Ford Lincoln Fairfield

I went looking to see what all the hype was about with the Ford product now. Was very impressed with all of the vehicles, and their gas mileage now. The salesmen was extremely nice, and new a lot about th the Ford product now. Was very impressed with all of the vehicles, and their gas mileage now. The salesmen was extremely nice, and new a lot about the cars my wife and I were interested in. Although, I did not purchase that day, my next car will be from there, and from Mr. Tilson. More

My high rating for the dealership is because of the professionalism of their internet sales manager, Benny Maldonado. Three years ago I leased my Ford Fusion via the internet and phone conversations wi professionalism of their internet sales manager, Benny Maldonado. Three years ago I leased my Ford Fusion via the internet and phone conversations with Benny. I was pleased with the lease agreement we made and he had the vehicle delivered to my home where all the necessary papers were signed. This transaction was probably the most pleasant and easy car purchase/lease that I had experienced. So this year when my lease was up, I did not hesitate to call Benny. He personally delivered our new Ford Escape and, once again, his service and the lease agreement excellent. I can recommend Fairfield Ford and Benny Maldonado in particular. More

I found the staff very friendly and with a good customer service. I would just have hoped more details about maintenance to come on my used purchased vehicule. service. I would just have hoped more details about maintenance to come on my used purchased vehicule. More

The sales experience was hands down the best I have ever had buying a car. The whole process took around a hour flat and I got a fantastic deal. The quote was provided to me via email before walking in th had buying a car. The whole process took around a hour flat and I got a fantastic deal. The quote was provided to me via email before walking in the door, the sales person, Sonja, stayed late to wait for me, the trade-in pricing was quick and fair, and the longest wait of the whole entire process was waiting for the vehicle to get washed. Both Sonja and Seffie were fantastic to work with, prompt and professional. If you are anywhere in Northern California and are looking for a hassle free car buying experience, this is the place to go. More

Great experience. Bought two Fusions for the company, and was able to get the right cars at the right price. Very good service from all involved. and was able to get the right cars at the right price. Very good service from all involved. More

By far the best overall car buying experience, we have ever had. Nikhail was friendly, courteous, informative but most importantly made us feel very comfortable throughout the entire process. Kyle went ou ever had. Nikhail was friendly, courteous, informative but most importantly made us feel very comfortable throughout the entire process. Kyle went out of his way for us and Bill's exceptional customer service was the icing on the cake. We couldn't be any happier. More

I was looking for a blue Fiat Cabriolet, and found a barely used one at a very reasonable price online at Fairfield Ford. Taurus, the first salesman I spoke to, kept in constant contact through the buy barely used one at a very reasonable price online at Fairfield Ford. Taurus, the first salesman I spoke to, kept in constant contact through the buying process- he described the condition of the car in detail, and kept me appraised of the degree of interest of other buyers so I knew when to reserve a test drive (I was 1 1/2 hours away, but decided to come up during the week to scoop the competition). When we met in person, he turned out to be really friendly guy. This is the forth car I've bought from a dealer (the second used car). I think this was my best experience so far. Both Taurus and Bill were very calm & professional, and did a very thorough job explaining everything. Taurus even offered to deliver the car, to save me an extra trip. More

I was ready to buy my first car with no more than a $2,000 down payment, and I was not going to buy used. Looking for an affordable new car while still making a wise decision proved to be a tough task $2,000 down payment, and I was not going to buy used. Looking for an affordable new car while still making a wise decision proved to be a tough task for myself. However, I did find myself interested in the 2014 Ford Fiesta. I have always geared toward Toyota for "reliability" and never quite thought of Ford when it came to buying my first car. I now know what reliability truly is since purchasing my new car. Fuel-efficiency, intelligent safety features, and more warranties than I ever thought existed that cover the cost of everything from car washes to oil-changes and from dents to new engine components. Best of all, Ford financed my loan and provided me with an APR that is unheard of for a single 19 year-old male with no credit history nor cosigner. Nikhil was the first person that I spoke with from the dealership. He gave me a call after I submitted a form on their website. I missed his call and ended up calling him back at 10:30pm, which was over an hour past his shift ended (excuse my manners). He answered and offered to have me visit the dealership and browse their selection. Lacking a vehicle at the time, I told him it would be hard to make it out there that afternoon, especially since my work schedule is pretty strict being that I'm active-duty military. He said that it was no problem, and even picked me up from my base to drive me out to the car lot and check out what was available to me. I had my eye set on the 2014 Ford Fiesta SE, and, between the hours of 6pm and 10pm, we took care of everything necessary to have me driving that brand new car off the lot. The whole process was relatively painless, and I was involved with every step along the way. Nothing was hidden in plain sight; there were no tricks or gimmicks. After settling on a price and finding insurance, I worked with Seffie to go over all of my warranty options and final details of my payments. She, much like Nikhil, offered great customer support. I felt comfortable with my understanding of everything that was going on around me, and I am typically a very cautious and indecisive person. I was, and still am, impressed with everything that happened. More

Customer service was excellent. I don't have a lot of free time and loved that I was able to negotiate the deal on my car from work via email and phone and had the car delivered to me by Bryan Rice. of free time and loved that I was able to negotiate the deal on my car from work via email and phone and had the car delivered to me by Bryan Rice. Signing papers within the comfort of your own living room is far better than waiting around the dealership. I think more people would take advantage of this if they knew it was an option. Incidentally, I tried emailing a few other dealerships closer to my home, but they apparently only know how to send email, not answer it. It worked out for me, however, as Ford Fairfield has more inventory and better prices. More

When the Service Department told me how much it would cost to repair my '98 Taurus I knew I was going to have to try and get a replacement and asked Dan in Service to hand me over to a salesperson who wo cost to repair my '98 Taurus I knew I was going to have to try and get a replacement and asked Dan in Service to hand me over to a salesperson who would help me out. Crystal was a perfect match for me. We worked together for hours and she was able to get me into a new car with payments I could actually afford. She was extremely nice and very patient with the amount of time it was taking to find a good fit for me. I've always been a little night-blind and my age has made it worse, so Crystal drove me home and had Anthony follow us to take her back to the dealership. She was wonderful to work with and you can be sure I will share my good experience with my friends and neighbors. Bill in finance got me through all the paperwork quickly and the instructions he gave me about the paperwork were clear and easy to follow. He also told me that he would search for a better interest rate and would let me know. Crystal called me the next evening to tell me that Bill was able to get a reduction in the interest rate and that it would save me $25 on my monthly payment. If all your salespeople and finance people are as nice and helpful as Crystal and Bill you've got a great team at Ford Fairfield. More