Ford Lincoln Fairfield

Service Excellence Makes a Great Buyer Experience I first contacted Ford Lincoln Fairfield in August 2013. At the time, I was weighing several options, and hesitant after an extremely negative experie I first contacted Ford Lincoln Fairfield in August 2013. At the time, I was weighing several options, and hesitant after an extremely negative experience at a Honda dealership. In the first five minutes speaking with Taurus, and over the next seven months, he convinced me that he was focused on the acquiring and retaining a lasting customer relationship. Taurus advised me to take my time to make a decision, whether or not that decision would result in me doing business with Ford Lincoln Fairfield or another dealership. So, in March 2014 when I finally decided to purchase a vehicle, Taurus and Ford Lincoln Fairfield were my first (and only) stop. I was immediately greeted as I stepped out of my car; not with salesman pressure, but with a welcome that told me I was in the right place with partners who would do the right thing for me. Taurus was patient, and took the time to understand my needs from trade-in value to budget to need-to-have to want-to-have. He worked with the Sales and Finance team to put together options for me to choose from, and assured that I understood that at any moment I could get up and walk away. I had my heart and mind set on a 2014 black Ford Edge, but my credit and trade-in put constraints on making that deal. I was disappointed, but Taurus encouraged me to take a look at Ford Lincoln Fairfield's certified used inventory. He took me to the lot and showed me five possibilities to get me thinking. One of the options was a 2013 black Ford Edge, but he cautioned me to look at several purchase points across all the vehicles (e.g. mileage, package, cost). He also encouraged me to test drive. Considering all the purchase points, when I opened the door of the 2013 black Ford Edge, I was immediately sold. I had not told Taurus that my dream car needed to have black leather with red stitching, and that in his effort to do the right thing for me he had guided me to my dream. Taurus stayed with me through the finance and closing stages, and delivered the vehicle. I haven't covered everything in my review, but if you're in the Ford Lincoln Fairfield area, and whether or not you are window-shopping, thinking, or ready, stop by and see Taurus. Have a conversation, experience service excellence. I feel like everything is possible every time I get into my new car. Thanks, Taurus! Thanks, Ford Lincoln Fairfield! More

Sales Nate Harrison was very helpful. His honesty and professionalism was evident and also appreciate. S Ask for Nate Harrison and let him work for you. Nate Harrison was very helpful. His honesty and professionalism was evident and also appreciate. S Ask for Nate Harrison and let him work for you. More

Happy Repeat Customer I have purchased three new Ford vehicles (2 Mustang GT's and 1 Ford Fusion) from this dealership. I have worked with Benny Maldonado each time and he I have purchased three new Ford vehicles (2 Mustang GT's and 1 Ford Fusion) from this dealership. I have worked with Benny Maldonado each time and he has always provided outstanding customer service. I enjoy doing business with Benny and this dealership so much that I have referred numerous friends and family members to this dealership. He has never failed to provide excellent customer service to my referrals as well. I look forward to purchasing my next vehicle from Benny at Ford Lincoln Fairfield! More

Outstanding Sales Person This review is specifically for Benny Maldonado. I have bought 30 cars in my life and Benny has been the best sales person I have ever worked with. I This review is specifically for Benny Maldonado. I have bought 30 cars in my life and Benny has been the best sales person I have ever worked with. I had an extremely complicated situation to work through and Benny was amazing. He did not leave me hanging, waiting for a deal to get done. He was very upfront and honest and let me go home while he worked on the deal with finance. He is an amazing person!!!! I hope all your sales team is like him. More

Amazing sales associate! My sales associate, Benny, was absolutely amazing! From the second I walked in to the dealership, to the second I drove away in my brand new Mustang C My sales associate, Benny, was absolutely amazing! From the second I walked in to the dealership, to the second I drove away in my brand new Mustang Convertible, Benny made me feel so comfortable and at ease. I probably put him through the ringer with all of my many questions/concerns, but he never let on if I was on his last nerve! :) I have already recommend two friends who are in the market for a new car to go see Benny since he was so great. I even got a follow up phone call from Benny, which was a pleasant surprise. He just wanted to make sure that I was happy with everything and wanted to make sure that I knew if there was anything I needed, he would be happy to help. Thanks to Benny (and the rest of the staff at Ford of Fairfield), this was the most enjoyable car buying experience I have ever had! More

Great salesman I've had a very positive experience with Ford Fairfield. The vehicle price was excellent, the service work has been done quickly and inexpensively eac I've had a very positive experience with Ford Fairfield. The vehicle price was excellent, the service work has been done quickly and inexpensively each time, and you can't beat a free car wash each week. However, the main reason for my rating is my salesman, Taurus Hamilton. He is a great guy, very friendly and knowledgeable. No pressure to by what so ever. try him, you'll like him! More

satisfied customer! My familyhass now purchased 4 cars from this location, we were helped by Bob Martin. The service was great, the attitudes were great and the atmospher My familyhass now purchased 4 cars from this location, we were helped by Bob Martin. The service was great, the attitudes were great and the atmosphere is open and friendly. More

Fantastic Customer Service Taurus is a genuine person. He is very knowledgeable of the cars and the technology. Taurus was very helpful in all the dealings of buying a new car Taurus is a genuine person. He is very knowledgeable of the cars and the technology. Taurus was very helpful in all the dealings of buying a new car. He also follows up with the customer to ensure you are satisfied with the vehicle after the sale. He truly cares about his customers and goes above and beyond to get the customer the best deal. I hope he stays with dealership as I would buy a car again from him any day. Of all the car salesmen I have dealt with over the years, and there have been many of them, Taurus is the absolute best! Many thanks to Taurus for a job well done! More

Thank You Sonja was AMAZING!! She listened to our needs and got us the perfect car to expand our family ;) I love my new ford fusion and I will be there once a Sonja was AMAZING!! She listened to our needs and got us the perfect car to expand our family ;) I love my new ford fusion and I will be there once a week for my car wash!!! More

Great Customer Service I have been to many dealerships and have dealt with tons of different sales people, but no one has every compared to Matt Swoyer. Not only was he not I have been to many dealerships and have dealt with tons of different sales people, but no one has every compared to Matt Swoyer. Not only was he not pushy and not demanding, but he just made the whole experience great. The only reason I came back and purchased the vehicle was because of the great service Matt gave me. He understood what I was looking for and was able to help me out with a great pick! I have never been more satisfied with my purchase and I am so glad that i was able to Matt help me out. Thank you Matt for all you did and thank you for making my experience at the dealership one to remember. More