Flow Honda of Charlottesville

Joey Lockhart was very friendly and let us take our time looking at the different Honda CRV on the lot. He offered to find another color if we did not find one that we like. Joey has followed up twice to ma looking at the different Honda CRV on the lot. He offered to find another color if we did not find one that we like. Joey has followed up twice to make sure we are still happy with our selection. Jason was very friendly during our finance session. We did not have wait very long for Jason to call us to his office to signed the required forms for the purchase of the CRV. Jason provided information that we needed in contacting the dealership in North Carolina regarding our extended warrenty. More

Brandon listened and tried to meet my needs in leasing a new Honda. I felt he was concerned about finding the right car for me. new Honda. I felt he was concerned about finding the right car for me. More

I didn't need to look far to find the car that suited me, thanks to Steve. He accurately and quickly pinpointed my needs and answered my questions. His follow up has hit the right tone -- he is readily ava thanks to Steve. He accurately and quickly pinpointed my needs and answered my questions. His follow up has hit the right tone -- he is readily available and congenial. But then again, that is my experience with all of the nice folks at Brown Honda. More

Kim David Cross is the greatest sales person that I have ever dealt with. Every time I need to buy a new car, I will only buy it from Kim as his knowledge and top quality of personalized service is the bes ever dealt with. Every time I need to buy a new car, I will only buy it from Kim as his knowledge and top quality of personalized service is the best I have ever had in all my years of buying cars. Kim found us the Pilot in the exact color I wanted. He is always pleasant and helpful and knows everything about all of his products. Jason Rosales was the best finance person I have dealt with in a very long time. He took the time to review everything with us. He never rushed us and allowed us to ask as many questions as we needed to. His patience was absolutely wonderful. Brown Automotive Group is lucky to have a team of this quality. They make quit a team and we look forward to working with them again. More

Very professional and friendly environment from the moment you are greeted. I worked with Steve for the second time (bought an Accord before) and he was an outstanding professional. I'd highly recomme moment you are greeted. I worked with Steve for the second time (bought an Accord before) and he was an outstanding professional. I'd highly recommend Steve to others. More

We thoroughly enjoyed working with Steve. We bought our last Honda from him, too. He is extremely excited about the new 2012 Odyssey and gave a quick rundown of all the improvements ( I had a 2007 ). He wa last Honda from him, too. He is extremely excited about the new 2012 Odyssey and gave a quick rundown of all the improvements ( I had a 2007 ). He was able to give me a thumbnail sketch of the audio technology and went over the highlights in the car; when I heard what he had to say I felt confident that I will be able to learn to use all the car has to offer with no difficulty. He gave me another "piece" of the info after the sale and offered to make an appointment in a week to finish the "course". Not only is Steve courteous and helpful, but also funny and entertaining. He remembered an amazing amount about me and my husband from five years ago. You have a stellar salesman there. More

In the past, I have not enjoyed the car shopping process--so much so, that I was dreading having to go through it again. My experience with Mr. Kim Cross has completely changed my outlook on the car process--so much so, that I was dreading having to go through it again. My experience with Mr. Kim Cross has completely changed my outlook on the car buying experience. He was friendly, knowledgeable, and very pleasant to speak with. Not only did I not feel pressured, I felt like I was given an appropriate amount of time, space, and privacy to discuss things with my partner and make my decisions. Kim Cross was very helpful and cheerfully ran a variety of numbers and financing scenarios for me. I came to Brown Honda, and Kim Cross specifically, because my partner recommended them. He purchased a car from Kim Cross a few years ago, and was so pleased with the experience he referred me--as well as several other people. I can see why, and will happily pass Kim Cross's card along to anyone I encounter who is shopping for a car. More

I just brought home my new 2012 Honda CRV after a thorough analysis of the CRV and 5 other small SUVs. Steve was very patient as I made my way through the process. When I finally decided on the CRV thorough analysis of the CRV and 5 other small SUVs. Steve was very patient as I made my way through the process. When I finally decided on the CRV, of course I wanted it right away. Steve and the dealer exchange staff worked very hard to find the exact vehicle I wanted and got it for me within a few days. The price was fair, he didn't recommend any useless options, and I got a good value on my trade-in. This is the second vehicle I bought from Steve (the third from Brown) and I would recommend him highly. I have had my vehicles serviced at Brown for over ten years and am very happy with their service also. More

Words cannot describe how satisfied I am with Brown Honda of Charlottesville!!! I received incredible customer service from Kim Cross, combined with a spectacular no haggle price. Not once did I ever feel as of Charlottesville!!! I received incredible customer service from Kim Cross, combined with a spectacular no haggle price. Not once did I ever feel as if I was being pressured to buy something I didn't want. In Brown Honda I found a dealership that was friendly, caring, and above all else HONEST!!! Believe me, I was skeptical after my prior encounters with other dealerships. I will absolutely be purchasing all of my future cars at Brown Honda, and I strongly recommend them to anyone looking for a car of their own!!! More

I bought my new 2011 CR-V in December of 2011 from Steve Young. Altogether, a very satisfying car buying experience. Steve's efforts were uniformly informed and attentive. Normally, I have hated the ca Young. Altogether, a very satisfying car buying experience. Steve's efforts were uniformly informed and attentive. Normally, I have hated the car buying experience and the high pressure sales tactics that often accompany purchasing a new vehicle, but my recent experience with Steve Young at Brown Honda in Charlottesville demonstrates that there are some salespeople that can properly assess a buyer's knowledge and needs, and make the transaction as efficient and no-nonsense as possible. In my case, I knew exactly what I wanted and at what price, and Steve showed me nothing but responsiveness, efficiency, friendliness and respect. (That's more than I can say for the dealership in Arlington where I bought my last Honda.) Matthew W. Rau Arlington, Virginia More