Folsom Lake Toyota

I just need a break from their gouging and Mechanics coming up with insane work orders to. My service guy was very understanding and tried to help Anyway he could to keep a good taste in our mouths fo coming up with insane work orders to. My service guy was very understanding and tried to help Anyway he could to keep a good taste in our mouths for the dealership. He gets a 10! More

This visit revealed a new process of the dealer sending pictures of the recommended services so you witness needed repairs. pictures of the recommended services so you witness needed repairs. More

From the friendly sales team to the service writers, this dealership has won my respect and appreciation as a loyal customer. Top level service. dealership has won my respect and appreciation as a loyal customer. Top level service. More

Service - Steve Melis (service advisor) and Cecelia (service tech) are great. They are both very personable. They are attentive and sharp! (service tech) are great. They are both very personable. They are attentive and sharp! More

The staff in Folsom dealership is very friendly and accommodating to our needs. We'll gladly do business with them again. Thanks. accommodating to our needs. We'll gladly do business with them again. Thanks. More

John Smith provided the best service I’ve had in years (& I’ve been helped by some great service providers). He heard my requests & met them regardless of how complex it might’ve been. He was positive & info I’ve been helped by some great service providers). He heard my requests & met them regardless of how complex it might’ve been. He was positive & informative & knowledgeable. More

Very clean …. My service writer was very nice He understood I just didnt have extra money to put out with extra services my vehicle needed My service writer was very nice He understood I just didnt have extra money to put out with extra services my vehicle needed More

If this review were based solely on my service advisor Steven, I'd give 5 stars. He went above and beyond to ensure my needs were met. Unfortunately, my experience with Toyota service overall has been dis Steven, I'd give 5 stars. He went above and beyond to ensure my needs were met. Unfortunately, my experience with Toyota service overall has been disappointing. I chose Toyota for their reputation for quality and long-lasting vehicles, but my truck's recent repairs have raised concerns. After 170,000 miles without major issues, I faced costly repairs, and now, less than 6,000 miles later, some of the previous work needs to be redone under warranty. However, Toyota only offers a 1-year warranty on repairs, and had it failed after that, I would have paid twice. In addition, the service is more expensive than going to a private mechanic, but I expected high-quality work. Unfortunately, repairs barely lasted 8 months, and during my most recent visit, more costly repairs were needed, along with faulty parts being ordered twice. I understand that repairs are inevitable with a truck of this age, but I expected Toyota's quality to hold up longer, especially given their history of longevity. At this point, I’m questioning whether continuing to use Toyota for service is worth it. My brother's Tacoma, serviced by private mechanics, is running strong at nearly 300,000 miles. With Toyota’s declining quality, I might consider going elsewhere to save money, even if it means sacrificing the warranty. Be cautious before committing to expensive repairs here, as they may not last as long as you expect. More

Good customer service. They greeted us when pull up the service center. and Lucas is very helpful, polite & friendly. They greeted us when pull up the service center. and Lucas is very helpful, polite & friendly. More

Always a great experience and I feel well taken care of! Had an appt time and was seen right on time. Had an appt time and was seen right on time. More