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Folsom Chevrolet
Folsom, CA
255 Reviews
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Showing 255 reviews
April 22, 2018
Stellar dealership I have purchased a lot of vehicles from dealerships in 64 years. They have all left me feeling abused and badly in need of a shower. Having now pur I have purchased a lot of vehicles from dealerships in 64 years. They have all left me feeling abused and badly in need of a shower. Having now purchased 2 (two) used vehicles from them, Folsom Chevrolet, (aka Folsom Chevy), has changed my mind about auto dealerships. My first purchase was after my Volkswagen was totaled by a hit and run driver. Up to that point I had not owned an American made vehicle in over 30 years. I was looking through their online inventory for another Mercedes or VW and I spotted this beautiful BLUE 2012 Chevy Cruze LTZ. The color of the last 4 vehicles I have owned was the deciding factor in my decision to buy. EVERYONE has a white, black, grey or silver car. This one was BLUE! After a relatively painless negotiation with Danny and signing EVERY piece of paper in Bear's finance office, ( I think he pulled stuff out of the trash for me to sign), it was MY blue 2012 Chevy Cruze LTZ. I had purchased a 15,000 warranty for the vehicle. As it was approaching the end of the warranty period the check engine light came on. I brought it to Folsom Chevy's service team and after diagnosing the issue they determined the repairs were covered under warranty for the $200 deductible. I then went and spoke to Erin (sp) in Sales about extending the warranty. The warranty I needed combined with the car payment was too cost prohibitive for my budget. While I was waiting for the repair diagnosis I was walking the lot and saw a 2015 Chevy Cruse LTZ RS...and it was this remarkable emerald GREEN!!!! AND it was an RS...whatever THAT was. I made the joke to Erin that we could just trade keys and call it a day. By the end of the day that had happened. I had a fantastic upgrade within my budget with a CPO warranty and a total down payment less than what I was looking at spending for the deductible and the extended warranty down payment. A joke has become reality. I came in for repairs and left with a newer upgraded vehicle with a CPO warranty. Did I mention it was this aMAZing emerald GREEN? Even though it took several hours to get the financing arranged, and then a few more to get all of the approvals needed, this was by far the least painful purchase of any previous. They even managed to lower my interest rate by 9%. My luck with tires hasn't been that great lately so I have had to work with The Service department twice now just for tires. Someone in my neighborhood is apparently not happy with me. Most of my interactions, including this last adventure, have been with Tifny (yes spelled like that) as my adviser. She is simply an amazing person with an absolutely incredible sense of humor. The rest of The Service department is stellar and have had me in and out rapidly every time. I am and will continue to be, as long as I continue getting the same treatment, a repeat customer. I have never been a "fan" of anything...except The SF Giants...until I came to Folsom Chevrolet. Now I am a fan of theirs. I suspect I am not their first. More
by sacgary
Employees Worked With
Erin, Danny, Reuben, Tifny
August 29, 2017
Finance Man Roger Roger literally made the purchase of my 2014 Chevy Malibu a distinct possibility and reality. He knows his product and he knows it well. A super achi Roger literally made the purchase of my 2014 Chevy Malibu a distinct possibility and reality. He knows his product and he knows it well. A super achiever and top notch kind of guy in all areas of life. Class, style and sophistication. More
by Brian Lindy
Employees Worked With
Sean Sullivan, Marty Neefe, Ron Rosselit, Roger Kan
August 29, 2017
Ron Rosellit Service Review Ron Rosselit is one of the best service writers I've met in my life. Personable, sense of humor and a great laid back style that doesn't get lost in h Ron Rosselit is one of the best service writers I've met in my life. Personable, sense of humor and a great laid back style that doesn't get lost in his achievements and quality of service work he provides. He got me in and out quickly when I waited for my oil change and tire rotation. More
by Brian Lindy
Employees Worked With
Ron Rosselit
June 20, 2017
Terrible customer service in the Service Center. I have purchased three vehicles at this dealership and I will NOT go back. The Service Technician Ron Rosselit had no idea what to do with several rec I have purchased three vehicles at this dealership and I will NOT go back. The Service Technician Ron Rosselit had no idea what to do with several recall letters I received from Chevrolet. Then he proceeded to tell me the computer does not keep any records of the last time my vehicle was serviced at this dealership!! I had previously discussed with Ron the main reason for making an appt at the Service Center had to do with a Recall Letter from 2013 regarding a faulty fuel sensor gauge. The letter indicated that if I was not experiencing the problem at that time to keep the letter and bring it to the dealer if a fuel gauge problem ever occurred. I let Ron know that the letter said the service warranty was good for 10 years or 120,000 miles. The car was "inservice" in January of 2007 so I assumed the warranty was good until the end of 2017. He said no your vehicle went "into service" on 01/09/07 so your warranty is over, but bring it in and we will see what we can do. When I checked in the next day, he brings up a totally different recall and says nothing about my fuel gauge issue. The bottom line is Ron and Folsom Chevrolet did nothing to help me. The fuel gauge problem was caused by Chevrolet and because I am trying to fix the issue now and it is 5 months past the "inservice date" all you can do for me is say sorry it is past the 10 years. Well I was a loyal returning customer and you just lost me as a customer and all my family members. No wonder the Folsom Auto Mall is going out of business. I cannot wait to receive my Customer Satisfaction Survery from Chevrolet More
by Angry Customer
Employees Worked With
Ron Rosselit
December 14, 2016
Excellent Service As always, Ron in service took excellent care of me. Service is timely, thorough and convenient. Whether it be regular service, recall or adding equ As always, Ron in service took excellent care of me. Service is timely, thorough and convenient. Whether it be regular service, recall or adding equipment; Folsom Chevrolet has done right by me. More
by Folsom Sam
Employees Worked With
Ron Rosselit
November 11, 2016
Love the service crew Everyone is great!! They have a real come on in you're family . It's always a pleasure to see them all each time I come in!! Everyone is great!! They have a real come on in you're family . It's always a pleasure to see them all each time I come in!! More
by Summer
Employees Worked With
Sean Sullivan
September 08, 2016
Super Awesome Experience My experience has been nothing less than amazing. It started with meeting one of your sales consultants Jang Dhaliwal. He treated me with respect from My experience has been nothing less than amazing. It started with meeting one of your sales consultants Jang Dhaliwal. He treated me with respect from the beginning all the way up to the sales transaction. Not once was he ever pushy or aggressive. He was always patient, kind and honest. Aside from my experience with Jang, I've have nothing but great things to say about the entire staff at Folsom Chevy. From the operator that answers the main line, to everyone from Parts, Service and Sales, it's been a great experience. I will definitely come back for my next vehicle. I intend to recommend Folsom Chevy to as many people I know that are looking for not only a great experience, but an awesome one. I am super happy with the experience and would do it all over again. More
by mysimonjess
Employees Worked With
Jang Dhaliwal, Catie Miller
June 08, 2016
Great truck, great price, nice sales staff The sales staff is very efficient, they got me in my new truck and on the road in under two hours. The vehicle was clean and full of gas when I pulled The sales staff is very efficient, they got me in my new truck and on the road in under two hours. The vehicle was clean and full of gas when I pulled out. And I feel like I got a great price for what I bought. More
by Paintpail
Employees Worked With
Christina Lund
May 03, 2016
Outstanding customer service advisor Ron Rosselit is a great example of the type service advisor that you feel very comfortable leaving your vehicle with! When he gives you an estimate a Ron Rosselit is a great example of the type service advisor that you feel very comfortable leaving your vehicle with! When he gives you an estimate and time of completion you can rest assure that it will be accurate. Ron’s communication skills are the best!! Once you vehicle is ready he always call to let you know! Ron is committed to excellent customer service and a great asset to the Folsom Chevrolet establishment!! More
by Lynnart
Employees Worked With
Ron Rosselit
March 03, 2016
OUTSTANDING DEALERSHIP JOE SHAFER N HIS SERVICE DEPARTMENT TOTALLY TOOK CARE OF ME N MY NEW SILVERADO.... IN MY BOOK JOE SCHAFER WENT BEYOND THE CALL OF DUTY IN MY BOOK .... JOE SHAFER N HIS SERVICE DEPARTMENT TOTALLY TOOK CARE OF ME N MY NEW SILVERADO.... IN MY BOOK JOE SCHAFER WENT BEYOND THE CALL OF DUTY IN MY BOOK ....THANK YOU FOR EVERYTHING I O U BIG TIME ......AND WHEN YOUR READY FOR A LIMO I HOPE YOU CALL ME .......SO I CAN TAKE CARE OF YOU LIKE YOU DID ME ....N TO THE SALE'S STAFF CHARLIE HE'S THE BEST .....THANK YOU GARRETT FOR PUTTING ME IN SOMETHING THAT FIT MY NEEDS........THIS DEALERSHIP IS A "10" IN MY BOOK .......IM SORRY HAD TO GIVE A 4 STAR ON THE PRICE OF THE TRUCK ....I KNOW ITS WORTH IT BUT JUST DON'T LIKE THE PRICE OF NEW TRUCKS ..$$$$.CRAZY$$$$,,,,BUT I GET IT ........N I AM HAPPIE WITH MY NEW 2016 MORE SO THN MY 2014 ............... More
by BRUCE AKA THE LIMO MAN ...........
Employees Worked With
Garrett, Joe Schafer, Charles Russo
