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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,836 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,836 reviews

September 30, 2020

Just waned to say the service is so far better than the last dealer. Thanks for the loaner car, timely service & easy online scheduling. Thanks. More

by dina3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Dina3, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville.

September 30, 2020

I was really impressed with the social distancing precautions taken at Umansky. The maintenance that I needed was done in a very timely manner and the young man who checked me in (new hire) couldn't More

by MARYTILLSON
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Oct 06, 2020 -

Flow Subaru of Charlottesville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 29, 2020

The service desk or mechanic or both paid no attention to my only request. I asked that my crankcase drain plug not be replaced with an impact wrench. I want to be able to get it out and I cannot. I will More

by TUPPER731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Alphin
September 29, 2020

All well organized and everyone was efficient and pleasant. Accurate time and cost estimates and flexibility about how to contact me with updates and notices. More

by sandy36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 29, 2020

I was able to get an appointment quickly. I was taken on time, and the service was quick and efficient. I was due for an inspection and that was taken care of. More

by FRH8E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names.
September 28, 2020

Excellent customer service!! This is my first appointment where they provided a realistic wait time!! The waiting area was clean and the doors were open to allow for ventilation.. More

by GILBERCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Sep 29, 2020 -

Flow Subaru of Charlottesville responded

GILBERCE, Thank you for taking the time to review us! We have been making changes to better serve our customers and it looks like some of those have paid off! If you need anything in the future, please do not hesitate to reach out. - George Alphin/Service Manager

September 25, 2020

Thank you for the loaner car. I live over an hour from the dealership. My car was ready when promised. I do appreciate your service! Thank you. More

by CNFAIRBRO
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

CNFAIRBRO, I am glad Josue could provide you with extraordinary service and that you enjoyed the loaner car! Thank you for the 5 star rating! We appreciate you and your business! - George Alphin/Service Manager

September 25, 2020

I appreciate the fast service. I arrived 10 min early and my vehicle was immediately taken in and work began. I was out in about an hour and you provided additional work I did not schedule after discu More

by MJDDOWN0550
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

MJDDOWN0550, Thank you for taking the time to leave a review! We are glad we could get you back on the road quickly! If you need anything else, please do not hesitate to reach out to us! - George Alphin/Service Manager

September 25, 2020

Very professional engagement for the service during arrival, write up ' service explanation, local transportation, and completion of service. A complimentary car wash should be included. More

by orencorp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla, Chase Koehler
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Orencorp, Thank you for your 5 star review! We thank you for your business and hope to see you again soon! FYI - We are working on adding complimentary car washes! Fingers crossed! - George Alphin/Service Manager

September 24, 2020

Had state inspection, oil change and tire rotation done for my wife's 2018 Forester. Easy online reservation system. Easy check-in. Price is a bit on high side but for simple tasks OK. So-so checkout: need More

by ANDREI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

ANDREI, Thank you for taking the time to leave us a review! While no excuse, in the last few weeks technology has gotten the best of us in the form of the phones going down sporadically. With the help of the phone company we believe it has been resolved! We assure your next visit will be a smoother experience during check out. - George Alphin/Service Manager

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