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Flow GM Auto Center of Winston-Salem

Winston-Salem, NC

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98 Reviews

1400 S Stratford Rd

Winston-Salem, NC

27103

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98 Reviews of Flow GM Auto Center of Winston-Salem

August 24, 2019

Awful customer service and service The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a f More

by Coryellrebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh (man who called me back-horrible) & Robert Good (awesome customer service while getting my car worked on(
Sep 03, 2019 -

Flow GM Auto Center of Winston-Salem responded

Hello, Thank you for the review. We regret to hear your vehicle is still having issues. Please contact us at (336) 937-9049 so we can work with you to make this right. We look forward to hearing from you.

July 22, 2019

Stephen Burton was great Great car buying experience working with Stephen Burton. I got a great used car at a fair price and Stephen was incredibly friendly and helpful. I fel More

by kbo123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Burton
May 23, 2019

We Would Return Working with Stephen Burton went well. He was professional, knowledgeable and honest. He was helpful with questions that we had. We would return to th More

by Would Return
Recommend Dealer
Yes
Employees Worked With
Stephan Burton
May 06, 2019

Stephen Burton is the man you need to see!! Was very pleased with my experience at Flow GM. Stephen Burton was the nicest, most honest car salesman I have ever came in contact with! I HIGHLY rec More

by Lindsey Ayers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Burton , Richard York
May 03, 2019

Great Customer Service! Great service from the car sales to the service department. Will definitely keep buying cars there. Thank you for the great service and great deals More

by Margaret Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Service department , Thomas Hairston
July 03, 2018

Terrible, rude , dishonest 1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are xx . In this case not so much ; after 3 years of owning More

by Alex Mcguire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Gillespie
Jul 12, 2018 -

Flow GM Auto Center of Winston-Salem responded

Mr. Gillespie, Thank you for taking the time to provide this information so we may use it to improve our service going forward. Falling short of meeting your expectations is not the standards we strive to achieve and we sincerely apologize for any inconvenience. Best Regards, Robbie Casper Service Director, Flow GM Auto Center

July 02, 2018

CAME TO MY RESCUE I was stranded at RDU parking lot and my 2017 ST5 Cadillac would not crank. I could not figure out how to unlock the door to open the hood. I looked More

by jocogirl
Recommend Dealer
Yes
Employees Worked With
Madison
Jul 11, 2018 -

Flow GM Auto Center of Winston-Salem responded

Hi! Thank you so much for your review! We strive to treat everyone like family at Flow, so we are extremely pleased to hear about your 5-star experience.

February 05, 2018

Great Service I received 100% excellent service from Valerie Benton Smith. Her professionalism speaks high volume when it comes to assisting customers. She always k More

by James H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Benton Smith
Feb 13, 2018 -

Flow GM Auto Center of Winston-Salem responded

Thanks, James! We are ecstatic you've had an exceptional experience with Flow Cadillac! Please let us now if there is anything else we can do!

January 31, 2018

Great Experience Valerie Benton Smith is definitely the go to Sales Consultant for your car buying needs. She is very professional, knowledgeable, and courteous! The More

by Michael Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Benton Smith
Feb 13, 2018 -

Flow GM Auto Center of Winston-Salem responded

Thanks, Michael! At Flow Cadillac we always strive to give our customers a 5-star experience!

December 18, 2017

Do not buy here. CROOKED BUSINESS! Bought a 2017 Cruze Hatchback with 2100 miles. It had previously been used as a loaner and had sat on the lot for a while. I noti More

by hotrod85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Wheeler
Dec 29, 2017 -

Flow GM Auto Center of Winston-Salem responded

I regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If the tires are faulty per the manufacturer's defect specifications, the GM warranty will cover replacement tires. I will be glad to schedule a time to pick up yo ur vehicle, leave a loaner vehicle for you to drive while we replace the tires and deliver your vehicle back to you when the work is completed. If you are willing, please contact me directly at (336) 760-7000 or rcasper@flowauto.com. I look forward to hearing from you. Regards, Robbie Casper Service Director, Flow GM Auto Center