Folsom Lake Ford - Service Center

Service Advisor Best service ever from Luis! After finding out that my truck had a recall Luis had me in the next day for the fix. I was in at 8am and out by 11am. Th Best service ever from Luis! After finding out that my truck had a recall Luis had me in the next day for the fix. I was in at 8am and out by 11am. Thank you Luis L. Robbie Z. And all the great people at FLF! More

Best service representative! I have bought two cars from Folsom Lake Ford and have had my cars serviced there for the past 8 years. But this past week, I had the best experience I have bought two cars from Folsom Lake Ford and have had my cars serviced there for the past 8 years. But this past week, I had the best experience ever. When I called to make my appointment indicating that I had a fluid leak, I was put on the schedule for 5 days in the future. I was quite worried that my car might get damaged due to the leak. Luis Legarda called me and assured me that he would make sure it was all taken care of. On the day of my appointment, he got me a rental car, assured me that my car would be "fixed" and made sure I felt confident with the service they would provide. By that evening, the car was fixed and I was able to pick it up the next day. Luis had just the right amount of "caring" about his customer to keep me coming back. More

No appointment needed I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. More

Stay away from Folsom Lake Ford From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is in to the business of denying claims for no good reason. I have brought my vehicle to Folsom Lake Ford multiple times for warranty work and have had a problem every time. I had to push back the first time I brought it in when they said that Fords make a noise when backing up and there isn’t anything out of the ordinary. So when you hear a braking squealing noise as a ford vehicle backs up know that it’s approved by Ford to sound that way. The next problem was a shroud that came lose on my rear view mirror. I brought my van in describing the problem and they had the van for an entire day and called me back to once again say they were going to do nothing to fix the issue and that Ford claims had denied the replacement due to an “outside source” causing the issue. Now they couldn’t tell me what force caused the issue or why but they did let me know that they were not interested in honoring their bumper to bumper warranty. But it doesn’t stop here, after getting my van home from a wasted day at Folsom Lake Ford service I noticed a fresh new chip in the paint on the hood. The same type of chip that would be seen if a hood was hit by a tool while being worked on. I know this much, and outside source did cause the chip and I have proof of repairing all chips before I brought it in for service. But just like Ford can’t prove that the broken shroud was outside of mechanical failure I can’t prove that the chip happened at Folsom Lake Ford. After sharing my experience with Jon Peterson via email after leaving my first review he basically told me to bring my Van elsewhere and that my service problems weren’t his fault as I didn’t purchase the vehicle from him. So who knows, maybe the level of service goes up for customers that purchase th vehicle from Jon but one thing is for certain, that shouldn’t be the case regardless. Save yourself the hassle and find a respectable dealer to work with. More

Folsom Lake Ford's Excellent Service I was greeted right away by a service person. The sign-in process was short and he explained everything that would happen and how long it would take. I was greeted right away by a service person. The sign-in process was short and he explained everything that would happen and how long it would take. He showed me where to pick up the shuttle. More

Excellent customer service!! George German provided excellent customer service throughout the entire transaction. He was very responsive and informative. I was very impressed!! I George German provided excellent customer service throughout the entire transaction. He was very responsive and informative. I was very impressed!! I wish that everyone could have as great of an experience as I had. More

Kwaku pushed my car through to get me going When I brought my C-Max in for its scheduled oil change, I was surprised to learn how long it might take. Kwaku got it done in much less time and I w When I brought my C-Max in for its scheduled oil change, I was surprised to learn how long it might take. Kwaku got it done in much less time and I was back on the road. Thank you! More

Great Service with a Smile Friendly, courteous and efficient. Expectation was set at 1 hour 30 minutes. Work was done in 1 hour...:-) I won't take my Mustang GT anywhere else. Friendly, courteous and efficient. Expectation was set at 1 hour 30 minutes. Work was done in 1 hour...:-) I won't take my Mustang GT anywhere else. More

Integrity and Honesty! I have a 2006 Ford Fusion with only 89,000 miles. I have my car serviced only by Folsom Lake Ford, because they know my Ford. I love their honesty and I have a 2006 Ford Fusion with only 89,000 miles. I have my car serviced only by Folsom Lake Ford, because they know my Ford. I love their honesty and integrity!! All of the Service Advisors that I have had have been great! Steve Rinelli was the last Service Advisor that I had. He was fantastic! I had my 90,000 mile service done a little early! He kept me informed of the status, his price estimate was close to spot-on. And I was able to pick-up my car sooner than I expected! It is really nice to know that if you take care of your Ford and follow the Maintenance Schedule, then you will have a vehicle like mine that just keeps running smooth!! Thank You, Folsom Lake Ford!! Ivan Andersen More