Folsom Lake Ford - Service Center

Chipped my car I have taken my car in for regular maintenance at Folsom Lake Ford for a few years and have never had any complaints, and in fact I've always been ver I have taken my car in for regular maintenance at Folsom Lake Ford for a few years and have never had any complaints, and in fact I've always been very happy with their service - until now. As a prelude to what I am about to write, I take great care of my car, know my car inside and out, and when possible park it in the far end of the parking lot to avoid door dings. My gripe this time around isn't with the service provided (although after changing the oil they didn't even reset the oil life indicator), it's the fact that my car was chipped in 5-6 different places when it was returned to me after the service was completed (I only pointed out three of them while there, as those chips were more obvious, and I noticed the other chips when I got home). When I brought the chips to their attention, they initially claimed they were there when I brought my car in, which they weren't, as I did the walk around with the service technician, and know for a fact they weren't there. Additionally, in the paperwork they gave me, on the top right corner of page four, where it shows the diagram of the exterior body, and then states "Note any existing exterior body damage or defects on diagram" there was nothing marked at all. Yet after I complained about the chips, the technician went back into the service department and returned with a different paper showing a exterior body diagram, and now the place on the side of the car where the paint was chipped (by Ford) was suddenly marked on the diagram (why was this different from my copy?). I again affirmed the chips were not there when I brought the car in, and said I wanted to speak with the manager. The manager came out and to his credit said they would repaint the affected area and was very accommodating, even offering to provide a rental car. I initially agreed to this fix, and I do appreciate their offer to make it better, but after further thought I've decided I'm not bringing it back to this dealership, as I don't believe I can now trust them to do it right, knowing how difficult paint matching is to do. I would rather have an independent detailer fix the chips, but I can't afford that and suspect that Folsom Lake Ford would not reimburse me for it. For someone who takes pride in their car's appearance, it's extremely frustrating that this even happened in the first place - and that's my whole point. When I bring my other car in for service at the Honda dealership service department down the street, it's a much less stressful experience, and comes back washed and looking better than when I brought it in, without any new blemishes. It's too bad that wasn't the case with Folsom Lake Ford. More

Excellent Customer Service I was on a tight schedule but my service rep Avneel Anganu assured me the oil change would be quick. Another impressive action was his demeanor and p I was on a tight schedule but my service rep Avneel Anganu assured me the oil change would be quick. Another impressive action was his demeanor and professionalism, introducing himself shaking my hand and welcoming me to Folsom Ford. Very impressive. More