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Floyd Chrysler Dodge Jeep Ram

Floyd, VA

4.7
39 Reviews

178 Parkway Lane South

Floyd, VA

24091

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Showing 39 reviews

April 26, 2024

Start to finish was awful did not feel as if I was purchasing a car. Got car the next day check engine light came on. I buy a lot cars out of them all this was the worst one for sure. More

by freda.greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leron, Wendy and finance department , David Comfort
Apr 30, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit, Freda. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

Apr 30, 2024 -

freda.greene responded

It’s no need I have been back to your dealership 4 times with the problem still not solved. I have to go to a dealership here in my town just to get my car fixed right when I didn’t even have it 30 days. Everyone I spoke to was just rude. I know my calls were screened because every time I tried to call the place it would ring off the hook. I usually refer people where I go but I’m ashamed of Floyd cdjr. All this could have been handled differently and professionally. It’s no excuse everyone was new when running a business every one has to be trained too. I’m beyond unhappy with my car purchase it’s been in the shop more than I have drove it. I just want somebody to be held accountable for this and I wish just fix my car cause I was told a lie about my warranty it went into effect the day I purchased the vehicle how you gonna sell a warranty and know nothing about it. Mad is a understatement very disappointed in Floyd!

April 25, 2024

As always, the service crew did an excellent and professional job. We have moved 50 miles away, but will always return there for service. More

by tandbwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Apr 30, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for traveling to Floyd Chrysler Dodge Jeep Ram from quite a distance, we appreciate your loyalty. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 25, 2024

They were very honest and timely with their repairs. I would definitely recommend them to anyone needing work done on their vehicles. More

by cm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Comfort
Apr 30, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

We cannot thank you enough for your wonderful review of Floyd Chrysler Dodge Jeep Ram and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 25, 2024

My experience was a great one at the small town dealership. I dealt with Randall Tucker and he was awesome! We worked together and came up with a price and payment that worked for both of us and th More

by monkeychico2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall Tucker
Apr 30, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that Randall could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new Silverado. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 21, 2024

This dealership was kind and curtisest to our family and we enjoyed the time and patience that they took for our needs. By the way the jeep is so nice. Thank you and God bless More

by goadrandall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall our representative was outstanding. He was very knowledgeable and helpful to us. So thank you Randall
Apr 24, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 16, 2024

Salesperson was great! Dealership management was not organized. we came in from the local school system to buy vans for our district and wanted to buy local. We were able t More

by robertsonp
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Skye , David Comfort
Apr 18, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Your feedback is important to us, and we'd like to better understand your experience, Robert. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 16, 2024

Great work and easy to work with. I am it was easy to make, and dropping off my vehicle was very convenient More

by adamlukey66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy, David Comfort
Apr 18, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Adam, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 12, 2024

They fixed the trouble quick and had the truck up and running great all in one day!! More

by Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Comfort
Apr 17, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Chase, thank you for your review! We're glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 12, 2024

Thanks, guys. I was delightedly surprised by how soon you were able to change the fluids and get me back on the road. Kudos to the women in charge of the game! More

by dawnshiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
greated by fine lady, money taken by another fine lady, i wasn't given any names. service by someone was just fine.
Apr 17, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Dawn, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team

April 10, 2024

Always do a great job. don't like some of changes but I can stand it. Thank you More

by steeledan56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Comfort
Apr 15, 2024 -

Floyd Chrysler Dodge Jeep Ram responded

Dan, thank you for providing this feedback about your experience at Floyd Chrysler Dodge Jeep Ram. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Floyd Chrysler Dodge Jeep Ram Team