Ford of Clermont - Service Center

Service was completed in a timely manner. Service advisor was very helpful in finding out what needed to be done on the vehicle Service advisor was very helpful in finding out what needed to be done on the vehicle More

Appreciated getting a prompt appointment. Did not appreciate not having the information sent to the car rental and having to put my credit card. It was later resolved. Did not appreciate t Did not appreciate not having the information sent to the car rental and having to put my credit card. It was later resolved. Did not appreciate the additional "problems" identified. These were the same "problems" identified one year ago when I came in for a simple oil change. More

I want to express my sincere appreciation for the exceptional service received from De Al and Annette. Their high caliber knowledge and professionalism was much appreciated. Candidly, my interaction exceptional service received from De Al and Annette. Their high caliber knowledge and professionalism was much appreciated. Candidly, my interaction with all of the service personnel was excellent. We will continue to utilize Ford of Clermont for future service related issues. Bret Mitchell 07/02/2025 More

Their customer service is top notch! They are good communicators and provide great service. Thank you for exceeding my expectations. They are good communicators and provide great service. Thank you for exceeding my expectations. More

Always great service. Good communication from the service advisors. Fair pricing. Love the Ford Rewards program. Good communication from the service advisors. Fair pricing. Love the Ford Rewards program. More

Great experience! The service tech walks you through a video of your vehicle to share with you what he is doing and suggestions that are provided for needed services. The service tech walks you through a video of your vehicle to share with you what he is doing and suggestions that are provided for needed services. Very insightful and helpful. More

Best level of professionalism at a dealership in the local area. Wouldn't recommend any other dealership. local area. Wouldn't recommend any other dealership. More

Excellent service and caring staff. My service advisor Alexander was great to work with and made the process of getting tires easy and helped me catch issues from another dealer before My service advisor Alexander was great to work with and made the process of getting tires easy and helped me catch issues from another dealer before they developed into something catastrophic. Definitely recommend this dealer's service center and Alexander as your advisor! More

We only have one car so they dropped it off at our home since our daughter was not available. Exceptional service! since our daughter was not available. Exceptional service! More

Dropped my truck off on a Sunday with a loss of power issue, and a check engine light. Communications about the repair through out the week from the service advisor weren't very good. Asked him multiple issue, and a check engine light. Communications about the repair through out the week from the service advisor weren't very good. Asked him multiple times to call me to discuss repairs and he never did. The initial video that was sent to me immediately went straight to upselling spark plugs and cabin filters rather than discussing the main issue. When a text was received about quoted repairs, the quote wasn't attached. When I showed up Friday to pick up the vehicle, the same issue happened as soon as I pulled out of the parking lot after the truck being at the facility for a week. They did take the truck back into the shop immediately, and the technician admitted they didn't complete the repair properly. They corrected the issue and I finally got on my way a couple hours later. Overall the lack of communication throughout the week and the fact that the vehicle broke as soon as I picked it up is why I can only give this visit 2 stars. More