Back

Folsom Lake Toyota

Folsom, CA

4.6
1,511 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

Directions

By Type

Showing 1,511 reviews

June 04, 2025

Great customer service, kept me informed about every issue service needed. John Smith was very easy to work with. More

by nbhargava84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Smith
Jun 08, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found John to be so supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2025

Danny is top notch explains in detail and very professional service completely 100% satisfaction guaranteed More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jun 08, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found Danny to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2025

Good service but if you’re waiting the service advisors need to communicate with you. More

by roy.enochson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez
Jun 10, 2025 -

Folsom Lake Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Dave Lanzone, Service Manager dlanzone@group1auto.com

June 03, 2025

Shuttle to and from the service center is invaluable. Service reps are always professional and provide quick service. More

by ivery3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez
Jun 05, 2025 -

Folsom Lake Toyota responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2025

Friendly and positive experience. Only negative was that their waiting room out of pastries, coffee was good! More

by Pjap1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Jun 02, 2025 -

Folsom Lake Toyota responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

June 01, 2025

My experience today great! No complaints. Good coffee while waiting and nice air conditioning in 100+ degree weather. More

by chell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 02, 2025 -

Folsom Lake Toyota responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

June 01, 2025

This dealership provides excellent, professional service. They go out of their way to make Toyota ownership an enjoyable experience. More

by douglasoba
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 02, 2025 -

Folsom Lake Toyota responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

June 01, 2025

Laura went out of her way to confirm the work on my truck was covered under my 5 year warranty and I greatly appreciated that. I initially thought i would have to pay. More

by MagicMatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jun 04, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

Pressed to upsale and when I asked about the special i was told it did not include the oil I was getting. I had to complain and threat to leave to get the special. I dont like high pressure sales tactics More

by Zozie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Palasti
May 30, 2025 -

Folsom Lake Toyota responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Thank you, Austin Cross Folsom Lake Toyota - Service Manager (916)850-8491 across@Group1Auto.com

May 30, 2025

They are the best and respectful among the dealerships. Appointments and walking both are acceptable. Thanks to Folsom lake Toyota More

by Taib_safi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sosan
Jun 01, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!