Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford Lincoln Fairfield
Fairfield, CA
693 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 693 reviews
July 13, 2024
We purchase a used plug-in hybrid car from Ford Lincoln Fairfiled and had an excellent and wonderful experience. Nathaniel earned a five-star because he was very responsive and prompt in communication with Fairfiled and had an excellent and wonderful experience. Nathaniel earned a five-star because he was very responsive and prompt in communication with us from beginning to finish. He kept us informed each step of the way. He was professional, courteous and knowledgeable about the car. He went extra miles to accommodate our time schedule. The test drive and purchasing process was very smooth and took less than two hours. We absolutely recommend Nathaniel and Ford Lincoln Fairfield to everyone who is looking to buy a car. More
by Mark Lee
Employees Worked With
Nathaniel James
March 15, 2024
My experience was amazing! ! If you need a car don't hesitate to call fairfield ford ask for Bryan Rice. Thank you Bryan for helping me out under my circumstances I greatly appr ! If you need a car don't hesitate to call fairfield ford ask for Bryan Rice. Thank you Bryan for helping me out under my circumstances I greatly appreciate you! Bryan Rice he's your guy! More
by Maribel Mendoza
Employees Worked With
Bryan Rice
March 03, 2024
I recently purchased Ford Maverick Hybrid Truck. The service was excellent; Emari looked out for me, and let me know right away, when a customer didn‘t pick up their order, and Kellen worked hard, p The service was excellent; Emari looked out for me, and let me know right away, when a customer didn‘t pick up their order, and Kellen worked hard, putting in extra time, to close sale at the end of the day. Now I have a Hybric truck much sooner than I thought I would. Their service was relaxed, and informed; a pleasure to work with. I highly recommend Ford Fairfield! More
by beabruhl
Employees Worked With
Emari Love, Kellen Gallagher
February 11, 2024
ABSOLUTELY RECOMMEND THIS DEALERSHIP AND ASK FOR MARK DNISTRAN. HE IS GREAT. I recently purchased an expedition from Fairfield Ford. I was so impressed with the great customer service we received from o DNISTRAN. HE IS GREAT. I recently purchased an expedition from Fairfield Ford. I was so impressed with the great customer service we received from our sales manager Mark Dnistran. He was friendly kind even help watch my 2 year old son when we were signing paperwork. Mark was very helpful discussing prices and getting us the best dealer possible. He greeted us right as we walked in. I would difently use Fairfield Ford again. Thank you so much for all your help Mark. More
by Kapplkelly
Employees Worked With
Mark Dnistran
January 10, 2024
I’ve been doing business with Ford Lincoln Dealership in Fairfield for 25 years. I continue to give them my business because of their excellent customer service. I visited the service department in Fairfi Fairfield for 25 years. I continue to give them my business because of their excellent customer service. I visited the service department in Fairfield just yesterday. Leland was very helpful, polite, informative, and the wait was not long at all. keep up the good work. Respectfully, Franny from Vacaville CA More
by Sullivan.lisaf
Employees Worked With
Leland
August 07, 2023
I bought a 2018 Ford Explorer from the Fairfield Lincoln Ford dealership yesterday (Sunday). We called them from Redding, CA @ 12:45 pm. Talked to Phil Johnson and texting Sharon Mercado. I Made an offer, a Ford dealership yesterday (Sunday). We called them from Redding, CA @ 12:45 pm. Talked to Phil Johnson and texting Sharon Mercado. I Made an offer, and by 1:00 we had an accepted price thanks to the sales manager Heather Vladislavich, and were on way to Fairfield, a 3.5 hour drive. On the way Phil our super hero salesman sent us our credit apps, got a copy of our licenses, and proof of insurance. He stayed in contact with me, and his coworker Sharon stayed in contact with my husband all along the way. Answering all our questions. Upon our arrival at 4:30 PM Phil greeted us at the door. He seated my brother in law Bill ( along for the ride) with a snack and something to drink and we were off to look at the vehicle which was immaculate. Everything was exactly what they said it would be. My husband did the drive and we agreed that was what we were looking for. We were off to Phils office to sign paperwork that was completed and ready to go. Then we were off to finance where we were so pleased to meet Missy Balance. She explained so well everything we were signing. we so enjoyed our time with her. Such a great team of people. Everything we were told was exactly what happened. My husband and I have been buying cars since 1977. Never.. and I mean never have we had such a great and honest experience buying a car. They treated us like royalty and our guest. We were greeted by the staff on our way out of the dealership clapping and congratulating us on our new purchase. I had a big bow on my hood. I don't think my husband and I will ever buy another vehicle anywhere else. The honesty and integrity demonstrated by everyone there put such a sense of confidence in our buying experience. I would highly recommend buying a car here to anyone looking for an honest deal. Diane Baxter More
by Baxter11549
Employees Worked With
Phil Johnson, Sharon Mercado, Missy Balance, Heather Vladislavich
June 28, 2023
Excellent Service and Sales Department. Don't pay the Dealer Markups at other dealers. Go to Ford and Lincoln of Fairfield!!! Most models have no markups, AND their sales people are not Don't pay the Dealer Markups at other dealers. Go to Ford and Lincoln of Fairfield!!! Most models have no markups, AND their sales people are not high pressure. It's a truly refreshing experience in car buying. The service department is on the ball, and keep true to their word. Iw as very impressed. Have returned to this dealer multiple times for the above reasons. More
by liz
Employees Worked With
In Sales: Kellen Gallagher, and Jon (Sorry don't remember his last name). In Service: Ana
February 14, 2023
Quick and Easy! I already knew what I wanted and Kellen was great to work with. Check out process was seemless and I was able to get recommendations, from the servi I already knew what I wanted and Kellen was great to work with. Check out process was seemless and I was able to get recommendations, from the service department on specific modifications, for my purchase. More
by JR
Employees Worked With
kellen , Heather Vladislavich
December 26, 2022
If I could give them a negative 5 rating I would! DONT EVER DO BUSINESS WITH THEM, you’ll be sorry! I’ve purchased over 10 ford vehicles from different dealerships and ive never seen such a rude, lac DONT EVER DO BUSINESS WITH THEM, you’ll be sorry! I’ve purchased over 10 ford vehicles from different dealerships and ive never seen such a rude, lack of respect for the customer. This was the absolute worst experience ever! The car I wanted so bad, a Lincoln aviator I almost sent back because of the drama it brought to my life! I’ll never go back or do business there again. Aaron talked to me like a piece of garbage and Brian is just a snake. They’re great until they make the deal, and get their money, then after they close the deal, they basically tell you to go kick rocks. My brand new vehicle came in the worst condition I’ve ever seen a car come in! $101,000 for a car that looked like it sat in a backlot waiting for some sucker to buy. (I purchased this car via phone/ internet, since we live in the valley). Brian had it picked up days after I received it to fix the problem, they kept it for 2 weeks promised to make it right and delivered it exactly how it left here.!!! There was overspray of sealant all over all the windows and the car. The hood had 2 different colors of white. It felt dirty as soon as I got it! But the bonus was the toll violation ticket they got while bringing me my car back.I call to resolve that issue and they got mad at me! My car has 800 miles on it now, and 400 of those miles were driven by the dealership trying to fix my problem. I want to love my car so much, but instead I resent it, Fairfield lincoln, Brian, and Aaron are scammers who are just trying to make their quota for the month. Leave yourself a lot of tears and stress and DO NOT DO BUSINESS WITH FAIRFIELD LINCOLN. More
by hissrasilva
Employees Worked With
I cannot leave any stars. Only negative stars if that was an option!
