Floyd Chrysler Dodge Jeep Ram

I needed my 2004 Jeep inspected as my decal had ran out. I had the best experience. Everyone I came in contact with were helpful and kind.The Parts Manager Sean Heffron was was encouraging and I intend to I had the best experience. Everyone I came in contact with were helpful and kind.The Parts Manager Sean Heffron was was encouraging and I intend to go back again. Mary Ellen the Cashier was great. More

I previously had not so great experiences here and did leave a review that told about it. However, I will say, my review was heard but this dealership and step were taken to resolve my issues here, I hop leave a review that told about it. However, I will say, my review was heard but this dealership and step were taken to resolve my issues here, I hope these steps are corrected for all buyers moving forward, I would like to say that Tyler, Bryan, David and Randall made me feel heard and helped me a great deal when I returned to this dealership and since they made me feel heard and welcomed I got to drive away with my (current) dream ride, a completely blacked out Durango RT. Sending a huge thank you to these guys! More

Very friendly people at this Dealer ship. the Service Awesome. And Great sales people. I recommend Going there for your service. And you are thinking about a new vehicle stop by there in Floy the Service Awesome. And Great sales people. I recommend Going there for your service. And you are thinking about a new vehicle stop by there in Floyd Virginia. More

Poor service in the sales side. First visited this lot to see a chicle I found online and it was “on hold” then was pressure to look at others. The salesperson had to get their sal First visited this lot to see a chicle I found online and it was “on hold” then was pressure to look at others. The salesperson had to get their sales manager to “meet” me before I left to lot (I assume since I refused to test drive anything) who also pressured me to drive something. I had only been gone from the lot for 7 minutes when they were calling me with another idea. I returned to the lot to see a chenille that was listed on their site where the sales person said “oh that just got here today” to which I said “great I want to see it”. He asked me to wait while he went and spoke to someone else. When he returned he informed me that the particular vehicle was already claimed as a demo by someone who would “probably buy it”. These folks are not about their customers in any way shape or form from what I can tell. If you want to be harassed, not heard and pressured then by all means come here, however if you want to see the car you find online, go somewhere else. More

Excellent service and got me done and out quickly. They were friendly and attentive to what needed to be done. They were friendly and attentive to what needed to be done. More

The work is excellent. The staff are friendly . I love going to Floyd every one is like family. The staff are friendly . I love going to Floyd every one is like family. More

Communication was excellent. Judy double checked everything that needed done with me before the service and reviewed everything that had been done when I picked up the vehicle. Judy double checked everything that needed done with me before the service and reviewed everything that had been done when I picked up the vehicle. Very kind, I enjoy coming in when servicing the vehicles I do. More

The dealership and staff was great to work with and our salesperson mr.tucker did a great job salesperson mr.tucker did a great job More

Great experience. The process was smooth and easy which says a lot considering I’m in a completely different state. They go above and beyond to make sure you are satis The process was smooth and easy which says a lot considering I’m in a completely different state. They go above and beyond to make sure you are satisfied with your experience and I would most definitely recommend buying from them. In fact, there was a bit of a misunderstanding on the part of my vehicle which was no one’s fault and they sent a driver to my house, picked up the vehicle, drove it back, made it right and brought it back to my house which is a 200+ mile round trip. Absolutely no questions asked. They very easily could have walked away but they did the right thing just for the sake of doing the right thing which is the epitome of how an honest team operates. Thank you to David Wray and Floyd Chrysler Dodge Jeep Ram! You guys will be my first phone call the next time I need to purchase a vehicle. More

FCDRJ has great customer service. They are very easy to work with. I highly recommend them to anyone looking for their next vehicle. They are very easy to work with. I highly recommend them to anyone looking for their next vehicle. More