Flow Volkswagen of Wilmington

Courtesy and Efficiency I was greeted promptly, courteously and the check in was very efficient and thorough. The waiting area is very comfortable and I was kept up to date o I was greeted promptly, courteously and the check in was very efficient and thorough. The waiting area is very comfortable and I was kept up to date on the progress with my car. My car was ready in less than the estimated time. More

Thanks!! Dashboard a carnival of lights topped off with a key not coming out of the ignition. Thankfully, I got the key out and did not have to sleep in the ca Dashboard a carnival of lights topped off with a key not coming out of the ignition. Thankfully, I got the key out and did not have to sleep in the car overnight. Called Flow in the morning and they said to bring it right in so I would not have to worry about sleeping in the car. I was relieved to know it was safe for me to drive it to the dealership. It was late on Friday, but they got me a loaner car as the new piece would have to come from the factory. There was no stress in the whole process and time was taken to show me how to operate the controls on the loaner. I was out of Flow in 15 minutes. As the piece was on back order they updated me every week. When the piece came in, they installed the piece, made the needed repairs and shined my car up and gave me a call. Once again, I was in and out of the dealership. The loaner car was a beauty, but I was so happy to see my little red beetle. I can not thank them enough...they made what could of been very stressful times...stress free. More

Flow make their customers feel like VIP I was greeted before i stepped out of my vehicle Even though I did not have it I was treated with respect Michael was Very professional . made sur I was greeted before i stepped out of my vehicle Even though I did not have it I was treated with respect Michael was Very professional . made sure I was taken care of and got my vehicle in tiptop shape before I left the store he also came back and asked me if I had time for a car wash and vacuum. You can’t get that kind of service in Jacksonville NC More

Great Service The team at Flow VW of Wilmington were awesome!!!From Financing to Sales. I started the sales process over the phone on a Wednesday. We closed the d The team at Flow VW of Wilmington were awesome!!!From Financing to Sales. I started the sales process over the phone on a Wednesday. We closed the deal on Friday night and I was riding Saturday morning!!! More

Good service team I went to Flow because my check engine light was on... They got me in when I wanted. The bad part was the part was a $600 dollar with $239 in labor c I went to Flow because my check engine light was on... They got me in when I wanted. The bad part was the part was a $600 dollar with $239 in labor costs. I have bought the car there and I have had all the scheduled maintenance and other repairs done at FLOW. I was really angry that I would have to pay $600 for an airflow computer circuit. The service manager and the assistant Rick got back with me and said they were proud and happy that I have done all the work with them. (no one else has ever touched my vehicle) and that they appreciate my business.. Having said that they did not charge me for the part and I only paid the labor. The vehicle all has 60,000 miles on it. The problem should not have arisen in the first place. Thanks FLOW More

Most pleasant car buying experience yet!! I am a new owner of a 2017 VW ATLAS! After driving nothing but Honda/Acura’s my entire life I was a little skeptical about switching to a VW. The sal I am a new owner of a 2017 VW ATLAS! After driving nothing but Honda/Acura’s my entire life I was a little skeptical about switching to a VW. The salesman that helped me was Marshall and he was amazing!! He pitched the car well! Very informative and did not pressure me at all. Everyone at Flow made me feel very comfortable and it has been the most pleasant car buying experience I have had to date! More

Great experience and a new addition to our family .. GTI!!! Will Rittenhouse was our salesman on Feb 6th, he did an amazing job representing this great product and making us feel at home, his personality made h Will Rittenhouse was our salesman on Feb 6th, he did an amazing job representing this great product and making us feel at home, his personality made him very easy to talk with. He was by far one of the best salesman we have dealt with recently and in our previous car purchases. For this purchase we went to every car dealership in Wilmington and Jacksonville area, not counting the online ads and calls we had made ... and Will by far out shined them all. We look forward to working with him in the future. Jordan Branyon also did a great job for us definitely one of the best, working us a deal that we were able to afford. Jordan and Will's patience and ability to get the job done even though we kept them there after 9 pm was very very much appreciated. We had never dealt with a Volkswagen dealership but they have definitely won us over. Flow Volkswagen is the best!!! Thanks again for all --- we really appreciate it. JHQ & TQ More

Good as new! Very helpful and professional. Took my 2012 Tiguan in when I realized I had water inside the car. They diagnosed it quickly as a leaking sunroof. Explained the extent of what needed Took my 2012 Tiguan in when I realized I had water inside the car. They diagnosed it quickly as a leaking sunroof. Explained the extent of what needed to be done. Took my loaner and left. Low and behold it was returned dry and sanitized to remove any smell and mold spores...even detailed the car. Thom was the best! Flow needs to be sure to hold onto him. Thanks Thom. More

Wonderful Customer Service. I had test driven several cars from other dealerships and had varied impressions from them. I thought I had it finally narrowed down to two cars, but I had test driven several cars from other dealerships and had varied impressions from them. I thought I had it finally narrowed down to two cars, but I was nearby the Volkswagen dealership and decided that I should at least test drive the last vehicle on my list- a 2018 Golf GTI. I was introduced to Emil and throughout the entire process he was respectful and extremely professional. When I asked to test drive the GTI that I wanted and he simply gave me a rundown of the vehicle, retrieved the keys and plates, showed me the interior along with the functions specific to the trim, and then hopped out and told me to have a good test drive. At the end of my test drive Emil was genuinely disappointed that I had only done a small loop, similar to my other test drives at other dealerships with the salesman in the back seat. He recommended that I should take it on the highway to be absolutely sure of what I was thinking of getting, and that if I wanted to that I can come back to test drive again- so I did. I put nearly 50 miles total on that vehicle and during those miles the car sold itself. I never felt pressured during the entire process and I would highly recommend this dealership and salesman to anyone who always needs to test drive a car before making a decision. More

Yearly checkup Took my car in for its annual checkup Tom in service was excellent. He smiled a lot- very professional - kept me updated etc. Great great experienc Took my car in for its annual checkup Tom in service was excellent. He smiled a lot- very professional - kept me updated etc. Great great experience- service waiting area has been renovated and it is awesome???????????????????? Best service area and experience ever😍 More