Folsom Lake Chrysler Dodge Jeep Ram

Feels like I got mugged by the dealership. After using their "accurate price tool" online AND talking with Sales Manager (Victor), price was switched while Victor hid in the back, sending out a junior sta their "accurate price tool" online AND talking with Sales Manager (Victor), price was switched while Victor hid in the back, sending out a junior staffer... #BaitANDswitch More

I want to extend my gratitude to the service department at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle t at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle that was beyond my control becoming prematurely faulty. I am so grateful for their help and in the end for their goodwill too. Thank you mostly to Mike in service and also thanks to Kalif! More

I bought a used 2017 Corolla from them in December of 2019. They treated me great, and went out of their way to accommodate me. They included a CarDoc program with free oil changes and tire rotation for 2019. They treated me great, and went out of their way to accommodate me. They included a CarDoc program with free oil changes and tire rotation for 10/100k and when I bring it in for service, they are top notch. Thorough, clean, and prompt service. Almost makes me want to buy a Dodge. Almost. More

Took my new Willys in for service to my latch on the back seat when i got my jeep back the bottom cushion part was changed out to the standard back seat cushion. not the limited addition seat I purchased w seat when i got my jeep back the bottom cushion part was changed out to the standard back seat cushion. not the limited addition seat I purchased with the vehicle. thye wont even talk to me about it More

Lied to us about the mini van being smoked in. We have a baby. Now the GM Darron Sanders is avoiding us and dodging our calls. DO NOT BUY FROM THEM. You'll get screwed too. baby. Now the GM Darron Sanders is avoiding us and dodging our calls. DO NOT BUY FROM THEM. You'll get screwed too. More

My experience with Folsom Lake Dodge has all been service. I have been to the dealership about 4 times over pass 4 years. I know some people are writing bad reviews. And with that being said, "My da service. I have been to the dealership about 4 times over pass 4 years. I know some people are writing bad reviews. And with that being said, "My dad told me along time ago, You can't please everyone all the time" I have had great service from them. I dealt with Falvin a service writer for my last two visits. He was Great !!! They talk with you, explain everything and if you have a question that they don't have a answer for, them go get the answer for you. They keep you informed how your service work on your vehicle is progressing & keep you up to date on times that your vehicle will be completed. More

Everyone makes mistakes. To error is human, however, how you fix that error is the difference between someone who cares and someone who just doesn't give a... "darn". The latter seems to be the collective you fix that error is the difference between someone who cares and someone who just doesn't give a... "darn". The latter seems to be the collective attitude at Folsom Lake Jeep. There is a bit of trust when you purchase from a company. I have purchased three Jeep vehicles in the last 12 years from this dealership, but number 4 will be my last. My recent purchase started that way, with trust. I trusted them to tell me what national price drop, dealer discount and corporate rebates were available and under that scenario, negotiated a price. After all the signatures were dry, I drove my new Jeep home. A few hours later, three to be exact, I received an email "From Your Dealer" that states in big bold letters: "THIS 2021 JEEP GRAND CHEROKEE IS NOW $xxxx BELOW MSRP". Now it did not have 4 x's, but a number that was $1500 lower than the any price drop, discount, or rebate offered to me. Same day, four o'clock in the afternoon... 3 hours after leaving the lot. I forwarded the email to my salesperson... no reply. For the past couple days the reply's had come with a minute or two. After resending through a text message to salesperson, I received a text around noon the next day. "Thank you for bringing that to my attention...I will bring this to my GM so it can be corrected." In my trust, I foolishly thought that I would soon receive a call from the General Manager in apology and offer to make it fair and just. It never came. Hours later, after another text from me clearly explaining the price difference offer and the time frame, the defensive excuses started to arrive stating the offer was this and it was that and it that it was available and offered in one of my options. However, it was NOT. I reviewed each and every offer sent to me and never was this part of any offer. Finally, there was an admission that there was a difference, but one of only $1000 and stated that it was available if I was to come back and finance through Chrysler at a higher rate. Again, untrue. The offer sent to me did NOT say rebate nor did it require a loan through Chrysler. It states "The 2021 Jeep Grand Cherokee you recently viewed has new public cash available." After several hours and multiple correspondences with excuse after excuse, I was exhausted. I stated once again, "your general manager has an opportunity to make this right." Nothing came. It has been 2 weeks. The take away is simple. Spending $200,000 with this company does not buy any appreciation. Even when they admit error - no amends, no attempt at making it right, nothing fair or just... the company does not care. More

I can say with confidence this dealership didn’t promise anything they couldn’t deliver. I understood everything, It was PERFECT, Happy Birthday to Me. anything they couldn’t deliver. I understood everything, It was PERFECT, Happy Birthday to Me. More

Horrible dealership. Liers and scamers. Belive me yesterday we had bad awful expirience in our life and learn lesson. Dealerships did us spot delivery and gaming with us. Be aware and never go there. yesterday we had bad awful expirience in our life and learn lesson. Dealerships did us spot delivery and gaming with us. Be aware and never go there. I will complain about them to BBB. Sales person lie us and manager too. Dont go there. More

Upon calling for an appointment on a Thursday afternoon, I was scheduled the next day. Aveneel was friendly, informative and in communication with me. He knew good customer service. I would deal with him a I was scheduled the next day. Aveneel was friendly, informative and in communication with me. He knew good customer service. I would deal with him again. More