationship. A couple of observ a new car here because of the great service. I have been so pleased with the professionalism exhibited during our relationship. A couple of observations from my oil change: 1. I was surprised with a 3% add on when using a credit card. I never noticed a mention of this when I made my appointment. 2. I wish there was a map update, for my vehicle, that was available when getting service. 3. Finally, I was on time for my service. However, that evening I received a notice that I had missed my appointment. I tried to respond but the site would not allow me. More

I brought my car in for a tire check. I was told there was a nail too close to the sidewall and therefore couldn’t be repaired. I was told a tire would be ordered and I was given the cost I was told there was a nail too close to the sidewall and therefore couldn’t be repaired. I was told a tire would be ordered and I was given the cost for the replacement in writing. After being notified a week or so later to return for the replacement, I made an appointment for the new tire to be mounted. Once I got there for my appointment, my advisor said he wanted to go take a look at the tire. Once he did, he told me they would have to order the tire. I asked why because it was already ordered and was told it was a 16 and I needed a 17. Then I was informed all my tires should be replaced due to wear and at the very least I needed to replace the rear tires. He said it wasn’t good to just replace one. I begrudgingly agreed and we went back inside for the price of the job and was quoted a higher price. I told him I wasn’t happy that I hadn’t been told by the mechanic that originally did the work that all my tires needed replacing and I questioned the price. I was told I had to take a picture of the quote and send it to him. I left the dealership feeling the advisor was taking advantage of me and it felt very underhanded. I sent the picture and received a phone call telling me the second price was higher because it was for a more expensive tire and not what was currently on my car. There had never been any discussion of using a different tire. All service on my Cmax has been done at a Ford Dealership and now, after this experience, I doubt I’ll be back. I’m very unhappy and still need my tire repaired! More

Making the appointment required talking with a person which was fine. The Service Rep, Diego, was excellent to work with and got my service request completed as soon as possible. which was fine. The Service Rep, Diego, was excellent to work with and got my service request completed as soon as possible. More

This is the second time that i have had work done here and gotten home to find the parts that we’re supposed to be installed laying on the floor of my car. I live about 22 miles from the dealership so dri and gotten home to find the parts that we’re supposed to be installed laying on the floor of my car. I live about 22 miles from the dealership so driving back so they can fix their mistake deserves more than “sorry for the inconvenience” I won’t trust this dealership anymore and I intend to let my friends know not to trust them either. Ford falls really short on this one - twice! More

Great service and in a timely manner. Very happy with the service. Even early arrival Very happy with the service. Even early arrival More