Ford Lincoln of Smithtown

Promised maintenance was not done prior to picking up the vehicle. The stuck oil dip stick was supposed to be repaired and was not, despite numerous reminders from me to do so. The rear brake pads were rep vehicle. The stuck oil dip stick was supposed to be repaired and was not, despite numerous reminders from me to do so. The rear brake pads were replaced to pass inspection by the dealership but the badly worn rotors were not replaced. They passed the vehicle for inspection with very worn front brake pads. Poor quality of service and very poor follow up prior to delivery. More

Buying a used car is a different experience than buying new. They use deceptive practices including hitting you with fees such as their prep fee ($395) for which they didn't even wash or wax the car; the new. They use deceptive practices including hitting you with fees such as their prep fee ($395) for which they didn't even wash or wax the car; their $700 transport fee for which they didn't transport the car anywhere and they upped their $75 document prep fee to $175 at the closing and had the gall to tell me the document had not been updated since they increased their fee. This goes on top of their salesman telling me he was taking off a thousand off the price for being a return customer AFTER telling me I would get the $1000 lower price for financing through them. If you want the car, be prepared because they make money off huge fees they tack on at the closing. Do yourself a favor and just finance through your own bank because the "finance guy" Matt is stone cold inflexible and tells you they are allowed to charge higher interest rates because they can. The only reason I gave them two stars is because I continue to bring my other cars for service there even though their service department struggles at times. More

Ford of Smithtown uses deceptive practices to get potential customers to commit their time with promises of working with you. After wasting my time driving there, the salesperson, Rocco, proceeded to potential customers to commit their time with promises of working with you. After wasting my time driving there, the salesperson, Rocco, proceeded to deflect responsibility and was non apologetic for wasting our time.v significant price gouging. Don't make the same mistake I did and Look elsewhere for a transparent dealer. More

Thank you! Alex Mora is the best! Great service, polite, well knowledges and respectful! Just avoid Pete Walters! Alex Mora is the best! Great service, polite, well knowledges and respectful! Just avoid Pete Walters! More

If I could give them 0 stars I would not only did they not produce my Ford bronco after a year , they didn’t even have the decency to call me for updates , they didn’t even submit it to Ford to be ordere not produce my Ford bronco after a year , they didn’t even have the decency to call me for updates , they didn’t even submit it to Ford to be ordered and never told me as I waited patiently for my Bronco to come in , terrible terrible dealership , so now I have to start all over and wait again for 8 mos, who does that to someone , They did buyer be ware they are not good people at all scammers , don’t use them , this is not the first time they have been doing shady things to there customers !!!! More

I wish I could give zero stars they’re service writer Joe is nasty stay away from there. is nasty stay away from there. More

Great service polite well knowledges and respectful were accommodating in every way highly recommend smithtown ford accommodating in every way highly recommend smithtown ford More

They always take good care of us and pleasant people in the service area and shop. Unfortunately people don’t understand that the dealership did not make the cars but do all they can to make things right- the service area and shop. Unfortunately people don’t understand that the dealership did not make the cars but do all they can to make things right- so just keep that in mind instead of giving attitude. Thanks as always for doing the best you can for our truck. More

Always a pleasure to have my Explorer serviced at Smithtown Ford. Nice, friendly, efficient crew, who even welcome me by name. Car service done prompt and professionally. Thank you guys. Smithtown Ford. Nice, friendly, efficient crew, who even welcome me by name. Car service done prompt and professionally. Thank you guys. More

If you need the best deal you can get on a Ford, look no further than Daren at Ford of Smithtown. He's absolutely the best. further than Daren at Ford of Smithtown. He's absolutely the best. More