Flow Subaru of Charlottesville

Condition of car after srervice I had a State Inspection,airbag recall, and 4 tire sensors replaced. I paid to replace one senor in 2016, This part has a 10 year life. I was told af I had a State Inspection,airbag recall, and 4 tire sensors replaced. I paid to replace one senor in 2016, This part has a 10 year life. I was told after 3 years it had to be replaced. The service person fought for a reduction when they replaced the 3 year part. I paid twice for the same part, my thinking. My displeasure is with the condition of the interior of the car when it was returned. It was a wet day. My car has dirt and mud on the floor of the car, on both sides.. They did the work but left me feeling dis apointed with the care of my vehicle. They could have wiped the their footprints clean. More

Great Experience I went to Umansky not really sure if I was going to make a purchase but knowing I wanted something safe and reliable. I met with Ray first who then h I went to Umansky not really sure if I was going to make a purchase but knowing I wanted something safe and reliable. I met with Ray first who then had Tony help me out. He listened to me and helped me pick out the perfect vehicle with everything I needed and within my price range. In the past I've dealt with salespeople (at other dealerships) who talked down to me or made me feel dumb asking questions but Tony was very kind. I ended up purchasing a 2014 Forester which I love. When I dropped off the title to my old car (which they gave me a great trade-in value on) a few days later I had a few questions about the features. Even though the sale had already been made, he met me at the door and took the time to answer everything so I can make the most out of my new vehicle. I'd highly recommend working with Ray and Tony and will be sure to use them for my next purchase! More

Professional and courteous sales team! Tony and Larry really listened and provided an excellent experience. I will absolutely recommend this dealership to friends and family. Thank you! really listened and provided an excellent experience. I will absolutely recommend this dealership to friends and family. Thank you! More

Airbag Replacement was completely painless I recently purchased an older Subaru and have been working with the parts department to catch up on long deferred maintenance. The parts department i I recently purchased an older Subaru and have been working with the parts department to catch up on long deferred maintenance. The parts department is superb to work with, it is rare to have dealership parts staff that is willing to spend the time to get all that is needed for older vehicles. I am very impressed with their parts staff! More

Had taken my vehicle in for an airbag recall 2 months ago , they damaged the glove compartment, manager wasn’t available to sort the issue ,probably too busy to call back his customers and fix their problems , they damaged the glove compartment, manager wasn’t available to sort the issue ,probably too busy to call back his customers and fix their problems.God knows why these dealerships even have managers who are busy with their own personal lives that it doesn’t matter if the customer is right or wrong , satisfied or not , here I am 2 months later no call , no email or even an apology for $80 damage.very unethical service crew was treated with discrimation , hope the right change comes around soon.and everybody to be respected and taken care of regardless of names and skin tones! More

Highly recommend Shawn Kennedy I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Ken I have been looking for a new car since my old 99 Honda accord die on me. I went into Brown Subaru and talked to sales & leasing consultant: Shawn Kennedy. He was very helpful, honest, professional and very pleasure to deal with. At first I bought a used 2015 Honda CRV but I didn't enjoy it. I went back to Brown Subaru three days later and talked to Shawn about it. He helped me out and found a perfect car for me. Now I am driving a 2017 Honda CRV. He had to back track the previous purchase and work it out with Brown Honda since Subaru didn't have the color of the vehicle that I wanted. He is very experience and easy to work with. I will definitely recommend Shawn to my friends and family when they go to Brown Subaru for a new purchase. Great experience and purchase. More

outstanding assistance from service department I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a I recently received outstanding assistance from the service department and, in particular, April Powell. This is my 2nd Forester so I've known April a few years and have also come to know the professional, capable, and friendly service she and the staff provide. In my absence, she advocated for my interests in resolving a replacement part issue and, as a result, I was extended a generous customer assistance offer by Subaru. A stated goal of the service department is to provide excellent customer satisfaction - I appreciate that once again April and the staff so ably accomplished that for me. More

Many dealings with Browns and great location everytime Anytime, I call April, Tina, Mike, or Mark I always have a great experience. Even though some of my issues have been difficult and frustrating all o Anytime, I call April, Tina, Mike, or Mark I always have a great experience. Even though some of my issues have been difficult and frustrating all of them have always made it as easy on me as possible. I know that alot of people these days tend to stay away from dealership service due to over price or whatever the reason may be but with me I usually always go through Browns for anything I need. They change the stereotype of dealership service departments. Thanks guys keep up the good work. More

Only by happenstance On our wat to Charlottesville, VA to explore fit or retirement (rated one of top 10) my 2007 Legacy check engine light was on. I ended up being towed On our wat to Charlottesville, VA to explore fit or retirement (rated one of top 10) my 2007 Legacy check engine light was on. I ended up being towed 36 mile to Brown Subaru on a Friday early evening. Service was closed until Monday but sales staff helped us get situated & were very curious & friendly. On Monday I was able to speak with April Powell, service advisor & asked for a status update. Turned out my radiator sprung a leak & my QVS device was bad but parts needed to be ordered & didn't come in on Tuesday as expected. I would have liked to have received calls from April more often regarding my car but I put this off to my impatience & being stuck in a distant city. My car was ready on Wednesday & they did a great job & were all very nice. I just stopped by often to check on my car since I had plenty of time on my hands. When I move there in 2017 I'll buy my new Outback from them & will take my car to them for repairs. I've bought 2 Subaru's & have had very little trouble with them. Replacing a radiator at 72,800 is not unexpected when it's the only thing you've had go wrong. More

I purchased a 2013 Subaru Forester, in May 29 2013 for my wife, the sales associates and sales staff was great. The sales staff was very knowledgeable, and didn't pressure us to buy at all. After that is w wife, the sales associates and sales staff was great. The sales staff was very knowledgeable, and didn't pressure us to buy at all. After that is when our experience turned around; the service department is a horrible, horrible with service to the car, as well as customer service. We have had to call on multiple occasions to get an update on our car, they never call us with an update, and most of the time we have to call a second time due to them not returning a call in the timeframe they tell us. We had purchased an extended warranty through Brown Subaru, on the paint and interior of the car since we have dogs, and there are a lot of pine trees where we park the car, so we purchased the package that covered interior and paint to include tree sap. When we took the car in for its second oil change, roughly six months later, we informed them that we had sap that we would like removed. We were informed that the protective coating had never been applied to the car, the coating we had been paying for since we purchased it. They informed us that since they never applied it that they would have to get the sap off then apply the coating, shouldn’t take long we will have the car back by the fourth. We finally got informed we could pick up the car at 5:00PM on the 27th of December, there was still sap on the car, and our radio didn’t work. They currently have the car back, and awaiting them to give us an update. More