Flow Honda of Charlottesville

Easy process and very helpful and quite pleasant. The time I had to wait to the service to be completed was reasonable. time I had to wait to the service to be completed was reasonable. More

I had the wrong date - but they performed my service in a timely manner anyway! Great team. Thanks to all. timely manner anyway! Great team. Thanks to all. More

I was treated with respect and even though the person I talked to on the phone was out sick, Steve handled the sale like the professional that he is. talked to on the phone was out sick, Steve handled the sale like the professional that he is. More

Courteous service with detailed explanation of required maintenance that was performed done in reasonable time maintenance that was performed done in reasonable time More

Excellent service department! The service writers are friendly and on top of everything and excellent communicators and the work done to my car has always been great. friendly and on top of everything and excellent communicators and the work done to my car has always been great. More

Business evaluations during a pandemic cannot be considered fundamentally reliable. There are two many extraneous factors in play affecting performance. That said, Umansky in Charlottesville seems t considered fundamentally reliable. There are two many extraneous factors in play affecting performance. That said, Umansky in Charlottesville seems to be somewhat haphazardly managed, particularly if you are a new customer. My maintenance service today, first time for a leased CR-V, went reasonably well, but I had the impression that my questions about procedures and services were being unintentionally, perhaps, and certainly politely dismissed as all too obvious. Maybe that's true for the Umansky employees who have heard it all before, but some recognition that a new customer might need some special recognition and assistance at the dealership would have made for a superior experience. More

Easy professional service Timely and easy to do business Easy professional service Timely and easy to do business with Dave was excellent and informative Easy professional service Timely and easy to do business with Dave was excellent and informative More

I always can find an appointment, staff is friendly and honest and helpful. They always give good advice! honest and helpful. They always give good advice! More

FAST: Was told the wait would be 1 hour. My wait was 30 minutes. Terrific. COURTEOUS: Contact was friendly and helpful USEFUL: The service advisor thoroughly reviewed the work. SUGGESTION: More seat minutes. Terrific. COURTEOUS: Contact was friendly and helpful USEFUL: The service advisor thoroughly reviewed the work. SUGGESTION: More seating space in the customer lounge. More

Sales rep was very helpful without being pushy. I was able to find the car I wanted and come back the next day to purchase it. The process took less than an hour. able to find the car I wanted and come back the next day to purchase it. The process took less than an hour. More