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Foley Motorsports

Shrewsbury, MA

5.0
2,275 Reviews
Pre Owned - High End Luxury Vehicles. All Makes and Models. Award Winning Service Service Department. Proud to be named 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 CarGurus TOP Dealer Award Winner... 2015, 2016, 2017, 2018 and 2019, 2020, 2021, 2022 DealerRater Consumer Satisfaction Award Winner... 2016 and 2017 DealerRater DEALER of the YEAR in the used vehicle category for Massachusetts. RJ Foley Owner 508-414-2666. Over 30 Years of Sales and Service Excellence! Gino Catalina GM/WS 508-344-9900. A+ BBB Rating. Dale Nordman, Internet Sales and Web Development. Cheryl Catalina Business Office, Titles. Cheryl Marrero A/R. Jon Joseph, Sales and Finance. Kevin Gemelli, Service Manager. 894 Boston Turnpike Shrewsbury Massachusetts 01545
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894 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,275 reviews

June 03, 2015

Sweet BMW convertible Been watching the Foley site for years. Decided to buy a ragtop, searched auto trader. Foley had 3-4 for me to consider. Gave them a call, talked w More

by MarkB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Haig Avakian
June 02, 2015

Out of State purchase I had been looking for a Bentley on line for a while and found the exact car I was looking for at Foley Motorsports. JD made the experience very easy More

by Tad123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.D. Delisle
June 01, 2015

Very good experience This is the third car I have bought from Foley's, they always go above and beyond. I needed a new car quickly as my old car had issues and was getting More

by Dziokm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : J.D. Delisle
June 01, 2015

Terrific Experience My experience with Greg was outstanding he was very personable and made the buying experience a great one. I went to a dealer before visiting Foley an More

by Eas87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Ostrander
June 01, 2015

Awesome I had no issues with purchase of my awesomesauce '13 Audi S5 Convertible. They provided me with great timely service and support. Thanks Greg and Kev More

by skibee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Ostrander
May 31, 2015

Fabulous Customer Service from Zee This by far is one of the best dealerships we have purchased from. Zee was our salesman and he went above and beyond to help us get into the jeep that More

by Strzelewicz family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tanana Decelles
May 31, 2015

Great place to buy a car I came to the dealership not knowing what kind of vehicle that I wanted. Greg was patient and took the time to show me a few vehicles, now I have a p More

by Cherylrabitor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Ostrander
May 28, 2015

seamless and efficient This was my first time buying from a dealership and I was utterly impressed with how smooth the process was. Overall this was an excellent experience More

by "the black capsule"
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Ostrander
May 27, 2015

Foley sold me a damaged vehicle - Updated 4/30/16 Foley Motorsports sold me a clearly wrecked & repaired car with broken parts and features, described online by them as a “Very WELL Maintained….Excell More

by EBru
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RJ Foley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gemelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ostrander
Jun 09, 2015 -

Foley Motorsports responded

This is in response to “Eric from Pennsylvania”, who purchased an Audi A7 Prestige Quattro Hatchback from us on March 26, 2015. Upon Mr. Bruckner’s initial inquiry into the A7, he was assisted by Greg in our sales department. Eric had several questions about the vehicles accident history, remainder warranty and condition. To answer the question of accident history, Greg referred him to the Carfax history report. The report was available for free through a link on our online listing. The Carfax report indicated that the vehicle had “No accident / damage reported to CARFAX”, “2 previous owners”, “regular oil changes”, and was “WELL Maintained”. Eric asked about remainder warranty coverage. Greg referred him to the same CARFAX report which indicated the vehicle and “Estimated Remaining Coverage” of 23 months or until the A7 had 50,000, whichever comes first. It was explained that we refer to CARFAX, because we do not have access to the manufacture’s database. We now believe, the CARFAX report was inaccurate in regards to the “Estimated Remaining Coverage”. It was explained to Eric that the car looked in good condition, but was not a “new” car, it did have approximately 26,000 miles on it. Eric said he understood that and asked Greg if the car “has any big dents or tears in the seats or things like that” Greg did a second walk around the vehicle and looked inside the vehicle. There were no signs of “big dents” or “tears in the seats”. Eric asked about his options for purchasing a vehicle from 5 hours away. Greg responded that some clients drive in and drive home. Some fly in and drive home. Some have the car shipped to them. Eric opted for shipping the A7 and was provided with a shipping quote. Prior to delivery, the vehicle was inspected and sent to the local AUDI dealership to have an open recall done, as well as check of other questions that Eric had about the A7. Upon receiving the vehicle Eric noticed a couple of blemishes on the under body of the vehicle which he pointed out to Greg via email with pictures. Greg responded immediately to Eric and told him we would look into it… Greg’s response “Eric, I'm glad you finally have your A7, but I'm sorry to hear of your disappointment with the overall condition. I see a lot of used vehicles in a variety of conditions. With 26,000 miles, I thought the A7 was in very good condition. I saw 2 small scrapes (1/2") on the top of the rear bumper consistent with something being taken out of the rear hatch. I also noticed a small stone chip in the front bumper. Other than that, I thought it was very nice. When the transporter showed up, he pointed out the "slight dent", or "ding" as it is usually called, in the door and quarter. I don't know if that happened after I looked at the car or if I just didn't see them. One thing I never do, is embellish the condition of a vehicle. Even new cars pick up dings and scratches sitting around a lot waiting to be sold All that said, we are very serious about customer satisfaction here at Foley Motorsports. We ship cars to customers all around the country without any serious issues. What, in your opinion, is a reasonable solution? Thank you Eric responded, “Greg, Thank you, and just to be clear, I am not saying that you said it was perfect or hid the flaws, just that they never came up and were not seen in pics”…..“Again, overall very satisfied, just not thrilled with the dings around the car and the one on the center console inside the car.”…..Eric After hearing of Eric’s issue with the blemishes on the Audi, Greg informed the owner RJ Foley about the concerns of his customer and action was taken to look into the issues brought up and to find a reasonable and mutually agreeable solution. Mr. Foley and Greg exchanged over 65 emails, texts and phone calls throughout the entire sale with Eric. Eric was offered a direct payment that was more than equitable. Unfortunately the demands of Eric were unreasonable. He was expecting a 40% REFUND of the purchase price. As hundreds of other online reviews clearly show, we take great pride in customer satisfaction. It is unfortunate that in this particular case, a reasonable solution could not be found. At no time during this process was Eric misled in any way. Every effort was made to resolve the problem professionally and compensate him appropriately. Eric took the car to no less than 5 separate garages, including an Audi dealer. All non-cosmetic issues were completed under the Audi warranty coverage and no paperwork or receipts were ever offered or provided to us for the blemishes, other than the bumper repair. Only unreasonable demands that, although taken seriously, could not possibly have been met. We understand the challenges of buying and selling vehicles “long distance” and embrace those challenges and will continue to hold customer service as our most important responsibility.

May 03, 2016 -

Foley Motorsports responded

This is in response to Eric Bruckner's "UPDATE" to his dealerrater review. On MAY 28th I reached out to Eric by email after all attempts to reach a mutual agreement had failed between Mr. Bruckner and Foley Motorsports. I have attached the email to Eric from that date. I believe this explains clearly that EVERY effort was made to appease the situation BEFORE his review was made public. As our email to Eric CLEARLY STATES after this review went public "This would end any and all negotiations outside of any direct action taken by yourself". As stated in our INITIAL RESPONSE to his posted negative review Eric was asking for a 40% REFUND of the purchase price (obviously an unreasonable demand) . The car in question still has a clean car fax history report and according to records provided to them has never failed a safety inspection of any kind since he has owned it or prior. Since his posted review Foley Motorsports has be voted the DealerRater dealer of the year in Massachusetts and will continue to provide the best customer service experience in the used car business anywhere. ***Our last email*** Eric, I spoke to Mr. Foley regarding your vehicle purchase and subsequent response and dearrater.com online review. We will be creating our online response on monday of next week. I will use the be using the email correspondence between yourself and Greg (56 emails between March 20th and April 21st) and all other relevant facts spoken or text between yourself and Mr. Foley and Greg about this matter when creating our online response to the review (which will be posted next to your review). This posted online response to your review will be our final response and will also end any and all negotiations outside of any direct action taken by yourself. I have been the internet sales manager here for over ten years and in my experience issues arise that create a negative review 1 out of every 500 sales (and that may be an understatement) and are always resolved in a professional manner. We carry a A+ BBB rating and are a top dealer in the country for luxury used vehicles for a reason we care about our customers and our business reputation. Thank You Dale If you would like the opportunity to discuss this matter prior to monday please contact Mr Foley direct. He can be reached at 508-414-2666. cc. rj@rjfoley.com greg@rjfoley.com Dale Nordman Internet Manager Foley Motorsports dale@rjfoley.com www.foleymotorsports.com

May 26, 2015

Happy New Yorker Thanks to J.D. Drove 4 hours from NY to purchase my 2014 Ford FX4 F-150 and I am very happy thanks to J.D. Delisle. Awesome experience and great people. More

by KristyBahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : J.D. Delisle
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