Flower Subaru

All of the new cars are $3k+ over MSRP. I drove 4 hours and was ready to buy a 2022 Outback, but the dealership refused to go a penny under their asking price (again, $3k over MSRP) When I drove 4 hours and was ready to buy a 2022 Outback, but the dealership refused to go a penny under their asking price (again, $3k over MSRP) When I brought up a trade in my futile attempt, the salesperson did not even bother asking what the trade was, and refused to ask her manager if a trade would convince them to go down on asking price. I worked with Kaitlyn Inda. I hope these dealers realize that folks have long memories. A year from now, it will be a joke to pay over MSRP. They have chosen short term profit over long term loyalty. Why would anyone want to do business with a dealership like that? More

First off I want to say the salesman was courteous, knowledgeable and absolutely non- pressuring. I took a star off of the rating because the dealership’s adds are misleading in that they actually don’ knowledgeable and absolutely non- pressuring. I took a star off of the rating because the dealership’s adds are misleading in that they actually don’t have the cars in stock that they advertise. More

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My husband and I made a six-hour roundtrip to look at a 2916 Outback advertised online and that the salesman (Daniel) assured me multiple times by phone, text, and email would not be "sold out from under" 2916 Outback advertised online and that the salesman (Daniel) assured me multiple times by phone, text, and email would not be "sold out from under" me and would be there when we arrived for our appointment. When we arrived at our appointed time, the car had been sold and there were no other Outbacks on the lot. Daniel attempted to interest me in other makes and models of cars, but I politely informed him that I was in the market for an Outback, and my husband and I then began the long drive home. Daniel texted me later and accused me of getting "worked up" and informed me that if I wanted to come back in the future and "show more patience" that he thought he could "get me into" a good car. Tip on salesmanship: don't insult prospective customers. Because of the poor service we received, we are unlikely to give future business to Flower Subaru. Besides, the next day I bought a 2019 Outback at Morehart Murphy Subaru in Durango, where we enjoyed polite, professional, and competent service. More

Just wanted to let you know what a blissful, all-day drive we took in our Subaru Forester! It was a lazy, 325-mile loop around familiar mountains and the fall color views were magical and breathtaking. drive we took in our Subaru Forester! It was a lazy, 325-mile loop around familiar mountains and the fall color views were magical and breathtaking. Words fail to describe how perfect we are finding the 2018 Subaru you [Jonathan Rosales] found for us! Plus an un-sought bonus = our very first tank-fill when we started out shows that we got 37 mpg in the very mixed driving we have done. On top of that, when the ignition “froze” at our last stop of the day, there you were when I called, explaining how all we needed to do was yank the steering wheel hard enough to un-freeze it. Worked like a charm, taking the only worry out of our day and giving us great memories here in our “old folks” lives. 😇 Thank you for being who you are and helping us, both before and after the sale! D&J Fite More

Excellent customer service We went to Flower Subaru on Saturday to buy a used car. Chris Bravo helped us find an outback that fit our needs. He was knowledgeable about all the c We went to Flower Subaru on Saturday to buy a used car. Chris Bravo helped us find an outback that fit our needs. He was knowledgeable about all the cars we looked at. The financing went very smoothly. It was a great experience! More

Excellent Sales Service I am so delighted to be part of the Flower auto family. Last week I purchased a 2013 Subaru Outback from Flower Subaru. The buying experience was so I am so delighted to be part of the Flower auto family. Last week I purchased a 2013 Subaru Outback from Flower Subaru. The buying experience was so easy and streamlined. Fritz Flower, Jazz Janda and Chris Bravo were all exemplary to work with. They truly went the extra mile on my behalf. This is my first Subaru, and I can readily understand why Subaru has the numerous accolades as a superb vehicle. Many, many thanks to you at Flower Subaru-I highly recommend the dealership for your next auto purchase. More

Most helpful service Alan Copeland has always gone above and beyond to be helpful and professional in all my dealings with the service center . I have done comparisons wi Alan Copeland has always gone above and beyond to be helpful and professional in all my dealings with the service center . I have done comparisons with near by Subaru dealers they are never nearly as reasonable nor as helpful . More

Lemon Sold my grandmother a lemon. Had the check engine light on when she test drove it and it came on 3 more times. They cleared the codes, never told her Sold my grandmother a lemon. Had the check engine light on when she test drove it and it came on 3 more times. They cleared the codes, never told her except once what they were for. Never gave her any paperwork. The sales person noticed that she was not feeling well. She was having a diabetic attack and told them she needed to go have lunch and they kept telling her it was just going to be a few minutes more. This made her very sick by the time she left. She wrote them a letter that they never responded to. Shifting problems started right after she got the car. Now, a while later, the car won't go into reverse and neutral goes into drive. I went to go get the paperwork they would never give her and they had one thing on the valves they replaced and never recorded any of the codes pulled. I complained to the service manager and he apologized but offered nothing more upon hearing the cars current problems. Sad fact is that she has to keep paying on this car on her fixed income that she may not be able to drive much longer. UDPATE 4/9/18 - Called in per the response from Flower posted on Google. Called in multiple times. Reached who I was told was the owner. Played phone tag after he initially took my information. Said he would get back to me soon. Soon turned into well over a week. He was off Mon and Tue both weeks I called. Got a message to call him back finally, and he was not in again and again and again. Finally just had to repair the vehicle. Took it to a really gracious mechanic who did his very bestto keep our cost down in order to help Grammy. Thanks Phil @ Performance Muffler and Auto!!! Spent $1,800.00 total to replace the transmission and get the alignment done. Money that Grammy doesn't have so she got a loan that she now has to use her SS checks to pay off in addition to the vehicle payment. She didn't have use of her car for almost a month. It was a really disappointing experience and I, for one, will never set foot in either Flower dealership. I will be taking my business elsewhere when I am ready to get my new Dodge. Kind of a sad day when you keep an elderly diabetic at your dealership from 10 AM to 5 PM, lead her to believe that the check engine light code will be explained in the handbook in the car, clear the code, deny her time to go eat lunch, which she needed to keep from being sick, and then tell her, "oh, well it was sold AS IS." This all was either a tactful ploy to guarantee the sale of the car, or a very terrible mistake in not respecting and listening to your customer. More

The employees are professional and my vehicle was accurately checked for issues. I was also impressed that when they gave me a service call to remind me I was past my due date for an inspection I onl accurately checked for issues. I was also impressed that when they gave me a service call to remind me I was past my due date for an inspection I only had to press one button to remove myself from the call list, as I now live in a different location. More