Flow Volkswagen of Wilmington

Best Auto Purchase Experience I rated My experience at Flow EXCELLENT because that's exactly what it was. The atmosphere created by the 3 profesionals we dealt with was both frien I rated My experience at Flow EXCELLENT because that's exactly what it was. The atmosphere created by the 3 profesionals we dealt with was both friendly and informative. We never felt pressured and are very pleased with the deal we worked out. We would recommend FLOW highly to our friends and aquaintences. More

Airbag recall - unexpectedly fast I went in for an airbag recall and the service man was very friendly and provided me service records for the car which I needed since I live out of to I went in for an airbag recall and the service man was very friendly and provided me service records for the car which I needed since I live out of town. Overall great experience and very fast! More

satisfied customer excellent prompt service and good coffee in comfortable setting while waiting! I am a repeat customer and will visit again when my VW needs service. excellent prompt service and good coffee in comfortable setting while waiting! I am a repeat customer and will visit again when my VW needs service. More

Used Touraeg purchase I appreciate the dealer taking the time and not having to haggle price. Marshall was Great and I would recommend this dealer to family friends or cowo I appreciate the dealer taking the time and not having to haggle price. Marshall was Great and I would recommend this dealer to family friends or coworkers. More

Flow Volkswagen Wilmington put up a big fight for me I needed a new engine in my car and my warranty company was supposed to pay for all of it. Keep in mind that this was going to be a $5,100 job but my I needed a new engine in my car and my warranty company was supposed to pay for all of it. Keep in mind that this was going to be a $5,100 job but my warranty said they would only pay $3,400 of the bill because they said that the engine could be rebuilt, But Flow VW did the math and it actually came up more to rebuild the engine than to put a rarely used engine back into it. Well the warranty company would not listen. Flow VW of Wilmington was fighting with my warranty company for about to weeks and my warranty company sent 2 adjusters out a few days apart. To make a long story short the warranty company did not give in but I really wanted to recognize Shane that works in the service department. He didn’t give up after the first dispute he gave a 100% on trying to get my Warranty company to pay for the damage. Shane had probably talked to 10 different people but they just did not give in, and even though VW could not repair my car for me because I didn’t have the extra $2000 difference I still would recommend this guys to anyone. Just don’t get Wynns Warranty company to cover your vehicle. Thanks so much Shane for doing all you could!!!!! Luckily I found a shop that would do it for what the warranty will pay but who knows how this is going to turn out.....LOL. Once the car is fixed and running I will be trading it in for a nice truck. So when it cranks up it just has to get me to the dealer, that’s all I need.. LOL... One again. Flow Volkswagen of Wilmington is a outstanding business! More

Customer for 3 years I have been a service customer for 3 years and now a sales customer as well All of my experiences have been very professional. I am very pleased wit I have been a service customer for 3 years and now a sales customer as well All of my experiences have been very professional. I am very pleased with the performance of the sales team at Flow VW Wilmington. It has ben one of the best car buying experiences of my life. More

They are very professional The Flow team are very professional and they go beyond the usual to make sure that the customer is happy. I never even asked for a ride since I was j The Flow team are very professional and they go beyond the usual to make sure that the customer is happy. I never even asked for a ride since I was just going to walk to the nearby Walmart but whe I came outside the gentleman asked me if I wanted a ride there and gave me his card to call when I was done shopping. That's service! More

Excellent service and personal As a mechanic for over 40 yrs I know how customers should feel after having their vehicle serviced. Flow vw of Wilmington NC is old school customer se As a mechanic for over 40 yrs I know how customers should feel after having their vehicle serviced. Flow vw of Wilmington NC is old school customer service, they take care of business the way it should by doing the job right. The service department was awesome,explaining everything along the way. Bravo Flow VW thanks again . James V. More

Repeat customer I have owned several cars and by far Flow Volkswagen has the best customer service and vehicles to choose from. I met Vito Guardia when Flow Volkswag I have owned several cars and by far Flow Volkswagen has the best customer service and vehicles to choose from. I met Vito Guardia when Flow Volkswagen was Bob King Volkswagen and returned to Vito for my recent purchase of a 2017 VW Jetta. I found Vito to be the same knowledgeable and customer oriented salesman that should be the model for how all salesman should treat their customers. Vito makes car buying fun instead of a dreaded process. Jordan Branyon made the car purchase official and was not pushy while providing suggestions and insight into additional options to protect my new car. Flow Volkswagen of Wilmington is staffed by top of the line professionals and is a pleasure to shop with! More

Purchasing vehicle experience Professional service. Very smooth process from start to finish. Highly recommend them when your looking to purchase your next vehicle. Hands down best Professional service. Very smooth process from start to finish. Highly recommend them when your looking to purchase your next vehicle. Hands down best place. A+ More