Ford Lincoln Fairfield

Friendly staff Good selection of used cars at reasonable prices. Taurus Hamilton (salesman) was very helpful in helping me come to a decision and picking the right c Good selection of used cars at reasonable prices. Taurus Hamilton (salesman) was very helpful in helping me come to a decision and picking the right car for me. More

Impeccable customer service I had an amazing experience with Bryan and Sonja. Sonja guided me through the pre-qualification process which made being at the dealership alot easi I had an amazing experience with Bryan and Sonja. Sonja guided me through the pre-qualification process which made being at the dealership alot easier than I expected. Paperwork was quick and trade-in was smooth. Both individuals were a pleasure to work with as they were professional, friendly & courteous. I would recommend Bryan and Sonja for anyone looking to purchase a new or used vehicle and to be shown the true definition of quality customer service. Additionally, Sonja has inquired to make sure everything was going well with the car. I appreciate the follow-up. For any future purchases, Ford of Fairfield has my vote for a satisfied customer that will definitely be returning. More

Swoyer Matt was excellent in every way. He answered all my questions and followed through with my need for a HOV lane sticker. Without him i would not have Matt was excellent in every way. He answered all my questions and followed through with my need for a HOV lane sticker. Without him i would not have purchased. More

Customer Experience I received excellent service when I leased a Fusion 3 years ago and always had Ford Fairfield as #1 choice when I was ready to buy and this time was n I received excellent service when I leased a Fusion 3 years ago and always had Ford Fairfield as #1 choice when I was ready to buy and this time was no different. First Sonya was amazing at getting back to me and giving me plenty of options and when my lease was up - I was ready to buy. I was Ford Fairfield's customer to lose. I was looking at the F-150, as well as comparable trucks from other makers. The day I came in to give back the Fusion I met Matt and he was very friendly and patient. That combination worked and I left there with a new 2014 F-150 and I believe both parties were very happy. I know this party continues to be happy every time I pass a certain F-150 sitting in my driveway. Thank you to Sonya and Matt for their dedication and hard work - I would definitely recommend a friend or family member to Ford Lincoln Fairfield. Now you should put on a class to teach these other dealerships how you do business - there is a reason you are successful and it all starts with the First Impression ! John McEntagart More

Excellent Car Buying Experience We were under a very strict time line to buy a car due to being in and out of town for the next 4 weeks. My wife narrowed down her search and noticed We were under a very strict time line to buy a car due to being in and out of town for the next 4 weeks. My wife narrowed down her search and noticed Fairfield Ford had one of the cars she wanted, only problem? It was Friday at 7:30 pm and we were 70 miles away. She spoke with Tiffany and arranged a visit that same night and we got there barely before closing. Not only did we get a unrushed test drive, but everyone made us feel right at home. The price was a no haggling affair and it was one of the lowest online quotes based on the mileage and features of the car. Our trade was right in the middle between low estimate and high estimate which I also thought was reasonable. The entire staff was friendly, never made us feel like we were infringing on their night, and offered to buy our trade whether we wanted the Honda or not. More dealerships should follow this model-they do whatever is necessary to get the job done. Sincere thanks! We are already enjoying the car, it was a great purchase! More

Return the car!? We purchased a Jeep Wrangler, and then after we had it for a few days....the dealership called and said their credit company decided not to extend cre We purchased a Jeep Wrangler, and then after we had it for a few days....the dealership called and said their credit company decided not to extend credit (after it was initially approved and we had possession of the car). We had to return the Jeep....awkward and bad experience. My husband spent a whole day detailing the Jeep when we brought it home. We won't go back there to buy a car....ever! More

Easy Car Buying Experience My latest car purchase was a super easy, stress/hassle free experience. Bryan was great to work with, answering all my questions via email and phone My latest car purchase was a super easy, stress/hassle free experience. Bryan was great to work with, answering all my questions via email and phone beforehand, even working on his day off to get everything in place. Showed up at 9am and was back out the door with my new car before 11. Wonderful dealership and Bryan took great care of me. More

Tiffany's the best I Never thought we could get a decent car. Tiffany worked hard for us so we could make it happen! Def the best service ever! I Never thought we could get a decent car. Tiffany worked hard for us so we could make it happen! Def the best service ever! More

New Ford Purchase The reason that I purchased my new car was because of the customer service that was provided by Matt Swoyer. I came to the dealership many times befo The reason that I purchased my new car was because of the customer service that was provided by Matt Swoyer. I came to the dealership many times before I purchase. I made many test drives of different mustang and this guy never seemed bothered with me or my wife. The general customer service was good and we felt very comfortable being there, and when we purchased all paper was done very fast. I will consider this dealership for future purchases. More

New Car Purchase Visited Ford dealership looking to trade in our Kia Sorento and purchase a new car. Found a base model Mustang we were happy with. We were offered a f Visited Ford dealership looking to trade in our Kia Sorento and purchase a new car. Found a base model Mustang we were happy with. We were offered a fair amount on our trade in. Our monthly payments were at our asking price for the most part. Matt was professional and worked with all of our requests. We will be in the market soon for another vehicle and plan on visiting FORD in Fairfield! Thank you for your excellent customer service. We are very happy with our purchase and are enjoying the Mustang. More