Folsom Lake Honda

I was looking specifically for a dealer certified Honda Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I drove three different Passports, one new 2025 with the Trailsport trim, one 2022 with Trailsport trim and one 2023 with Trailsport trim with the extra HPD package. I found that I liked the 2023 with the package. I was at first disappointed that since the cars were on a Black Friday sale they were listed with “No Haggle Pricing’ and I was unable to negotiate a lower price. I left the premises and later that night I was contacted by Thomas and was convinced to come back in the following day. Thomas brought in his manager, Tom Palombi and we worked out several concessions which included a great deal on a trailer hitch which I really wanted to add. Thomas Diefendorf and Tom Palombi worked with me to complete the sale to my utmost satisfaction. After the sale was completed and delivered, Thomas followed up by contacting me several times showing me that he was my advocate and even helped me to to resolve any issues or questions that I had on the vehicle. I highly recommend anyone coming to this dealer look him up. He is an awesome sales person. More

I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes t Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes to restart my car from the pump. I directly drove to the dealership and was told there would be a 3-4 hour wait to be seen without an appointment, which would have caused me to miss the funeral home appointment. Rescheduling would have been difficult and my hotel lodging was non-fundable. Erynn Thurmond and Ku Lee were very kind and empathetic to my situation and replaced my battery in under an hour so I wouldn’t miss my appointment. I think these employees went above and beyond to help and support me during my sad time of loss. I am very thankful for their kindness and assistance. More

Great experience with Folsom Lake, specifically Phillip who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to find what I was looking for. Also a pleasure working with Tom, who negotiated a fair offer on our trade and the purchase. Thank you to the wonderful team at Folsom Lake Honda! More

Hello my name is Ismael. My experience at Folsom Lake Honda was extraordinary. Salesman Jeff and Manager Tom were a huge help when looking for my car. Both Tom and Jeff helped me find the perfect car wit Honda was extraordinary. Salesman Jeff and Manager Tom were a huge help when looking for my car. Both Tom and Jeff helped me find the perfect car with a price that was affordable for me. They had my best interest in mind and went far to make sure the experience was smooth. I would recommend this dealer to anyone looking for a new or used car. Ask for Jeff and Tom when going in. More

About ready to take business elsewhere The service advisor i was working with needs better customer service etiquette. Even after my car was done i had to come back in cause it wasn't done The service advisor i was working with needs better customer service etiquette. Even after my car was done i had to come back in cause it wasn't done right the first time! More

Best experience!! Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone a Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone at the dealership was professional More

Auto butler Just got my 2018 CRV with 51,000 miles back from Folsom Lake Honda. I had them run it through the only Auto Butler in the Sacramento area. It looks a Just got my 2018 CRV with 51,000 miles back from Folsom Lake Honda. I had them run it through the only Auto Butler in the Sacramento area. It looks awesome! Brand new! Brett was awesome! More

Customer We went to this dealership for a Honda Accord Sport. We test drive it and negotiate a deal thinking it's the car we tested drive. Once we reach a deal We went to this dealership for a Honda Accord Sport. We test drive it and negotiate a deal thinking it's the car we tested drive. Once we reach a deal we came out and the manager and salesman switch up the car, gave us a different car. I told them that if I knew they were playing dirty business deal I wouldn't waste my time. They play it off like they didn't know what was going on. This dealership is dirty and they play dirty business. Who know how many people they had scam due to the dirty negotiations pratice they play on me. I highly do not recommend this dealership for anyone. This process was also through Costco car program and at the end of the deal they play dirty negotiations business, switch up the car and didn't inform me anything about what their dirty business trick they were gonna do. The deal was agreed by me and the dealership and then we come to find out they try to play us for a fool. I complaint and requested to talk to the managers and all the employees try to avoid me because they knew they try to pull a dirty business deal but it didn't go according to their dirty plan! More