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Ford Lincoln Fairfield

Fairfield, CA

4.7
693 Reviews

3050 Auto Mall Ct

Fairfield, CA

94534

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Showing 693 reviews

April 29, 2014

Great Experiance Daryl was friendly, knowlegable ,and he did not pressure me what so ever. I really liked that every car has there bottom line price hanging on rearvie More

by mrobin791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Perkins
Apr 30, 2014 -

Ford Lincoln Fairfield responded

Thank you for taking the time to write such kind words about our store. We have a large selection of vehicles and it's wonderful to hear that you liked our upfront and straight-forward our pricing system is. We hope you remember us for any service needs you might have in the future. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 28, 2014

Found a Great Vehicle! Liked the service they offered especially my sales assoicate, Benny, great guy. Enjoyed the time i had, they were not pushy and allowed to take my tim More

by alexsegura71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny, Benny Maldonado
Apr 29, 2014 -

Ford Lincoln Fairfield responded

Thank you for choosing us, Alex. I'm glad to hear you enjoyed your experience working with Benny. We're all about providing the kind of non-pushy, comfortable experiences you've described and are glad you had a good time. Congratulations on your latest purchase and be sure to take advantage of our complimentary, scheduled shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 27, 2014

Great Customer Service Thank you Tarurus for your professionalism and knowledge of Ford's products. I know I will enjoy my new Ford Fusion Hybrid. If you are looking for a F More

by sylvestermoore2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taurus Hamilton
Apr 29, 2014 -

Ford Lincoln Fairfield responded

Thank you for taking the time to share your feedback with us. We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. At Ford Fairfield, we value our customers and we look forward to seeing you on your next visit. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 27, 2014

We were very satisfied. On our visit to the Ford Lincoln Fairfield dealership my family and I were satisfied. We were satisfied because the customer service was great, the em More

by cortes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Domingo
Apr 29, 2014 -

Ford Lincoln Fairfield responded

We appreciate your time to share your feedback with us. It is magnificent to know that we were able to satisfy your needs by providing you great customer service. Thank you for recommending us. We look forward to working with you, your family and your friends in the future. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 26, 2014

Highly Reccomendended! Great to deal with. They have a knowledgeable staff, and a terrific inventory of cars, trucks, suv's, etc. Love the Ford Expedition we purchased. More

by KarenWickman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dominico
Apr 29, 2014 -

Ford Lincoln Fairfield responded

Karen, Thank you for the glowing feedback. It is magnificent to know that we were able to provide you with the pressure-free and knowledgeable service that Ford Fairfield is known for. Please feel free to call or stop by if there is anything else we can do to help you with regards to your car. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 25, 2014

Negative Experiences Have had mostly negative experiences with the Service Dept. After getting home I found my computer was not reset. A few days later I had to refill t More

by erikvickrock
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
New car sales, Service Dept.
May 09, 2014 -

Ford Lincoln Fairfield responded

Erik, I’m sorry to hear that you haven’t been completely content with the level of service you’ve received. We would like to begin by assuring you that we do conduct a complete inspection on every vehicle we sell before they’re placed on our lot, and all safety-related issues are repaired. We’d also like to clarify that we are one of the few car dealers in the Bay Area that guarantees a full refund within 3 days/250 miles of your purchase, no questions asked, so you can also get your car inspected by your own mechanic with the guarantee of returning it if you’re not 100% satisfied. With that said, we are sorry to hear about the mechanical issues you’ve reported here and anytime a customer is not a happy customer is taken seriously. I would love to speak with you personally and discuss your situation in further detail if you would like to reach out to me at the number or e-mail address below. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 25, 2014

2013 Ford Expedition XLT EL Buyin Experience Keep up the good smile and work Matt Swoyer. Matt is very easy to talk to and very helpful through the deal, even after the sale he follow up on us. More

by edtvaldez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Swoyer, Matt Swoyer
Apr 29, 2014 -

Ford Lincoln Fairfield responded

We appreciate your time to share your feedback with us. Matt is committed to help every customer throughout the car buying process. I am pleased to hear that he was able to make your experience an easy one. Feel free to visit us if you have further needs for your car. Also, don't forget that every vehicle purchased from car comes with a complimentary 119-point inspection once per year as part of our "10-Point Value Guarantee." Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 25, 2014

Awesome Sales Associate! My husband and I spent several days in search of a vehicle. It was tiresome and frustrating and I walked into Ford Lincoln Fairfield with what I would More

by AlyciaR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Domingo
Apr 29, 2014 -

Ford Lincoln Fairfield responded

Alycia, We appreciate your time to leave us a fantastic feedback. We are committed to helping each customer get behind the wheel that fits their standards. Michelle is a key component of our team here at Ford Fairfield and she will be very happy to hear about your experience. Thank you for the recommendation. We would love to work with you again in the future. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 25, 2014

The only dealership that worked with us for the car we liked Ford Fairfield is the only dealership that worked with us to get the car that we liked...2013 Subaru STI. really helped us to get a good deal and mont More

by LuckeDelacruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taurus Hamilton
Apr 29, 2014 -

Ford Lincoln Fairfield responded

Lucke, We appreciate your time to write this review. It is wonderful to know that we were able to get you a great deal for your car. I hope you are enjoying your car. We would love to work with you again in the future. Don’t forget that as part of our “10-Point Value Guarantee,” you’ll receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027

April 22, 2014

trade transaction real smooth Customer service is really good at this dealership. I had originally purchased a used 2004 Lincoln from the dealership and wanted to trade it in for More

by nonchalantle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taurus Hamilton
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