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Ford Lincoln Fairfield
Fairfield, CA
693 Reviews
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June 27, 2014
Ford C-Max purchase Overall I felt that I got a great deal with great customer service. The reason I don't give it a great experience is the following: 1) The advertis Overall I felt that I got a great deal with great customer service. The reason I don't give it a great experience is the following: 1) The advertised and posted price was 19900+/-. However, after I said I wanted the car, the price increased $1600 +/- because the seats were aftermarket leather. When I was told that I would have to pay additional money I was prepared to not buy the car, however, Bryan went back to the manager when he saw I was upset by the change in price. He then came back and said that the dealer would honor the advertised price. 2) When I went to pay for the car: - the price I was quoted was not accurate. I was quoted a price that did not match the final price. That happened because the salesperson did not calculate the tax properly and that added $400 + to the price of the car out the door. - the extended warranty was automatically added to the final price without discussing that with me in advanced. I had to find that detail and get it changed from the final price. 3) The leather seats in the back were stained. It required that the car go back to the detailer so this could be addressed. There was absolutely no problem getting this resolved. However, it made me feel like I had to check the car for other problems so I wouldn't find them after the sale. 4) The car was delivered with the warning light on for tires being under pressure. As a new owner I had no idea why I had a warning light showing up on a new car, so it would have been helpful to have that resolved before I took the car. The good news is I love the C-Max! A couple of final good things: 1) Bryan has been responsive, communicative and helpful both at the time of the final sale, as well as throughout the week following the sale. He has quickly answered my emails and phone calls and made sure I knew when I would be getting my vehicle and the status of the repair and installation of my sunroof. 2) Everyone at the dealership was welcoming and friendly. 3) The drivers who delivered the car were on time and very helpful. More
by CMax2014
Employees Worked With
Bryan Rice
June 26, 2014
great costumer service i would recommend ford dealership to get a car from, they have great costumer service, good deals and they go out of their way to help u, matt swoyer i would recommend ford dealership to get a car from, they have great costumer service, good deals and they go out of their way to help u, matt swoyer helped me a lot, i appreciate all his help, thank u ford More
by holbrook13
Employees Worked With
Matt Swoyer
June 26, 2014
Great Experience Went to the dealership after my brother recommended it. So glad we listed to him! Everyone was very nice and helpful. Liked the no pressure sales s Went to the dealership after my brother recommended it. So glad we listed to him! Everyone was very nice and helpful. Liked the no pressure sales style. Did not realize how good of a deal we got, until we got home and I Googled similar vehicles. Love that we are able to get car washes at no cost once a week :) More
by jmallory
Employees Worked With
Dave, Christian, Bill
June 25, 2014
customer David Rowan made it easy to lease my new 2014 Ford Escape. Love it! I recommend if you need a god honest sales person that knows his cars and will tre David Rowan made it easy to lease my new 2014 Ford Escape. Love it! I recommend if you need a god honest sales person that knows his cars and will treat you right go see David at Fairfield Ford. Thanks again David for making this so easy and I got such a great deal! More
by dawns1964
Employees Worked With
David Rowan
June 24, 2014
Friendly people and great prices I have been looking for a car for a while now and I finally found the right one. I checked the prices online on all dealerships from Fairfield, Vacavi I have been looking for a car for a while now and I finally found the right one. I checked the prices online on all dealerships from Fairfield, Vacaville, and Vallejo looking for a good prices. Ford/lincoln dealership have the best prices aroud these area, which attracted me to go to the dealership. I was meet with one of the people working there within a few minutes and had Maribel Mata assist us from the beginning to the end. She was very informative and helpful all throughout. Maribel gave me options within my budget and did not feel any pressure. She was very friendly and knowledgeable. I was able to test drive 3 cars and one of them was the mazda 3 which I got. Even though I didn't have a good credit, they were able to get me a good financing rate. After the waiting game, didn't really notice the time, I was able to sign the papers and leave with my new car. I highly recommend checking out this dealership before going anywhere else around the area. More
by mcabugw
Employees Worked With
Maribel Mata
June 23, 2014
awesome first time experience He was was very knowledgeable of all the cars he showed me and helped choose a car that was suitable for my needs and taste. He was awesome! He was was very knowledgeable of all the cars he showed me and helped choose a car that was suitable for my needs and taste. He was awesome! More
by veronica25
Employees Worked With
Dave Rowans
June 22, 2014
Fantastic experience We were not planning on buying a new car. Don't get me wrong, we never felt pressured by anyone there. We just ended up getting exactly what we wante We were not planning on buying a new car. Don't get me wrong, we never felt pressured by anyone there. We just ended up getting exactly what we wanted and it was right in line with our budget. The Fusion Hybrid is a fantastic car, and Jeff Perkins was a joy to work with. If you are looking for a new car, do yourself a huge favor and go to Fairfield Ford Mercury. You won't be sorry. More
by mikelipari
Employees Worked With
Jeff Perkins
June 21, 2014
great experience Had lorenzo as a sales rep. It was a fun day and a good experience. I highly recommend lorenzo. He was very helpful and went above and beyond for you. Had lorenzo as a sales rep. It was a fun day and a good experience. I highly recommend lorenzo. He was very helpful and went above and beyond for you. If your gonna spend money, minus well have a good time doing it. Thank you lorenzo. More
by ktallett
Employees Worked With
lorenzo
June 16, 2014
New Car Purchase I was extremely pleased with Matt Swoyer's sales assistance. He provided information about the vehicle of my choice (2014 Mustang) in a very direct a I was extremely pleased with Matt Swoyer's sales assistance. He provided information about the vehicle of my choice (2014 Mustang) in a very direct and professional manner, taking the time to address all my inquiries about options and pricing. More
by contact
Employees Worked With
Matt Swoyer
June 16, 2014
Bryan Rice saves the day! We were lucky enough to work with Bryan on our new car purchase. We came in late on a Saturday night just to look and Bryan was nice enough to spend h We were lucky enough to work with Bryan on our new car purchase. We came in late on a Saturday night just to look and Bryan was nice enough to spend his entire evening figuring out a way to get to our price. We were unrealistic, wanted a $50k Explorer for the same lease deal as a BMW x1($38k msrp) and somehow Ford earned our business again. We are so happy to stay in the Ford family and more importantly, we are so lucky to have Bryan working on our behalf. We literally pass two Ford dealerships on the way to Fairfield, however we could never imagine not making the trip to work with Bryan. We are forever a customer of his and have recommended him and your dealership to a friend and relative, both of which have bought cars from Bryan. More
by bretlasalle
Employees Worked With
Bryan Rice
