Ford Country
Henderson, NV
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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It was clean and comfortable. Drinks and snacks. People It was clean and comfortable. Drinks and snacks. People friendly and knowledgeable. I also liked That there was a restaurant there. It was clean and comfortable. Drinks and snacks. People friendly and knowledgeable. I also liked That there was a restaurant there. More
Service is good, although a little confused today. The RO showed No rinse per customer request. What does this mean. We weren't asked anything about a "rinse". RO showed No rinse per customer request. What does this mean. We weren't asked anything about a "rinse". More
Got my Bronco! Thank you Frank and Ford Country for making it happen. Long wait, paid off! making it happen. Long wait, paid off! More
Paid for oil change and tire rotation plus other included services. Tires were not rotated nor inflation checked. I mark tire location and inflation beforehand to verify work is done. What else did they not services. Tires were not rotated nor inflation checked. I mark tire location and inflation beforehand to verify work is done. What else did they not do? I supposedly had a recall fixed but how can I trust the work was completed if they lie about the little stuff? Terrible service on check in. I filled out all my information in the Ford app to provide all requested service. Made the appointment a month ahead of time. Service writer told me he would need my truck for a week to perform some simple service tasks. I had to settle for an oil change and the recall work. So when they didn’t service my tires as promised I was annoyed. Truck was not sanitized on delivery. Dirty dude got out after touching steering wheel and shifter. Didn’t wipe down anything. More
Had a great experience purchasing our new vehicle. The Sales team were very helpful and friendly. No hassle purchasing Sales team were very helpful and friendly. No hassle purchasing More
Second time in for service in same week for same issue. Ended up waiting almost five hours second time around without word. Work that needed to be performed was not involved or difficult. Disappointed and Ended up waiting almost five hours second time around without word. Work that needed to be performed was not involved or difficult. Disappointed and frustrated with lack of consideration and understanding. Wanted to share time today! More
Got the part I needed quickly and got the job done. Service advisors need to be better about answering their phones. Cashier was overwhelmed and had to track down my paperwork. Service advisors need to be better about answering their phones. Cashier was overwhelmed and had to track down my paperwork. More
Frank provided excellent customer service from our initial contact. He was in constant communication, and worked with me in real time with ongoing communication in order to reach a purchase price on t initial contact. He was in constant communication, and worked with me in real time with ongoing communication in order to reach a purchase price on the car we’re both comfortable with. I did not expect my Internet buying experience to be as such as my previous engagements have often left me ignored despite my serious intent of purchasing a vehicle. Will truly consider reaching out to Frank for any future Ford purchases. also a nice touch and comping us breakfast while we waited! A very wonderful and professional experience That’s at the bar for Internet car sales. More