Folsom Lake Toyota

I had a service appointment for 1pm and by 4pm they hadn't even touched the car. The guy said usually if you want work done on it then you should bring it in by 10am. If that's the case, then why do yo hadn't even touched the car. The guy said usually if you want work done on it then you should bring it in by 10am. If that's the case, then why do you offer any appointments after 10am? What a waste of time! More

Appointment on time. Fast. Good service. Qualitatively. Good customer relations. Thank you for your service. Fast. Good service. Qualitatively. Good customer relations. Thank you for your service. More

Throughly satisfied with sales experience and ease of purchase. The lease agreement was completed in record time, with what seemed like minimal paperwork. purchase. The lease agreement was completed in record time, with what seemed like minimal paperwork. More

Consistently poor service. Did not mark service book for service despite my request. Never clean car. Always move seat back and never return to prior setting. Always remind me Did not mark service book for service despite my request. Never clean car. Always move seat back and never return to prior setting. Always remind me to come in for service immediately after i have already visited for service. Find items and try to upcharge despite me paying for toyota care. Always bills and needs to be reminded that I have already paid for toyota care. Dealership lost my check when i purchased vehicle. BRAND NEW VEHICLE had a check engine light on WHEN I PURCHASED IT and service dept only cleared the code, rendered NO SERVICES. Light came on again before i drove my new car home and service dept admitted they did NOT attempt repairs, but only cleared code. I had to demand repairs. Honestly this dealership and service department in Folsom is consistently the WORST experience and i regret paying for toyota care and being locked in at this horrible place. More

Responsive, knowledgeable, courteous, prices are reasonable. Listened to my concerns and addressed all of them. reasonable. Listened to my concerns and addressed all of them. More

I love this dealership. The assistant Manager Paul is wonderful to work with and the work was done completely. The assistant Manager Paul is wonderful to work with and the work was done completely. More

No one came to check me in for almost ten minutes. The greeter kept using his wakie talkie to try and get someone out. The guy that finally came out to check me in was great, he let me vent and mad The greeter kept using his wakie talkie to try and get someone out. The guy that finally came out to check me in was great, he let me vent and made sure I got serviced fast. More

Appointment easily made, Very little wait time. Diagnostics performed thoroughly and repairs done in timely manner. Diagnostics performed thoroughly and repairs done in timely manner. More

I was very impressed with Hugh, the Service Advisor who handled the diagnosis of some battery issues with my wife’s Prius. The conclusion the technician reached was that the vehicle probably just needs handled the diagnosis of some battery issues with my wife’s Prius. The conclusion the technician reached was that the vehicle probably just needs to be driven more regularly to ensure the battery stays charged sufficiently. I really appreciate the fact that Hugh did not push me to buy a trickle charger or replace the battery unnecessarily. I will definitely bring our Prius back to this dealership for future service needs. More

I easily found Adam Obeidat out front who immediately led me to the cars I was interested in. Not only did I wind up buying from him, he made himself available to sit with me in the car the next day and answ me to the cars I was interested in. Not only did I wind up buying from him, he made himself available to sit with me in the car the next day and answer questions I had. Good FLT representative! More