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Folsom Lake Honda

Rancho Cordova, CA

not yet
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225 Reviews

12505 Automall Pkwy

Rancho Cordova, CA

95742

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Showing 225 reviews

June 26, 2024

I had a terrible experience here. I went to go to this dealer to gather some information about possibly purchasing a Honda Civic or maybe a honda accord As I have had two honda accord More

by bellawantsahome
Recommend Dealer
No
Jul 08, 2024 -

Folsom Lake Honda responded

Hi Bella, thank you for bringing this to our attention. We sincerely apologize for the less than 5-star experience you had during your visit. We strive to provide excellent customer service and we're disappointed to hear that we fell short. Your feedback is important to us, and we would appreciate the opportunity to personally address your concerns. At your earliest leisure, please contact Mike Braner, General Manager, at mbraner@folsomlakehonda.com so that we can discuss this matter further. We hope to improve your experience with us.

January 10, 2023

I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes t More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erynn Thurmond, Ku Lee
December 27, 2022

DO NOT DO BUSINESS WITH THIS DEALERSHIP. Do NOT interact with Phillip Barretto, Mike Benson, Tom Palombi, and Mike Roth. More

by Concealed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phillip Barretto, Mike Benson, Tom Palombi, and Mike Roth.
Dec 27, 2022 -

Folsom Lake Honda responded

Thank you for your feedback. We apologize that you were unsatisfied with your visit. We would love to know additional details regarding your experience so that we can investigate this further. When convenient, please reach out to our General Manager, Mike Braner, at mbraner@folsomlakehonda.com.

Jan 02, 2023 -

Concealed responded

Just shut down your business or fire these individuals.

June 28, 2021

Great experience with Folsom Lake, specifically Phillip who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to More

by Gene Lam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
February 03, 2021

Hello my name is Ismael. My experience at Folsom Lake Honda was extraordinary. Salesman Jeff and Manager Tom were a huge help when looking for my car. Both Tom and Jeff helped me find the perfect car wit More

by Ismael Ruelas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Tom
March 07, 2020

About ready to take business elsewhere The service advisor i was working with needs better customer service etiquette. Even after my car was done i had to come back in cause it wasn't done More

by kory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie
September 15, 2019

Best experience!! Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone a More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
June 19, 2019

Auto butler Just got my 2018 CRV with 51,000 miles back from Folsom Lake Honda. I had them run it through the only Auto Butler in the Sacramento area. It looks a More

by HOFFY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
February 10, 2019

Customer We went to this dealership for a Honda Accord Sport. We test drive it and negotiate a deal thinking it's the car we tested drive. Once we reach a deal More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idris Yonisi and all sale manager
October 16, 2018

Great Service Matt was awesome, professional and great to work with. Because we were getting late in the evening he even washed my car and personal reviewed the pr More

by Seashell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Manny
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