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Ford Lincoln of Smithtown
St. James, NY
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
January 19, 2021
Bought a used F150 w/ 20k mi on it. Being from out of town I obviously asked how the inspection was, was told basically like new. Great, I'll take it. Paid full asking price, not 1 penny less. Flew in my town I obviously asked how the inspection was, was told basically like new. Great, I'll take it. Paid full asking price, not 1 penny less. Flew in my father in law to pick it up. Dave Hyatt (the salesman) was great. Father in law leaves in a snow storm, makes it about 150 miles and boom. Blow out. Nothing like changing a flat in the snow. I get it, it happens right? Wrong, upon inspection once off the snowy interstate the tire failed because there was a plug literally in the middle of the sidewall on the inside. That's is illegal to plug sidewalls of any tire per D.O.T. but maybe they just missed the big hunk of plug hanging out the sidewall. I'll give them the benefit of the doubt. That was until the following week when the rear brakes went metal to metal costing me to pay a shop whatever they wanted basically to get me back on the road. While the shop was doing my worn out brakes, they come get me and show me another plug in the sidewall of another tire. Unbelievable. So now my new truck has two new tires along with rear pads and rotors. Only put 2200 mi almost all interstate btw. Have called to speak to the sales manager at least 6 times, left messages on his answer machine and with several people at the dealership. Will not even acknowledge that I've called or had a numerous problems in such a short period of time. ***Updated review *** Have received a phone call from the sales manager who I felt genuinely did feel badly that I had slipped through the cracks. He also put forth the effort to make my bad experience right again. I was not looking for anything other than to voice my grievance, but he also has offered to pay for some of the repairs which I truly do appreciate. Thank you for taking the time. More
by rmeyer247
Employees Worked With
Joseph A. Kiesling, David Hyatt
January 17, 2021
The service counter men were knowledgeable , courteous and attentive. They communicated clearly with regard to completion time and followed up with phone calls as promised. and attentive. They communicated clearly with regard to completion time and followed up with phone calls as promised. More
by cpsd5146
Employees Worked With
Your survey doesn’t include the names of the service counter personnel, both men at the counter were excellent.
January 16, 2021
Excellent dealer, very fair deal. Terrific professional sale representative, Joseph Kiesling, excellent communicator. Larry Simner was our sale person not Joseph Kiesling. Larry should receive five stars. sale representative, Joseph Kiesling, excellent communicator. Larry Simner was our sale person not Joseph Kiesling. Larry should receive five stars. More
by Jmcaezza
Employees Worked With
Larry Simner
January 16, 2021
Joe Kiesling was great at answering all of my husband's questions and made sure we were 100% happy before leaving the dealership! Will definitely go back for any future car needs! questions and made sure we were 100% happy before leaving the dealership! Will definitely go back for any future car needs! More
by Ldipietro36
Employees Worked With
Joseph A. Kiesling
January 16, 2021
The best on L.I.! Chris Pena & his manager Joe Kiesling helped to make the car purchase process a pleasant one,Thanks again will be back! helped to make the car purchase process a pleasant one,Thanks again will be back! More
by HappyJeepster2019
Employees Worked With
Joseph A. Kiesling, Matthew Riordan, Chris Pena
January 16, 2021
Everyone I spoke with was polite & helpful. Marc Birthwright was especially helpful & patient showing how the Lincoln app works & all the advantages of using it Birthwright was especially helpful & patient showing how the Lincoln app works & all the advantages of using it More
by Tmliving
Employees Worked With
Marc Birthwright
January 15, 2021
I couldn't be more pleased with with the attentiveness, service and also their patience. I wasn't able to pick the car up as quickly as intended yet the whole team, Joseph especially, made sure I was well service and also their patience. I wasn't able to pick the car up as quickly as intended yet the whole team, Joseph especially, made sure I was well taken care of. the car is even better than the ad portrayed, which by the way was quite thorough indeed. More
by toast.rockwell
Employees Worked With
Joseph A. Kiesling
January 08, 2021
There were little knowledge of suv, I was sold an suv without the knowledge of a recall, I think I should have been told. Thank you without the knowledge of a recall, I think I should have been told. Thank you More
by Richard
Employees Worked With
Marc Birthwright, Christopher Schneider, Anthony Osie
January 08, 2021
Showroom pleasantComfortable spacing of carsFriendly Showroom pleasant Comfortable spacing of cars Friendly sales people Restrooms exceptionally clean Having a financial department in the Lincoln s Showroom pleasant Comfortable spacing of cars Friendly sales people Restrooms exceptionally clean Having a financial department in the Lincoln showroom would be more convenient for customers More
by patschramm
Employees Worked With
Anthony Ferruzzi, Anthony Osie
